Derek Adams

I had a great experience working with Jaylon and Scott and the whole team at Five Star Subaru. The process was so easy, they really listened to me and respected my budget and worked to find the best optio and the whole team at Five Star Subaru. The process was so easy, they really listened to me and respected my budget and worked to find the best option for my situation and my budget. Everyone was so friendly and professional - never pushy. I loved being able to do some of the legwork online and ahead of time - I didn’t feel like I had to spend hours at the dealership. Special thanks to Jaylon and the finance team. Top notch folks here! More

by TARHEELGRAD98 Verified Customer Verified Customer

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I'm extremely happy with my overall second experience buying a new car at Subaru Grapevine. Yes, I came back a couple of weeks later to get another new vehicle. The professional team that worked with me buying a new car at Subaru Grapevine. Yes, I came back a couple of weeks later to get another new vehicle. The professional team that worked with me not only met, but surpassed all my expectations. The best team and experience buying and trading in. I'll definitely come back and I'll recommend them to family and friends. More

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Very good sales person Very good finance person Excellent response to all communications There was not much attempt to sell service Need a lot more instruction on technology, but I found person Excellent response to all communications There was not much attempt to sell service Need a lot more instruction on technology, but I found Shante and she is doing a great job. More

by CHARLIEKARLJR Verified Customer Verified Customer

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The folks at Grapevine Subaru are always patient and helpful when it comes to choosing a car. I test-drove four different vehicles before finally deciding on the perfect one! I couldn’t be happier — thi helpful when it comes to choosing a car. I test-drove four different vehicles before finally deciding on the perfect one! I couldn’t be happier — this is my third Subaru from this dealership, and the experience is always excellent. More

by CROATH90 Verified Customer Verified Customer

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Excellent customer service. Took time to understand my needs and work with me. Took a true interest in meeting everything and treated my family as family. Took time to understand my needs and work with me. Took a true interest in meeting everything and treated my family as family. More

by CSKIR33 Verified Customer Verified Customer

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The process was unhurried and professional with the sales person and the financial manager. Very pleasant experience! person and the financial manager. Very pleasant experience! More

by EVIE.WISE19 Verified Customer Verified Customer

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When I pitched my new 2024 Crosstrek i purchased all the warranties and extras. I was told by the financial advisor that I would get $400 I could use on accessories or pay for service after my service contr warranties and extras. I was told by the financial advisor that I would get $400 I could use on accessories or pay for service after my service contract ended. When I went in to see about get some accessories with my $400, I was told that was in fact not true. The financial manager told Mr the person that told me that was no longer with the company and acknowledged he had told other people the same thing. They refused to honor what their financial advisor had told me. I was told if I bought a new vehicle he would make the $400 good. Needless to say I will go somewhere else when I’m ready to purchase a new vehicle. However, I will say their service department is excellent!!! More

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Honest dealership. Sales was non hi-pressure which we appreciate. After sale attention is good. Can rely on sales and service to answer questions and explain features. Sales was non hi-pressure which we appreciate. After sale attention is good. Can rely on sales and service to answer questions and explain features. More

by GSINTX Verified Customer Verified Customer

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Cooper was great, not too pushy but immediately available when i had a question. All good! when i had a question. All good! More

by MOMATT3 Verified Customer Verified Customer

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Ray was a fantastic salesman. Made the whole car buying experience super easy! 10/10 would recommend! Made the whole car buying experience super easy! 10/10 would recommend! More

by KJETT122 Verified Customer Verified Customer

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