Diana Latella

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

by prnc124 Verified Customer Verified Customer

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Awesome the guys were great did a great job an I didn’t have to leave my house great service have to leave my house great service More

by cindylind123 Verified Customer Verified Customer

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Great environment Great staff Great sales team Great stock Great service department Good coffee See you again stock Great service department Good coffee See you again More

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Two months not fixed the problem . feel bad never again buy the Lincoln bad severs feel bad never again buy the Lincoln bad severs More

by elin6999 Verified Customer Verified Customer

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Amazing and quick stress free deal! Vincent & Doug were excellent- I love my new truck and couldn’t be happier thanks again! Vincent & Doug were excellent- I love my new truck and couldn’t be happier thanks again! More

by amethyst Verified Customer Verified Customer

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Professional services on everything I went for oil change fast and clean on time was done fast and clean on time was done More

by fatmirduka Verified Customer Verified Customer

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What great service to come to your home and get an oil change. That makes it so easy to maintain your car. change. That makes it so easy to maintain your car. More

by VINCI666 Verified Customer Verified Customer

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I was greeted by John and he was very nice and took care of all that was needed gor my car. Great service. of all that was needed gor my car. Great service. More

by ANNETTECALDAIO Verified Customer Verified Customer

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Great service. . Thank you Time saver with oil change right in from of my home! . Thank you Time saver with oil change right in from of my home! More

by elianaescarria Verified Customer Verified Customer

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Unfortunately, we have least cars from here for years and the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was u the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was unbelievable More

by jkl71906 Verified Customer Verified Customer

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