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Devin Rogers
Devin Rogers at Lithia Hyundai of Reno

Devin Rogers | Page 19

Finance Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.7
369 Reviews

Dealership Experience

7 yrs

4.7

369 Reviews

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369 Reviews of Devin Rogers

March 31, 2023

Dealership Rating
Employee Rating

So far everyone has been amazing. Very knowledable, super helpful. Trisha was especially good. AA+ More

by fhultenschmidt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

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Apr 03, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! The Lithia Hyundai of Reno team is always happy to help!

March 24, 2023

Dealership Rating
Employee Rating

WORST CAR DEALERSHIP IN RENO! ! I hate this place! They are so unprofessional and they are snakes! More

by MOMMASHEEN
Recommend Dealer
No

Other Employees Tagged: David Diaz, Michael Costello

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Mar 28, 2023

Lithia Hyundai of Reno responded

Hello, I’m very sorry you feel as though we didn’t treat you with the utmost respect. We did everything we told you we would do, including setting the car aside without a deposit. When we never heard from you again, we were forced to return the car to inventory. If you would like to discuss this further, you can reach me below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 24, 2023

Dealership Rating
Employee Rating

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning. More

by CLOSETSLEEVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iris Flores-Garcia, Holly Jensen, Gaby Temprano , Hannah Choquette, Ryan Ferris, Maegan Minetto, Kim Murillo

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Mar 29, 2023

Lithia Hyundai of Reno responded

Hello, I regret to hear about your less than pleasant sales experience, as our goal is to make the process easier, not more difficult. I’d love to speak with you about this in more detail so we can work on improving going forward. I look forward to hearing from you, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 20, 2023

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Employee Rating

Easy to work with. Didn't waste my time running back and forth to get me the price I wanted. More

by SHOE3613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach , Ryan Ferris

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Mar 21, 2023

Lithia Hyundai of Reno responded

At Lithia Hyundai of Reno, we know your time is valuable. That's why we strive to make the car-buying process as quick and easy as possible. Thanks for the five-star review and we'll see you next time!

March 19, 2023

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Employee Rating

Great dealership ! Everyone is professional and knowledgeable as well as caring and helpful. Could not do better anywhere else. More

by DON.HAWKEYE.ADAMS
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ferris, Maegan Minetto

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Mar 20, 2023

Lithia Hyundai of Reno responded

Don, thanks for the wonderful review! The team takes pride in providing a knowledgeable and helpful experience for our valued customers. See you next time at Lithia Hyundai of Reno!

Mar 20, 2023

DON.HAWKEYE.ADAMS responded

👍

March 15, 2023

Dealership Rating
Employee Rating

Lithia was very helpful and knowledgeable. They worked very hard especially Ryan C to get us the two cars we needed and wanted. More

by LBrittain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Matt Franceschini, Ryan C

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Mar 15, 2023

Lithia Hyundai of Reno responded

We appreciate the kind words! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 15, 2023

Dealership Rating
Employee Rating

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experien More

by Kriggleman88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Leveille, Dan Dunham

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Mar 15, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words about Dan! We're pleased to hear he provided an excellent experience for you at Lithia Hyundai of Reno. See you next time!

March 14, 2023

Dealership Rating
Employee Rating

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service. More

by jennymeaux1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Leveille, Dan Dunham

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Mar 14, 2023

Lithia Hyundai of Reno responded

We love to hear that! Thanks for choosing Lithia Hyundai of Reno for your automotive needs, Jenny, and we'll see you next time!

March 06, 2023

Dealership Rating
Employee Rating

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, More

by ldsouza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Costello , Paydon Chambers, Christopher Osorio

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Mar 09, 2023

Lithia Hyundai of Reno responded

Mr. DSouza, we were more than happy to negotiate to a price that we could both agree on. As far as the contact goes, we always strive to return messages as soon as possible. I only see four inbound calls from your number, all from the day you purchased your vehicle. I see a couple of text messages that went unanswered, and for that you have my sincerest apology. If there was anything else that contributed to the low score I can be reached below. Thank you for your business. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

Mar 09, 2023

ldsouza responded

The issue I had about price was the reason I’d come into the store was the online advertised price, but the sticker price once I came in was almost 5500$ more. I can understand there being differences in online pricing and in store pricing but I was told that the online price was the weekend special price and was not available on the day after that is Monday I came in. Even though the website still showed the lower price, and it was a whole ordeal to have the dealership actually honor the online advertised price. The financing guys had me sign on for the extended warranty and gap insurance, which I decided on review that I did not want and came by to have it cancelled when I was tried to be gaslit that it was cheaper for me to have both of them on there even though my monthly payment was 100$ more. Now later I found out that apparently the high desert package which is supposed to be standard with all your vehicles was cancelled when I canceled the other packages, even though it was part of the price negotiation, and had not signed any paperwork for it at all, which basically means that it was not given to me with the original purchase of the vehicle in the first place. When I attempted to have it chalked down to a miscommunication and have it added on to the vehicle as originally promised, I was told that I would have to pay the full price for the package if I wanted it. Again no paperwork was signed about the package before I cancelled the extended warranty and gap insurance so I was not given the package at all. I tried contacting someone named Rachel and left a voicemail regarding a registration issue that I had and left a voicemail after attempting to call and speak to her multiple times, but did not receive a call back at all. So there were multiple issues with my purchase, which was very disappointing since the car itself I am very happy with.

March 04, 2023

Dealership Rating
Employee Rating

Great non- pressure dealership and knowledgeable people. I recommend for any auto needs. I’m loving my Palisades!! More

by csmith4455
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham

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Mar 06, 2023

Lithia Hyundai of Reno responded

We appreciate that! It's our goal to provide every one of our valued customers with a comfortable and knowledgeable car-buying experience. See you next time at Lithia Hyundai of Reno!

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