Devon Stovall | Page 2

We purchased our new BMW from BMW Crystal Lake primarily because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to be equally professional and helpful. A perfect experience with a custom order! More

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To make it very simple, in this dealership you feel like family. Customer service is their top priority, from sales to service. family. Customer service is their top priority, from sales to service. More

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Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More

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I have bought a few cars here, it is a great place to do business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I hav business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I have never seen one built the way I wanted. So, needed to be a custom order. There was a vehicle pre-production that I could customize. Then I got very sick and had to be hospitalized. After about 2 weeks in the hospital, I got to go home. The dealership had held my slot and a few days later I got to order my car, exactly how I wanted it. I worked with my salesman James Orton, then on design with Devon Stovall (I knew the interior color) he suggested a different paint Blue Ridge Mountain Metallic, wow, it is great! Tartufo Extended Merino Leather. We got the car ordered, and with the GM Dan Brozowski got a great price and trade in. When the car got to the dealership they prepped it and had to wait a few days for my doctor to clear me to drive. I test drove the X5 (tested other models, not a 50e). Decided to get the dealer to put on ceramic coat over the paint (looks awesome and water sheets right off). Added tire and wheel warranty (glad I did, after 11 days of owning got a nail in the tire and ruined it, replaced $0 out of pocket) as well as windshield and extended warranty. Dan got the price out the door where I wanted to be. So much on this vehicle training with Devon and James was much needed, as well as a couple of calls with questions. Bottom line, I have owned 30 cars, this was the best purchasing experience ever, including working with the Business Manager Mike Schwarz (this is where I get hung up with dealers), Mike is a car guy and so easy to work with. and from past experience Service Manager Derek Cogdill and his staff have always been friendly, and get the job done right. I recommend BMW and Mazda of Crystal Lake 1000% I will continue to recommend them to my family and friends. More

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This was the best experience in purchasing a car! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! More

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The best car buying experience I've had was with Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patien Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patient, and listened to my needs . They had a wide selection of cars that fit my criteria, and the entire process, from test driving to financing, was smooth and transparent. The dealership was clean and well-organized, and I left feeling confident in my purchase. Overall, it was a stress-free and enjoyable experience that exceeded my expectations. Job well done Michelle you have my business for life! More

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Stopped in to kick some tires as I didn't know that much about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online conf about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online configurator. Came back the next day and ordered one. Michelle was a nice surprise at this dealership. I've normally been turned off by sales people who knew less than I do, and were always pushing for the sale. She was the opposite. She asked questions to learn what I was looking for, and steered me in the right direction. She got the sale, and at the same time I didn't feel like I was being bullied or pushed to make a decision. The only easier car purchase was during covid when 90% of the purchase was done online remotely. Both that sale and this were pleasant experiences and I would strongly recommend this dealership and especially Michelle. Devon, the Genius at this location, was also very helpful and was able to answer all my question and show demonstrate many of the features. More

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Thank you for making buying a car a painless process. It was a pleasure to deal with you all! It was a pleasure to deal with you all! More

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6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More

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Thanks again James Orton for finding the car we were looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. More

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