Dina Thomson | Page 18

New car Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never f Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never felt under pressure at all and we got the best possible deal for our budget. Will recommend in a heartbeat both Bob and Smythe Volvo and look forward to our continuing our relationship. PS- Service Department is great too; Regina, Dina, Dennis, A1 More

Helpful 0

Report | Print

Highest standard of service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service and satisfaction has only gotten better. We have worked with Dennis most of the time, but each and every staff member is a winner. More

Helpful 0

Report | Print

Consistently amazing service!!! Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their exquisite care of my vehicle but also the exquisite professionalism that their service agents exhibit in general. I've always been treated with respect, and they never mis-represent the repairs needed on my Volvo. The entire service team deserves commendation for the way they work together as a unit. I especially wish to commend Michael, Dennis, Dina, Doug, Regina, Tina and Tom individually. Their waiting area also has a relaxing Scandinavian atmosphere, and is well-supplied. They never disappoint! More

Helpful 0

Report | Print

Mr. Patience! I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the Service Department is already operating at full speed with all hands on deck. That's what the folks at Smythe did for me this past week. And they did it with a smile. My questions were answered, my concerns were addressed, and my car is purring like a kitten. Kudos to all with special shout outs to Mike Watson, (Mr. Patience with those who don't understand cars), Regina Krauza, and Kevin Bergeron who went over and above my expectations at every step. Thanks also to Dina, Tom, and Tina for your help and more than a few laughs! You are a fine example of of the very idea of Customer Service, and I'll be honored to recommend any of you, anywhere and anytime. Carol More

Helpful 0

Report | Print

Great Service As Usual I brought my 2011 Volvo S60T6 in for a warranty repair. My service advisor was Dina Thomson who handled the entire process professionally and efficie I brought my 2011 Volvo S60T6 in for a warranty repair. My service advisor was Dina Thomson who handled the entire process professionally and efficiently. The repairs were complex and required that my vehicle be at Smythe for almost 2 weeks. I was given a 2019 XC60 as a loaner which softened the blow. The repairs were performed by Casey Keppler who went over and above to insure that everything was working perfectly. The service department at Smythe is the "gold standard" for any dealership. It's always a pleasure working with Dina and Dennis Jeffers. More

Helpful 1

Report | Print

Service department My experience with Dina Thomson has always been courteous and helpful. She goes above and beyond expectations taking her time to explain what is goin My experience with Dina Thomson has always been courteous and helpful. She goes above and beyond expectations taking her time to explain what is going to be done during this service. She is always very professional. It is a pleasure to work with her. More

Helpful 0

Report | Print

A big thank you to the service department ! And a big thank you to Dennis, too. Dennis is super helpful, and he always does everything with a smile! ! And a big thank you to Dennis, too. Dennis is super helpful, and he always does everything with a smile! More

Helpful 0

Report | Print

Decency and efficiency I had a small, but perplexing technological glitch in my brand new XC40. All hands on deck appeared to straighten the problem out, I felt like the ent I had a small, but perplexing technological glitch in my brand new XC40. All hands on deck appeared to straighten the problem out, I felt like the entire crew sincerely cared about my predicament and were solely concerned with solving the issue as promptly as they could,....and they did! Kudos to Regina, Charles, Dina, Lisa and Andy. I highly recommend their service department with neither hesitation nor reservation! More

Helpful 0

Report | Print

Nice people. Professional, friendly services. Though I brought in my Ford to Smythe for service, I just wanted to take time to thank the staff who greeted me at the service desk. Dina Thomson gree Though I brought in my Ford to Smythe for service, I just wanted to take time to thank the staff who greeted me at the service desk. Dina Thomson greeted me when I Dropped off my Escape. She made me feel comfortable that my car was in good hands! Upon completion, I got a call from Mike Watson. He was friendly and courteous and explained what needed to be done in easy to understand terms. I liked that! More

Helpful 0

Report | Print

Regina and her team set the bar high Regina leads a team of professionals who offer unparalleled service. Dina is part of her team and is someone I completely trust to manage the maintena Regina leads a team of professionals who offer unparalleled service. Dina is part of her team and is someone I completely trust to manage the maintenance of my car. I always trust their recommendations and believe they work in earnest to do what is best for their clients. More

Helpful 0

Report | Print