Donroy Quilop

I have been looking for the right car for nine or more months it's either sales trying to push a car or something wrong with each car I found many cars I would have bought at Oakbrook but found one I love months it's either sales trying to push a car or something wrong with each car I found many cars I would have bought at Oakbrook but found one I love and will last for years. I had a great experience with Donroy who made this a fast and easy process !! More

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Very professional and played no games during the price negotiations, we we treated with respect. negotiations, we we treated with respect. More

by CJMULDER58 Verified Customer Verified Customer

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Experience was fine, except for meeting with finance and his hard sales push to sell an extended warranty. Really soured my overall experience. his hard sales push to sell an extended warranty. Really soured my overall experience. More

by ERIK_SANDER Verified Customer Verified Customer

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Lack of follow through, not customer focused. As a customer I felt like my business was not important. As a customer I felt like my business was not important. More

by KVSAS3324 Verified Customer Verified Customer

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I would never again recommend buying a car from this dealership. The Salesperson, Donroy, was friendly and helpful. The dealership provided a solid deal on the price of the car. However, when I finan dealership. The Salesperson, Donroy, was friendly and helpful. The dealership provided a solid deal on the price of the car. However, when I financed the deal, working with Eddie Acosta the business office, he added gap insurance without even consulting me. Then he put two additional points on top of my loan rate, raising it from 5.5 to 7.5%. Within a few days after purchasing, the car would not start in the cold weather. I called the dealership right away, and explained the trouble, but never received a call back. So I called again, and was assured they would check on the issue and return my call, but I they never called back - never stood behind their sale. More

by JAWORPAU Verified Customer Verified Customer

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I was sold a car without the operating information. We got home and the doors were locked. Our sales rep was NOT responsive…and the sales manager who was negotiating the deal was extremely rude. Wou We got home and the doors were locked. Our sales rep was NOT responsive…and the sales manager who was negotiating the deal was extremely rude. Would NEVER buy a BMW from this TOYOTA DEALER again. More

by LCULBERSON5 Verified Customer Verified Customer

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DonRoy was a great sales man, super nice, and very accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. More

by CARLOSCANO32 Verified Customer Verified Customer

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The people were nice and helpful. Was a very smooth process as I was from out of town. Thank you!! Was a very smooth process as I was from out of town. Thank you!! More

by STETSLLC Verified Customer Verified Customer

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I was pleased with the service I received from my certified sales consultant, Donroy Quilop. He was so patient with me and explained so many features to me as I test drove the car. I will tell my certified sales consultant, Donroy Quilop. He was so patient with me and explained so many features to me as I test drove the car. I will tell my friends and relatives about the excellent service I received at your dealership. More

by TURMANWASHINGTON Verified Customer Verified Customer

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Donroy was very knowledgeable about the purchase I made and was able to guide me through all the features of my purchase. and was able to guide me through all the features of my purchase. More

by WARMANNK95 Verified Customer Verified Customer

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