Check out Donroy Quilop's reviews on DealerRater

January 13, 2026

Dealership Rating

Employee Rating

I have been trying to get in contact with Maher, but he voicemail is full and my email has not been answered. I got my car 2 weeks ago and was told I would get another key fob and a detailing because there voicemail is full and my email has not been answered. I got my car 2 weeks ago and was told I would get another key fob and a detailing because there were stains in my car. I still have not been contacted. I would not recommend friends or family this dealership More

by JAKE.KOLAKOWSKI

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

No

Other Employees Tagged: Maher Belkaid, Brian Sears

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Jan 16, 2026 -

Oakbrook Toyota In Westmont responded

Thank you, Jake, for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 16, 2026 -

Oakbrook Toyota In Westmont responded

Thank you, Jake, for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 12, 2025

Dealership Rating

Employee Rating

Oakbrook Toyota provided an outstanding experience from start to finish. Don Roy was knowledgeable and patient, Eddie in finance was efficient and transparent, and Bill, the sales manager, made sure everyt start to finish. Don Roy was knowledgeable and patient, Eddie in finance was efficient and transparent, and Bill, the sales manager, made sure everything went smoothly. Highly recommend this team. More

by glgreerr414

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eddie Acosta

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Dec 12, 2025 -

Oakbrook Toyota In Westmont responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oakbrook Toyota In Westmont!

December 06, 2025

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Employee Rating

I will always deal with those three professionals. We have been clients for 30 years We have been clients for 30 years More

by laurarounce1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Syed, John Scambiatterra, Brian Sears

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Dec 06, 2025 -

Oakbrook Toyota In Westmont responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oakbrook Toyota In Westmont. We look forward to having you as one of our valued customers for many more years to come!

August 26, 2023

Dealership Rating

Employee Rating

I have been looking for the right car for nine or more months it's either sales trying to push a car or something wrong with each car I found many cars I would have bought at Oakbrook but found one I love months it's either sales trying to push a car or something wrong with each car I found many cars I would have bought at Oakbrook but found one I love and will last for years. I had a great experience with Donroy who made this a fast and easy process !! More

by edmize20

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Maher Belkaid

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Aug 28, 2023 -

edmize20 responded

Thanks again to Donroy and all the management staff !!

February 11, 2023

Dealership Rating

Employee Rating

Very professional and played no games during the price negotiations, we we treated with respect. negotiations, we we treated with respect. More

by CJMULDER58

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 12, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Oakbrook Toyota In Westmont are glad to have you as a customer.

January 25, 2023

Dealership Rating

Employee Rating

Experience was fine, except for meeting with finance and his hard sales push to sell an extended warranty. Really soured my overall experience. his hard sales push to sell an extended warranty. Really soured my overall experience. More

by ERIK_SANDER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

No

Other Employees Tagged: Bill Hallom, Eddie Acosta

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Jan 29, 2023 -

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Erik, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 29, 2023 -

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Erik, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 31, 2023 -

ERIK_SANDER responded

You can call me on Wednesday 708-557-4859. I am free most of the day.

January 21, 2023

Dealership Rating

Employee Rating

Lack of follow through, not customer focused. As a customer I felt like my business was not important. As a customer I felt like my business was not important. More

by KVSAS3324

Verified Customer

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Elyza Garcia

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Jan 25, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 25, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 02, 2023 -

KVSAS3324 responded

Please reach out to my wife, she is more accessible. Keith Sas Vicky-630 712-0638

December 30, 2022

Dealership Rating

Employee Rating

I would never again recommend buying a car from this dealership. The Salesperson, Donroy, was friendly and helpful. The dealership provided a solid deal on the price of the car. However, when I finan dealership. The Salesperson, Donroy, was friendly and helpful. The dealership provided a solid deal on the price of the car. However, when I financed the deal, working with Eddie Acosta the business office, he added gap insurance without even consulting me. Then he put two additional points on top of my loan rate, raising it from 5.5 to 7.5%. Within a few days after purchasing, the car would not start in the cold weather. I called the dealership right away, and explained the trouble, but never received a call back. So I called again, and was assured they would check on the issue and return my call, but I they never called back - never stood behind their sale. More

by JAWORPAU

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Eddie Acosta

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Jan 03, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 03, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 03, 2023 -

JAWORPAU responded

Sure, that would be fine. Please email me at jaworpau@gmail.com an recommend a few times / dates that work for you.

November 08, 2022

Dealership Rating

Employee Rating

I was sold a car without the operating information. We got home and the doors were locked. Our sales rep was NOT responsive…and the sales manager who was negotiating the deal was extremely rude. Wou We got home and the doors were locked. Our sales rep was NOT responsive…and the sales manager who was negotiating the deal was extremely rude. Would NEVER buy a BMW from this TOYOTA DEALER again. More

by LCULBERSON5

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Mauricio Hernandez

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Nov 11, 2022 -

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Nov 11, 2022 -

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 26, 2022

Dealership Rating

Employee Rating

DonRoy was a great sales man, super nice, and very accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. More

by CARLOSCANO32

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

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Oct 26, 2022 -

Oakbrook Toyota In Westmont responded

It's great to hear that Donroy delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oakbrook Toyota In Westmont!

Donroy Quilop

Sales & Leasing Associate

Oakbrook Toyota In Westmont

67 Reviews of Donroy Quilop

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