Doug Gilmer | Page 16

oustanding experience - Doug was really good to deal with - dealership had good strategy for in face / remote processes. we met with Doug, learned a lot and then finished th Doug was really good to deal with - dealership had good strategy for in face / remote processes. we met with Doug, learned a lot and then finished the deal over the phone. Very impressive and Doug was very knowledgeable and low pressure. same for Doug Gilmer in finance. two exemplary employees... Larry Obrien More

by OBLARRY Verified Customer Verified Customer

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Salesman Mark Green was exceptional and a joy to work with. Great experience!! Salesman was great to work with, facilities were excellent and we are enjoying our preowned car. We came to the dealership to see Great experience!! Salesman was great to work with, facilities were excellent and we are enjoying our preowned car. We came to the dealership to see a preowned Infiniti which we found out was sold and was prepared to go to Echopark to see the Infiniti inventory they had. Our salesman, Mark Green, convinced us to look at the preowned Lexus and others, if we were interested. We ended up buying a Lexus and are very pleased. The only challenge we would offer is to not keep customers waiting to meet with Finance but we presume it was due to reduced staffing with covid. More

by gbajgier Verified Customer Verified Customer

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I would like to say the accommodations of this dealership was nothing short of outstanding. Every question I had, was answered the staff was EXCELLENT. If there were 7 stars to be given they surely deserve i was nothing short of outstanding. Every question I had, was answered the staff was EXCELLENT. If there were 7 stars to be given they surely deserve it. The presentation of my vehicle was above any dealership I’ve visited in the past and if anyone ever ask where to get a new vehicle, I would surely point them in the direction of Northside Lexus. Thank you so much for your help and continue to set the standard. More

by DSUTTON891 Verified Customer Verified Customer

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No games ... straight forward negotiations and sale. Sales rep was honest and helped me negotiate the best, fair deal. Hector confirmed inventory and sent me pictures of the car that was in stock. Sales rep was honest and helped me negotiate the best, fair deal. Hector confirmed inventory and sent me pictures of the car that was in stock. More

by roger.hennington Verified Customer Verified Customer

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Car of my dreams! It was time for me to upgrade my car. Talked to Cristian on the phone and he worked with me to get a great car in my price range. I love my new RX35 It was time for me to upgrade my car. Talked to Cristian on the phone and he worked with me to get a great car in my price range. I love my new RX350. It is perfect. The whole team made me feel so special. I would definitely recommend Northside to everyone! More

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Over the top I’m a repeat customer. Who knew they would add the bow to my car when I took delivery?! Very nice touch to my recent visit. The whole process was s I’m a repeat customer. Who knew they would add the bow to my car when I took delivery?! Very nice touch to my recent visit. The whole process was seamless. Any car that I wanted to look at or test drive was in front of me within seconds. Paperwork went quick even with all of the details covered. Nothing but friendly staff taking care of my every request. Always a great experience at Northside Lexus. More

by Kathy Harris Verified Customer Verified Customer

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Great except for one thing The entire experience of dealing with this dealership is and continues to be awesome. However, there is one little thing that fell through the crac The entire experience of dealing with this dealership is and continues to be awesome. However, there is one little thing that fell through the cracks. I took delivery of my RX350 on February 26 and the inside of the windshield was filthy. I emailed the salesman and left a phone message with a customer service rep. I never got a response. This is not representative of Northside Lexus. Perhaps Covid 19 sent everything spiraling at the same time. More

by LICHTMANIRV Verified Customer Verified Customer

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My experience with Northside Lexus was great. The employees were helpful and answered all of my questions. Would definitely recommend and will be back in the future. employees were helpful and answered all of my questions. Would definitely recommend and will be back in the future. More

by Michele Verified Customer Verified Customer

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This dealership provided great service during the process of purchasing my car. I would highly recommend. I don’t live locally but they made the process very easy over text and phone. of purchasing my car. I would highly recommend. I don’t live locally but they made the process very easy over text and phone. More

by mcmorries Verified Customer Verified Customer

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Northside Lexus Experience Great experience at Northside Lexus. David, Nick, Doug and the rest of the team made our car buying experience very enjoyable and easy. We will defi Great experience at Northside Lexus. David, Nick, Doug and the rest of the team made our car buying experience very enjoyable and easy. We will definitely be return customers! More

by pbredthauer Verified Customer Verified Customer

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