Cragg Entwistle

I recently had the pleasure of purchasing my third Audi Q5 from Audi Silver Spring, and I must say, the experience was nothing short of exceptional, thanks to the outstanding service provided by their sale Q5 from Audi Silver Spring, and I must say, the experience was nothing short of exceptional, thanks to the outstanding service provided by their salesperson, ATANAS IVANOV. Throughout the process, ATANAS exhibited a level of expertise and attention to detail that truly set them apart. They patiently listened to my requirements and preferences, offering valuable insights and recommendations tailored to my needs. Their transparency and honesty ensured that I felt confident in my decision to once again choose the Audi Q5. CRAGG ENTWISTLE (Service Person): One standout moment was when CRAGG solved a minor issue I had with my previous keycover. Despite it being a small matter, CRAGG took it upon themselves to ensure it was promptly addressed by connecting me with the service department. Their proactive approach and dedication to resolving even the smallest of issues further underscored their commitment to customer satisfaction. SERGE CALMIC (Management Person): SERGE, whom ATANAS introduced me to, was equally helpful and knowledgeable. They took the time to explain all the financing details thoroughly, making sure I understood each aspect of the deal. SERGE went the extra mile to ensure that I got the most favorable terms possible, and their expertise made the financing process smooth and stress-free. Truly remarkable Experience for the 3rd time...! More

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Alex and the entire Audi Team at Silver Spring make a sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehic sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehicle purchase experience and now the service experience. Everyone across departments works together to deliver the best possible experience to the customer. More

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Worked with Rich and Tom on my first lease and returned due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, fin due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, finance and service are professional and go out of their way to help you. More

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Clean, respectful, courteous and has always been about the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! More

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Audi of Silver Spring is an amazing dealership, with staff, care, and service to match! staff, care, and service to match! More

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Cragg Entwistle was a complete delight! He was extremely welcoming, knowledgeable, accommodating, and helpful. He made me feel absolutely comfortable asking any and every question I had abo He was extremely welcoming, knowledgeable, accommodating, and helpful. He made me feel absolutely comfortable asking any and every question I had about my new Audi. More

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This was the best service visit I have ever had, and it was unplanned. During a road trip, my car’s TPMS gave a warning, and we found the nearest dealership. Cragg greeted me at the service desk and simp was unplanned. During a road trip, my car’s TPMS gave a warning, and we found the nearest dealership. Cragg greeted me at the service desk and simply asked for the key and investigated the problem. After a tour of the waiting area and a full explanation of the issue and tutorial on the Audi TPMS, he had us back on the road in less than 20 minutes during a busy weekday lunch hour. Cragg was kind, knowledgeable and went above and beyond to fit us in and help us get back on the road safely. Five stars is too few. More

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Lou’s service was exceptional. He always goes out of his way to make sure everything is perfect. I highly recommend him. He always goes out of his way to make sure everything is perfect. I highly recommend him. More

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Dimitra Anastasopoulos is the absolute best! ! Always great service and fair at Audi silver spring! ! Always great service and fair at Audi silver spring! More

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Lou provided excellent service. From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring b From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring business. More

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