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Donald Hutchins
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Donald Hutchins | Page 5
Service Drive Manager
Mercedes-Benz of the Woodlands
16917 Interstate 45 South
The Woodlands, TX 77385
160 Reviews
Dealership Experience
7 yrs, 4 mos
Industry Experience
24 yrs
160 Reviews
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160 Reviews of Donald Hutchins
Helpful 
June 22, 2022
My service was exceptional and timely - I would never go anywhere else! Best staff and waiting area! anywhere else! Best staff and waiting area! More
by allyseder
Other Employees Tagged: Mark Escobar, Mike Lange
June 17, 2022
Our pre-owned GL450 had a recall and MBTW sent a service mgr & tech to our home to inspect the vehicle. They were prompt, courteous and very knowledgeable. The car failed first inspection but was deemed s mgr & tech to our home to inspect the vehicle. They were prompt, courteous and very knowledgeable. The car failed first inspection but was deemed safe after second test. They explained in full detail the situation, instructing another check every 2 years and an affidavit in the event the car is sold. In addition, I purchased my E350 new from MBTW and have been extremely impressed by their service dept. we have owned several Mercedes in different cities and, by far, MBTW has provided exceptional service. More
by Kenlinhayes
Other Employees Tagged: Mike Lange, Anthony Walding , Mark Wright
June 06, 2022
Donald, Juan and the rest of the team, as always, provided exceptional customer service. Communication was accurate and timely, I was provided with the loaner as requested and my service was handled provided exceptional customer service. Communication was accurate and timely, I was provided with the loaner as requested and my service was handled as promptly as possible. Juan went the extra mile to provide a great customer experience and went above and beyond to address my car's service needs, which was greatly appreciated. He and Donald are definitely each a true asset to the MBOTW team. More
by Christie Prado
Other Employees Tagged: Juan Renteria
June 05, 2022
I had stopped a couple of weeks ago while at the Woodlands and asked the service manager if they would allow me to provide my own recently purchased rear brake pads for my 2020 E350. He said yes, a Woodlands and asked the service manager if they would allow me to provide my own recently purchased rear brake pads for my 2020 E350. He said yes, and told me if I make an appointment I could wait for the car repair which should take less than 2 hours. This sold me, and happy to say my expectations were exceeded. More
by cmichlik
May 18, 2022
The experience and service was great! I feel very comfortable in going to MBOTW for service. The place is very nice, clean, and relaxing. I was happy that they found and returned my mi I feel very comfortable in going to MBOTW for service. The place is very nice, clean, and relaxing. I was happy that they found and returned my missing CD. The driver Ricky who drove me home was VERY friendly and polite. Thank-you! More
by Debbie
Other Employees Tagged: Steven Davis , Noelia Salazar-Murphy
April 27, 2022
I came in for a scheduled service, I was greeted by a friendly staff, they took my my vehicle back very promptly. I felt very comfortable with my care. Customer lounge was very comfortable, lots of dri friendly staff, they took my my vehicle back very promptly. I felt very comfortable with my care. Customer lounge was very comfortable, lots of drink and snack choices, they even had 2 massage chairs, I didn't get to try one out this time, maybe next time. I would highly recommend this dealership and it's staff. More
by Don
Other Employees Tagged: Juan
March 27, 2022
Great service The service rep was outstanding Quick and efficient service Always pleased never disappoint efficient service Always pleased never disappoint More
by soloms
Other Employees Tagged: George Buchanan, Luis Osawa
March 25, 2022
Best service department in Texas! Donald and Steven are knowledgeable and professional. Taking the time to explain the issues, then keeping me informed every step of the way! Donald and Steven are knowledgeable and professional. Taking the time to explain the issues, then keeping me informed every step of the way! More
by peterjcib
Other Employees Tagged: Steven Davis
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