Devin Rogers | Page 2

Lithia Hyundai of Reno responded

WXMANRENO, we are glad to hear your experience at Lithia Hyundai of Reno felt easy and straightforward. A low pressure environment paired with fair pricing is exactly what we aim to deliver. Thank you for sharing your feedback, and we hope to see you again in the future.

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about your efficient and transparent experience with us! We’re glad we could meet your expectations at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for the wonderful feedback! We are happy to hear that our team was responsive and helpful throughout the process. We hope you enjoy your new car, and we look forward to working with you again at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

We appreciate you taking the time to share this. It’s great to hear our team delivered a professional and courteous experience while working with you. Thanks for the recommendation and for choosing Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno and for making us your dealership of choice! We are overjoyed that you felt comfortable and so welcomed by our team.

Lithia Hyundai of Reno responded

Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!

Lithia Hyundai of Reno responded

Thank you for sharing your feedback. We apologize if the conversation around the extended warranty left you feeling misunderstood, as it's never our intention for our guests to leave feeling this way. We'll look into what could have happened during your visit; however, if there's anything else you'd like to discuss or need assistance with, please don't hesitate to reach out. Thank you. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Lithia Hyundai of Reno responded

Mr. Fitts, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration surrounding your address and the follow-up communication you’ve been receiving—that’s certainly not the experience we want for our customers. In certain situations, we are required to use a verified address for registration, financing, and compliance purposes, which can sometimes differ from a preferred mailing address. That said, we should have taken more time to clearly explain this upfront and ensure everything was handled as smoothly as possible for you. We also understand how repeated follow-ups can feel overwhelming. Our intent is always to assist, not add frustration, and we’ll be reviewing this internally with our team. I called but got the voicemail, so when you get a moment give me a call back at 775-682-3352 or reach out via email at SRobert@lithia.com. Thank you again for your feedback. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

Lithia Hyundai of Reno responded

It's great to hear our communication with you was so smooth and clear. Thank you for choosing Lithia Hyundai of Reno; we hope to help you and your vehicle again in the future!

Lithia Hyundai of Reno responded

Hello, I regret that your experience with the warranty discussion became frustrating. While it is important that our team fully explains available options, it is just as important to recognize when a guest has declined and adjust accordingly. I’m pleased to hear that Levi provided a more positive and informative experience, and we appreciate you acknowledging that. I would be happy to discuss your visit further and ensure your feedback is addressed. Please feel free to reach out to me at srobert@lithia.com or 775-446-5334. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com