Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 28

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

March 11, 2021

Dealership Rating
Employee Rating

Doug was very professional and accommodating. He answered all my questions. I was very happy with the service. I would ask for Doug's assistance in the future. More

by lpagano07901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Plesh Soccodato

Mar 13, 2021

Smythe Volvo Cars responded

It is very rewarding for Doug and our entire service team to read your review. Thank you for taking the time out of your day to share your experience.

March 06, 2021

Dealership Rating
Employee Rating

Thank you as always, Smythe Volvo, for making service on my Volvo so quick and efficient. Minor problem with a warning light and Tina made my appointment for the next day. Tom Coward was a gem, explained t More

by 7mcaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson

Mar 07, 2021

Smythe Volvo Cars responded

Tom Coward is a gem and thank you for saying so. We appreciate your loyalty and are very fortunate to have customers like you. We look forward to seeing you in the service drive at your next scheduled maintenance.

February 14, 2021

Dealership Rating
Employee Rating

I have been using Smythe Volvo for service for years, and I always make it a point to see Doug when I come in for service. He is polite, professional, and always leaves me feeling that he truly cares about w More

by deestix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 22, 2021

Smythe Volvo Cars responded

I can confirm with you that Doug truly does care about what you need. He is a true professional and has been with us a long time. He is a great example to everyone on the service team and everyone in our business. We appreciate you taking the time to share these kind words and we appreciate your business.

December 12, 2020

Dealership Rating
Employee Rating

Came in for an oil change on my 2019 Dodge Challenger Scat Pack. Not being a Volvo, Smythe still took in my car. Doug was friendly and professional. And my car was done in a timely manner. More

by Nick S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2020

Smythe Volvo Cars responded

We service all makes and models. Thank you for choosing Smythe Volvo to service your car. Doug is a great service advisor and a strong member of our service team. We appreciate you taking the time to share your experience.

November 30, 2020

Dealership Rating
Employee Rating

Doug was super nice and accommodating, which I really appreciate. I tell friends, the best part of owning a Volvo is the great service! thanks! More

by casey920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Smythe Volvo Cars responded

On behalf of Doug and our service team thank you. It is rewarding to get positive feed back. We appreciate you spreading the good word.

November 24, 2020

Dealership Rating
Employee Rating

We are repeat customers with Kyle Jackson. Kyle treated us with kindness and respect didn’t matter we were buying used and not new. Thanks More

by CAMP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary, Kyle Jackson , Paul helped us sync our phone so we can remotely start our car and made sure we understood all the tech stuff with our car.

Nov 30, 2020

Smythe Volvo Cars responded

You loyalty is much appreciated. Your comments are on Kyle are kind and they are appreciated. We appreciate your business.

November 24, 2020

Dealership Rating
Employee Rating

Certainly the best buying experience I’ve had! Bob Cerza was thoroughly informed and informative. I had many questions, none too mundane. I’ve been a longtime Smythe Volvo customer, sales but ESPECIALLY ser More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Paul Leary, Regina Krauza, Bob Cerza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 30, 2020

Smythe Volvo Cars responded

"Certainly the best buying experience I’ve had! "....this is the experience we strive to provide every customer. Thank you for posting such a stellar review and for choosing Smythe Volvo.

November 12, 2020

Dealership Rating
Employee Rating

Brandon patiently troubleshooted a difficult problem, interfaced with Volvo corporate, did a trial test and resolved the problem. Thank you Brandon for your help. Alison More

by alison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson, Brandon Zimmerman, Ruben dropped me off at my office. 5 stars

Nov 16, 2020

Smythe Volvo Cars responded

Thank you Alison. Brandon is a true professional. Thank you for taking the time out of your day to post this wonderful review.

November 11, 2020

Dealership Rating
Employee Rating

I always take mine and my husbands car to Smythe. Regina and the whole team always take such wonderful care of us. They communicate any issues and always help to ensure a great experience More

by Ebritton713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 16, 2020

Smythe Volvo Cars responded

Thank you. We are fortunate to have such great customers like yourself. Communication is the name of the game and thank you for the compliment.

November 06, 2020

Dealership Rating
Employee Rating

I have been sealing with Smythe Volvo since 1967 and have always been treated professionally for service and sales. My only complaint I have was being presented with too many options of warranties at the end More

by Jcm inscription
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman

Nov 07, 2020

Smythe Volvo Cars responded

We are fortunate to have customers as loyal and great to deal with as you. We appreciate your comments and we'll discuss with our team. Thank you for choosing Smythe Volvo again.

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