Derek Cogdill | Page 3

Best service and staff within 100 mile radius of Crystal Lak My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. ------- My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. -------- Their customer service from walking all the way to getting my car serviced was top-notch....... I was greeted by Michelle Who is in sales and I recommend her to anyone looking for a BMW or Mazda or any other car she has a great resources for any car brand and can find you the best deals around. Then sat with Heather who is a BMW genius walk me through my car and taught me things that I didn't even know it did and she was determined to make sure that every question was handled correctly. her expertise ,knowledge and passion for Bmw's got me even more excited for my new car. For my 1200 mile check up the service department welcomed and greeted me with the feeling that I was Dwayne Johnson walking in. Thank you Derek!!!! Thank you for the amazing coffee and warm cookies great touch. All-around great experience. More

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No pressure and very attentive James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flaw James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flawless and expedient. More

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2019 X5 Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchas Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchase. I absolutely am in love with my new ride and the customer service from washes, to service needs, and management was exceptional Thank you all to who aided in our new purchase and assuring our new car was perfect! More

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Small Town Feel I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and mad I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and made me comfortable with what I consider to be a stressful process. Rich Spears handled the financial end of it quickly and covered every aspect; he’s a pro. I’ve serviced at Anderson for a long time so I was familiar with Derek Cogdill, very capable, always pays attention to any concerns. Overall, Anderson is like a dealership you might find a couple of hundred miles out from the big city, friendly and committed to small town ethics. More

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Better customer servyce Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is always out of place in terms of settings and always has smudges all over the steering wheel. More

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Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge and agree that there are safety issues with my vehicle and still nothing is done. Wait, check that - there is something done - they put you right back into the vehicle! Then when they have the chance to do what’s right to make things right they are too interested in money to take care of the customer. CUSTOMER SERVICE IS A JOKE!!!! STAY AWAY from this dealership and from Mazda vehicles in general!! After having my vehicle in 4 times for THE SAME ISSUE they kept it for 13 days. During this time they asked to drive it to see if they could duplicate the problem- even though we had provided pictures of the issues. We agreed to this but boy were we shocked. 347 miles put on my car!!!!!! When was it in the shop!!!! As if that wasn’t bad enough, when we picked it up it had less the a quarter tank of gas!!! When I asked about gas I was told “the service manager will have to approve that”. To top it off we were asked to purchase an additional piece of software to “hopefully fix the issue” when the car is still under warranty! The person that we spoke to in the service is rude and is of the opinion that women don’t know anything about electronics or cars. When we called to report our unhappiness with the service it was a big “oh well” from our sales person all the way up to the dealership manager. They did say “when you’re back in the area we’ll give you a tank of gas” - really??? Stay away from this dealership and from their service department. More

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Great Car Buying ! I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at t I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at this dealership! More

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