Dmitry Gumanov | Page 20

Great experience with Reggie, terrible experience.with Kelly Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggi Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggie in 2011. Dimitry Betaboki assisted with syncing my phone book. As for Kelly, it was a terrible experience and would not purchase another car at Jackson if I had to work with Kelly (this is my third Acura from Jackson). Kelly could barely complete documents, blamed on new software; example, misspelled name, inaccurate ad valorem document she wanted me to sign anyway stating it was Jackson's problem if amount incorrect. I insisted she correct and reprint. She insisted I sign off on "delivery" document when I had not turned over chech (paid in full). Had to return to bank for another cashiers check since she initially said to sign check. My transportation left so Mike in sales loaned me a car. When I returned with new check Kelly kept me waiting 10 minutes while she was on a personal call, then said "are you waiting for me?." I had been standing outside her door with the check in my hand. More

by NewAcura Verified Customer Verified Customer

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Great experience - car buying made easy. Very easy buying experience. Everyone I dealt with was professional, friendly and knowledgeable. There was no pushing on deals and the offer they ga Very easy buying experience. Everyone I dealt with was professional, friendly and knowledgeable. There was no pushing on deals and the offer they gave me was very fair. Thanks for making the experience so easy. More

by MJL Verified Customer Verified Customer

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Great salesman, good price on car My salesman was terrific. No high pressure tactics, honest and up front. He even made sure the car had a full tank and put in new mats as the used car My salesman was terrific. No high pressure tactics, honest and up front. He even made sure the car had a full tank and put in new mats as the used car did not have any mats. More

by Buyer362 Verified Customer Verified Customer

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Excellent! You guys are the best! My husband in an old client but this is my first Acura! Starting with the sales department, and including the car service (main You guys are the best! My husband in an old client but this is my first Acura! Starting with the sales department, and including the car service (maintenance) Thanks a lot! More

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Professional and friendly. This is not the first time in this dealership. Those guys are professional and friendly. Dmitry and Reggie are not pushing u to buy a car, they are ex This is not the first time in this dealership. Those guys are professional and friendly. Dmitry and Reggie are not pushing u to buy a car, they are explaining what is the best for option in order to save you money. I'll be back. More

by GILADMARKUS Verified Customer Verified Customer

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Professional salesman and staff Wow. After some horrible experiences at Shottenkirk Honda and another Acura dealer, we drove way out of our area to see a 2015 Acura RDX CPO that woul Wow. After some horrible experiences at Shottenkirk Honda and another Acura dealer, we drove way out of our area to see a 2015 Acura RDX CPO that would be my daily commuter. Greeted by Dmitry who was very pleasant. Michael Weist was completely professional, considerate, and demonstrated the features if the car. He was relatable, but also full of class..as what seemed to be the entire experience all the way to Kelli the finance manager. I would recommend anyone to this dealership.. seem honest, no pressure, and because of that, made a sale. Thanks Michael and Kelli! More

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Awesome Car Buying Experience! Everyone was kind and knowledgable about the car I wanted to buy. They were honest and open but still worked to make sure I got what I wanted! Never f Everyone was kind and knowledgable about the car I wanted to buy. They were honest and open but still worked to make sure I got what I wanted! Never felt pressured or like an annoyance. They truly seemed happy I was there. And it was one of the more beautiful dealerships I have seen! Thank you Jackson acura!! More

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Easy and enjoyable Friendly and professional, the staff makes me feel welcome and like family- top in the industry! My car runs smooth and I can tell the service made a Friendly and professional, the staff makes me feel welcome and like family- top in the industry! My car runs smooth and I can tell the service made a difference. More

by Shaadijoon Verified Customer Verified Customer

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Beyond a fantastic experience My reasoning for an excellent review has multiple layers. I was seen in a timely mannner and was also asked my opinion and had step by step explanati My reasoning for an excellent review has multiple layers. I was seen in a timely mannner and was also asked my opinion and had step by step explanations of the process. I enjoyed the conversation and had a wonderful laugh! I would definitely love to work with Yvonne again! More

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Updated - Buying experience was good. Follow through poor. We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking ou We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking out with a beautiful 2019 Acura MDX. Great experience, good deal and we love the car. Reggie and Jackson has a high focus on delivering a great customer experience and we’re straight forward and above board when negotiating. Based on this experience alone, we very well may be Acura converts for life. Update - Unfortunately, things have unraveled a bit. Service we were told was so good to add the options that were part of our negotiated price has been really poor. We’ve spent days with multiple trips to the dealership to have options added and fix a taillight. First trip it took 2 days to discover no work was done. Took it back to discover taillight was not ordered and to have the wrong bumper protected (2 hours wasted) and still no return phone call from our sales rep to resolve. More

by JESSICAREAMILLER Verified Customer Verified Customer

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