Dianne Ponce | Page 4

Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

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The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More

by TINAMURRAY320 Verified Customer Verified Customer

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Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD Verified Customer Verified Customer

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Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55 Verified Customer Verified Customer

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Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It was a bit overwhelming after negotiate the price of the vehicle and our trade-in. I did not care for the additional negotiations after the fact. More

by MARCELOC Verified Customer Verified Customer

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Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car. Blake Paulson made this deal happen by locating the perfect car. More

by SCOTT Verified Customer Verified Customer

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Dianne went above and beyond to find me my dream car at a great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to David for helping me learn about all of the cool tech features that came with the new Audi. More

by N.SUHAIL Verified Customer Verified Customer

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Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used car salesman” persona. The practice of listing cars before they’re available to drive or even see in person is fraudulent and deceitful. More

by TDUCUMMON Verified Customer Verified Customer

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Everyone was very accommodating and willing to listen / thoroughly explain everything so that we were able to understand! thoroughly explain everything so that we were able to understand! More

by JAMALUNAY Verified Customer Verified Customer

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The entire process was very smooth. Really like the way they resolve questions. No hidden charges. Really like the way they resolve questions. No hidden charges. More

by NAUMANK08 Verified Customer Verified Customer

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