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Dianne Ponce
52 Reviews
Dealership Experience
9 yrs, 5 mos
Languages Spoken
English
Spanish
52 Reviews
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52 Reviews of Dianne Ponce
July 05, 2024
The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More
by TINAMURRAY320
Verified CustomerOther Employees Tagged: Dain Bryant , Steve Tracy
June 12, 2024
Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More
by MJVANCE55
Other Employees Tagged: Andrew Lyon
June 10, 2024
Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It was a bit overwhelming after negotiate the price of the vehicle and our trade-in. I did not care for the additional negotiations after the fact. More
by MARCELOC
Other Employees Tagged: Andrew Lyon
June 06, 2024
Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car. Blake Paulson made this deal happen by locating the perfect car. More
by SCOTT
Other Employees Tagged: Cain Carter , Blake Paulson
June 01, 2024
Dianne went above and beyond to find me my dream car at a great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to David for helping me learn about all of the cool tech features that came with the new Audi. More
by N.SUHAIL
Other Employees Tagged: David Dean
May 15, 2024
Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used car salesman” persona. The practice of listing cars before they’re available to drive or even see in person is fraudulent and deceitful. More
by TDUCUMMON
Other Employees Tagged: Cain Carter , Steve Tracy
March 12, 2024
My 3rd vehicle I have purchased from Niello. Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows coul Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows could have been better. More
by PCAT624
Other Employees Tagged: Cain Carter , Kyle Saephanh
Dealership Inventory (285 Vehicles)
2021 Mercedes-Benz AMG GLE 63
used
designo Diamond White Metallic exterior
Automatic
All-wheel Drive
