Devon Stovall | Page 3

This was the best experience in purchasing a car! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! More

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The best car buying experience I've had was with Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patien Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patient, and listened to my needs . They had a wide selection of cars that fit my criteria, and the entire process, from test driving to financing, was smooth and transparent. The dealership was clean and well-organized, and I left feeling confident in my purchase. Overall, it was a stress-free and enjoyable experience that exceeded my expectations. Job well done Michelle you have my business for life! More

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Stopped in to kick some tires as I didn't know that much about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online conf about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online configurator. Came back the next day and ordered one. Michelle was a nice surprise at this dealership. I've normally been turned off by sales people who knew less than I do, and were always pushing for the sale. She was the opposite. She asked questions to learn what I was looking for, and steered me in the right direction. She got the sale, and at the same time I didn't feel like I was being bullied or pushed to make a decision. The only easier car purchase was during covid when 90% of the purchase was done online remotely. Both that sale and this were pleasant experiences and I would strongly recommend this dealership and especially Michelle. Devon, the Genius at this location, was also very helpful and was able to answer all my question and show demonstrate many of the features. More

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Thank you for making buying a car a painless process. It was a pleasure to deal with you all! It was a pleasure to deal with you all! More

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6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More

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Thanks again James Orton for finding the car we were looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. More

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The staff was very friendly and professional. Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! More

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I have dealt with Michelle for my last 4 purchases. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. More

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I recently had an exceptional experience at BMW of Crystal Lake, thanks to the help of Will Smith. From the moment I walked in, he was friendly and welcoming, taking the time to understand my needs an Crystal Lake, thanks to the help of Will Smith. From the moment I walked in, he was friendly and welcoming, taking the time to understand my needs and budget. Will was not pushy at all, and he patiently answered all my questions about the different BMW models. He highlighted the most relevant features to me, demonstrating his impressive knowledge of the brand. He explained the technical aspects in a way that was easy to understand. We found the perfect car for me, a 2024 BMW X1 M35I, and Will made the buying process smooth and stress-free. He walked me through every step and ensured I got a fair price. If you're looking for a top-notch car buying experience at BMW of Crystal Lake, I highly recommend asking for Will Smith. His expertise, combined with his friendly and professional demeanor, made it a truly positive experience. More

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Every step in the process was seamless and handled well. No high pressure at any time. The car was detailed and perfect. Best experience buying a car ever. No high pressure at any time. The car was detailed and perfect. Best experience buying a car ever. More

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