Dennis Terlaak

GTSANZ0 responded

Always helpful and do a great job. Been using them for years. Thanks for the great service.

Klaben Chrysler Jeep Dodge Ram responded

Craig, Thank you for taking the time to fill out your review. Your feedback is truly an invaluable and essential piece of our customer first culture. I am disappointed that your are still having an issue with your vehicle. Our processes here are designed to prevent you from experiencing inconveniences such as this. Obviously we have failed. For this I apologize. I look forward to speaking with you when you arrive for your appointment. I and the entire Klaben team remain at your service. James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

odbking responded

You're currently addressing issues and attempting to resolve them while you're keeping me informed .I am also grateful Klaben provide a vehicle to me during this process. I am both very grateful, pleased with and thankful for Klaben's Service Departments professionalism in this matter.

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to fill out a review of our facility and our teammates. While your score looks as if you had a positive experience, it also shows that possibly there is something more we could have done to receive a perfect score across the board. I was hoping, whenever convenient for you, that you would be willing to speak with me about what we could have done better to earn a perfect score. We use these comments in our teaching, training and coaching with our employees to ensure the best possible experience for every customer every time. Reviews and comments like this help to bolster our customer first vision and we always welcome the opportunity to receive feedback through multiple outlets. Please let me know when a good time to speak would be. Dennis Terlaak Service Manager 330-673-3139 x408 dterlaak@klaben.com

Klaben Chrysler Jeep Dodge Ram responded

Mary, thank you for your feedback regarding your recent visit to our service facility. The positive marks you gave us are greatly appreciated. As you know, being a long time Klaben customer, we ask for feedback through so many different venues, as we truly want to hear the voices of our customers. I also want to thank you for taking more time to speak with me via a phone call. The additional detail that you provided has already become content for coaching and counseling opportunities with our team members. In our customer driven business model, we have, and will continue, to look for ways to improve upon processes that are the foundation for meeting, and hopefully exceeding the expectations of our customers. I trust the resolution we discussed is an indication of how much we value you and your ongoing patronage to Klaben. Thank you again for your feedback, and know that I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.