Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 25

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
510 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 3 mos

Industry Experience

42 yrs, 3 mos

4.9

510 Reviews

Write a Review

510 Reviews of Doug MacAdam

May 15, 2021

Dealership Rating
Employee Rating

We’ve been doing business with Smythe Volvo since 1998. From day 1, the team at Smythe has been nothing short of awesome. Whether it’s sales or service, each interaction has been professional and informati More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Smythe Volvo Cars responded

This is fantastic and thank you for the compliments. 23 years is a long time. We are very fortunate to have customers like you that we consider family.

May 11, 2021

Dealership Rating
Employee Rating

I’ve been leasing and servicing my cars w/ Smythe Volvo for almost 30 years. They aim to please and always deliver. Alon and team - thanks for going above and beyond! More

by djmventures
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, Alon Katende , Francine O'Donnell, Derick Pahor

May 13, 2021

Smythe Volvo Cars responded

30 years! Thank you. We are very fortunate to have customers like you. We appreciate your loyalty and look forward to seeing you in the service drive at your first scheduled maintenance.

May 05, 2021

Dealership Rating
Employee Rating

Easy - the best dealership in the universe. I have purchased a few cars from Smythe, new and used over the years, and they are just an exceptional group. More

by donalmast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Smythe Volvo Cars responded

Best dealership in the universe! That is quite a compliment and thank you. We appreciate your loyalty throughout the years and we are fortunate to have customers like you.

May 02, 2021

Dealership Rating
Employee Rating

Great team at Smythe, KJ is my “go to” guy! Full of knowledge and extremely professional, Kyle is always cognizant of my needs, my budget and my time! Don’t hesitate to go there for a no nonsense car b More

by TC764
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Paul Leary, Kyle Jackson , Stephen Badian, Dina Thomson

May 03, 2021

Smythe Volvo Cars responded

This a great recommendation and some kind world words for Kyle. Thank you for taking the time to share of your experience. We hope you have many safe and happy miles in your new car.

April 30, 2021

Dealership Rating
Employee Rating

Paul was extremely professional and knowledgeable about the Volvo that we picked up. He couldn't have been any nicer. A total pleasure doing business with Smythe and of course Paul More

by jmk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Paul Leary , Ernest Gomez

Apr 30, 2021

Smythe Volvo Cars responded

Paul is extremely professional and helps our customers make sure they know all the features on their new Volvo when they pick it up. We believe this is important for all our customers. Thank you for choosing Smythe Volvo.

April 16, 2021

Dealership Rating
Employee Rating

Working with Doug MacAdam at Smythe is always a positive experience. Doug's responsiveness and attention to detail ensure that the required repair/service work is done properly. Thank you Doug. I look for More

by lucasjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Smythe Volvo Cars responded

Doug is very detail oriented and knowledgeable. He spends whatever time is necessary to make sure he’s listening to our customers and to make sure they understand the needs of the vehicle. Thank you for taking the time to share your experience with Doug. We appreciate your business we appreciate you choosing Smythe Volvo.

April 07, 2021

Dealership Rating
Employee Rating

This is a very well run dealership, with really friendly employees who honestly want to be helpful through every step. As a woman, I especially appreciate the conversations I have had with the mechanics wh More

by Kate RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dina Thomson, Had an excellent conversation with mechanic, Ryan.

Apr 16, 2021

Smythe Volvo Cars responded

Regina and her whole service and parts team are really special. Thank you for taking the time to point that out. We are fortunate to have customers as kind as you.

March 11, 2021

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Employee Rating

Doug was very professional and accommodating. He answered all my questions. I was very happy with the service. I would ask for Doug's assistance in the future. More

by lpagano07901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Plesh Soccodato

Mar 13, 2021

Smythe Volvo Cars responded

It is very rewarding for Doug and our entire service team to read your review. Thank you for taking the time out of your day to share your experience.

March 06, 2021

Dealership Rating
Employee Rating

Thank you as always, Smythe Volvo, for making service on my Volvo so quick and efficient. Minor problem with a warning light and Tina made my appointment for the next day. Tom Coward was a gem, explained t More

by 7mcaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson

Mar 07, 2021

Smythe Volvo Cars responded

Tom Coward is a gem and thank you for saying so. We appreciate your loyalty and are very fortunate to have customers like you. We look forward to seeing you in the service drive at your next scheduled maintenance.

February 14, 2021

Dealership Rating
Employee Rating

I have been using Smythe Volvo for service for years, and I always make it a point to see Doug when I come in for service. He is polite, professional, and always leaves me feeling that he truly cares about w More

by deestix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 22, 2021

Smythe Volvo Cars responded

I can confirm with you that Doug truly does care about what you need. He is a true professional and has been with us a long time. He is a great example to everyone on the service team and everyone in our business. We appreciate you taking the time to share these kind words and we appreciate your business.

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