Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 24

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

March 09, 2022

Dealership Rating
Employee Rating

Jeff showed great patience, professionalism and kindness in orienting me to the computer functions in my new car. As an older woman, my familiarity and comfort with new technology is pretty limited. Jeff wa More

by sharon.mccombie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson , Jeff Morocho

Mar 13, 2022

Smythe Volvo Cars responded

Wonderful and thank you for posting this review. Jeff is a great person and a strong member of our team. We appreciate your business.

February 07, 2022

Dealership Rating
Employee Rating

Great service department - always very friendly and personal experience. It's always busy, but they do their best to get you in and out as quickly as possible. Communication is always clear. More

by PaulP11238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 13, 2022

Smythe Volvo Cars responded

Respecting our customer’s time and clear communication are key in providing the level of service we strive to provide all customers. Thank you for sharing your experience. We appreciate your business.

February 05, 2022

Dealership Rating
Employee Rating

Doug and Dina were amazing! They are both a pleasure to work with and know their stuff. More

by Craigpabs66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Feb 13, 2022

Smythe Volvo Cars responded

Doug and Dina are amazing and thank you for saying so. Thank you for choosing Smythe Volvo to service your car.

January 13, 2022

Dealership Rating
Employee Rating

The service team at Smythe always does a great job - Doug Macadam, Tom Coward, Dennis Jeffers, and the whole team. Clear communication and no surprises. More

by SusanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dennis Jeffers

Jan 18, 2022

Smythe Volvo Cars responded

Product knowledge and clear communication are key to our service department. Doug, Tom and Dennis are very good at these aspects. Thank you for posting this five star review.

January 11, 2022

Dealership Rating
Employee Rating

Dina customer Service skills are awesome and her diversity skills are outstanding. Thank you for hiring Dina and if there is a promotion in her department please consider her as a candidate. Also More

by Same as above
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza , Dennis Jeffers, Mike Mitchko, Lupita Padilla, Dina Thomson

Jan 18, 2022

Smythe Volvo Cars responded

Thank you for taking the time to complement Dina and our service department. We have a great team and we are fortunate to have customers like you.

January 07, 2022

Dealership Rating
Employee Rating

Doug is the reason I come to Smythe. He always takes good care of me and gets me in and out in an efficient manner. More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 10, 2022

Smythe Volvo Cars responded

Thank you for this five star review and this tremendous recommendation of Doug. It is rewarding for all of us in the service department to read this review because we are a team. We appreciate your business.

December 24, 2021

Dealership Rating
Employee Rating

Doug is experienced, honest and a joy. I’ve been driving Volvos for 30 years and Smythe Volvo is always outstanding. More

by Southandparkdesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 24, 2021

Smythe Volvo Cars responded

30 years! Thank you for your loyalty and thank you for taking the time to post these kind words about Doug and our service department.

December 23, 2021

Dealership Rating
Employee Rating

Everyone from sales to service are top notch and filled with integrity and honesty. Never pushy or sales-pitchy and will go out of their way to make sure all of your expectations are met. Thank you so much More

by arisfrri
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 24, 2021

Smythe Volvo Cars responded

We appreciate you taking the time to complement our sales and service departments. We are fortunate to have customers like you.

December 18, 2021

Dealership Rating
Employee Rating

Great service and great service team! Doug is wonderful! Appreciate the prompt service and high quality! More

by Santi
Recommend Dealer
Yes
Dec 19, 2021

Smythe Volvo Cars responded

Prompt service, high-quality and friendliness are such important features of a service department. Doug is exemplary at all of these things. Thank you for taking the time to post this review.

December 11, 2021

Dealership Rating
Employee Rating

Look no further for extraordinary service. A pleasure to deal with everyone in the service department. More

by S90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Dina Thomson

Dec 20, 2021

Smythe Volvo Cars responded

Thank you for this fantastic statement and review. We appreciate your kind words and thank you for choosing Smythe Volvo to have your vehicle serviced.

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