"Noelia was awesome! She’s very attentive and when I could..."
Noelia was awesome! She’s very attentive and when I could get assistance from my sales rep, she stepped up to the plate and help me find answers and escalate to resolve.
"Good service, quality and responsive. the service crew..."
- Sheng Nan Kuo
Good service, quality and responsive. the service crew are friendly. The price is higher than the average, however the service quality is justified for the price
"I always get great service when I visit my dealership...."
I always get great service when I visit my dealership. The service staff is very friendly and helpful if I have any questions or concerns. The waiting area is very comfortable and there are areas for me to use my laptop so I can work while I'm there.
"I’ve been to two different Mercedes dealerships in north..."
I’ve been to two different Mercedes dealerships in north Houston. Mercedes-Benz of The Woodlands was by far the better experience. I chose to buy and have my car serviced here for the fact that customer service is top notch, the dealership is very organized, and the experience is seamless.
"Donald was great. He kept us up to date on the status of..."
Donald was great. He kept us up to date on the status of our vehicle while it was being repaired. Great experience, would definitely recommend
"Donald Hutchins was very helpful and understanding during..."
Donald Hutchins was very helpful and understanding during this and all my other visits. We want to keep my 2008 C300 running as long as possible. Thanks.
"Best service ever. And a fantastic dealership overall it..."
- G Wagon
Best service ever. And a fantastic dealership overall it appears from my first trip in.
I drove to 3 hours to Conroe from Dallas, and my G63 broke down strangely due to a software issue. Dealership had a two truck dispatched, and so I did not ride in a two truck they sent a service vehicle with very professional and kind driver.
Service Manager dropped what he was doing and got on my problem. As we rolled into dealership, Service Manager was waiting, got me to a top Advisor and vehicle was back in repair with lead mechanic within 5 minutes.
Sadly the repairs needed some time, so I was quickly escorted to a shiny new Mercedes Loaner car full of gas and sent on my way home without delay.
Amazing. The dealership stayed in communication until repairs were diagnosed and completed, plus a test drive or two to assure problems were resolved 100%.
Then...the Service Advisor drove the car, on Saturday night to my home! Picked up loaner and was off.
Folks, this does not normally happen as you hear mostly nightmares in similar situations.
Thank you Mercedes Benz of the Woodlands!
"Both Mark and Donald are top professionals who deliver..."
Both Mark and Donald are top professionals who deliver excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands!
"This dealership and it's staff take customers 1st..."
This dealership and it's staff take customers 1st priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. And always been taken care of .
"Outstanding service! I will never go to another location..."
Outstanding service! I will never go to another location in north Houston. I have a real appreciation after trying to visit another location in north Houston near my home. I will continue to make the 30 minute drive to The Woodlands location for their outstanding service.