Doug MacAdam | Page 26

I have been a Volvo customer for over 25 years this dealership has the best customer service Dina Thomson did fantastic job getting me in and out under an hour she’s the best she even shared why my car dealership has the best customer service Dina Thomson did fantastic job getting me in and out under an hour she’s the best she even shared why my car door was stuck shut my 4 year old grandson dropped a lollipop as the car was closing. We laughed and we made each other’s day More

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Excellent service, professional approach to issues, very good communication. “Customer first” approach shows in all they do. good communication. “Customer first” approach shows in all they do. More

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Smythe Volvo is great! Great facility and very professional staff. I have dealt with Doug and Dina in Service and they have both been fabulous. Highly recommend. professional staff. I have dealt with Doug and Dina in Service and they have both been fabulous. Highly recommend. More

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Smythe Service Department is truly the best. Everyone in the service department is a professional. Service is why I continue to purchase and lease Smythe Volvos. All service people have helped me at one t the service department is a professional. Service is why I continue to purchase and lease Smythe Volvos. All service people have helped me at one time or another. I currently have 2 Volvos from Smythe. More

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I’ve literally lost count of the number of Volvos I’ve driven and owned, and the number of dealerships I’ve visited in many cross country trips. Smythe Volvo has no peer. Smythe doesn’t just sell and serv driven and owned, and the number of dealerships I’ve visited in many cross country trips. Smythe Volvo has no peer. Smythe doesn’t just sell and service Volvos, they care for the people who ride in those cars. Over the 40 years that I’ve been going to Smythe Volvo I’ve never been given anything but honest and fair advice. I trust them based on experience. Mr. Tom Coward has treated my cars as if they were his own, all the service staff is wonderful. I’m a proud member of the Smythe Volvo fan club, where customers are treated like well loved family members. More

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The employees at the service department are amazing! i have a Ford Explorer and would never go anywhere else with my car. I feel like they roll out the red carpet every time. Dina has been amazing! she al have a Ford Explorer and would never go anywhere else with my car. I feel like they roll out the red carpet every time. Dina has been amazing! she always goes the extra mile! and makes me feel like the only customer! Doug is also great! More

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Doug is a wonderful person. He's very helpful in explaining the work that needs to be done. As usual, he is thorough and professional and it is always a pleasant experience to deal with him. explaining the work that needs to be done. As usual, he is thorough and professional and it is always a pleasant experience to deal with him. More

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I’ve been a customer for almost 20 years and my cars have always been well cared for at Smythe Volvo. The knowledge Service Advisors are great to work with. have always been well cared for at Smythe Volvo. The knowledge Service Advisors are great to work with. More

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The team at Smythe provides outstanding service and goes above and beyond to ensure customer satisfaction. Both before and after I purchased my first car there, the team has been amazing, and the service de above and beyond to ensure customer satisfaction. Both before and after I purchased my first car there, the team has been amazing, and the service department is the best I’ve ever worked with! More

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My family has been bringing their cars to Smythe Volvo for as long as I can remember, and for great reason! Their service facility is hands down the BEST service facility I've ever been to at any dealersh for as long as I can remember, and for great reason! Their service facility is hands down the BEST service facility I've ever been to at any dealership. I brought in my XC90 R-Design for the Polestar Engineered software upgrade, and was blown away by the level of professionalism and hospitality provided by the service team. My service advisor Doug MacAdam was no short of awesome from the beginning -- he was able to work with my availability as I was going to wait for the car and was extremely knowledgeable of the Polestar software upgrade. While I was waiting, I was browsing the showroom & asked Kyle Jackson in Sales a question about how to configure the center gauge cluster display in my XC90 -- he was so kind and got right up, took me to an XC90 on the floor and showed me exactly how to configure the center display as well as change the cluster display theme. I was blown away by both his kindness in taking the time to show me how to configure the display, and how simple it was to do. I could not be more appreciative of the folks at Smythe Volvo for making my day -- the Polestar upgrade completely exceeded my expectations and am beyond thrilled with the result. THANK YOU SMYTHE VOLVO! More

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