Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 29

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

October 16, 2020

Dealership Rating
Employee Rating

For over 30 years Smythe Volvo has never ceased to delight me with their cars and provide me with excellent service. I've kept older Volvos going to college with my kids while I continue to drive new More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Smythe Volvo Cars responded

Peter, We are fortunate to have customers like you. You make what we do enjoyable. Thank you for your many years of loyalty and for taking the time to share this review.

October 05, 2020

Dealership Rating
Employee Rating

I have been using Doug MacAdam at Smythe to service all my cars for many years now. Doug always has my paperwork and loaner ready when I arrive. I trust Doug to make sure what needs to be done and only w More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Brandon Zimmerman

Oct 06, 2020

Smythe Volvo Cars responded

This is the way a service team should operate. These gentlemen are excellent at what they do and thank you for taking the time to say so. We appreciate your business.

August 28, 2020

Dealership Rating
Employee Rating

Top notch service. Doug always insures that the necessary work is done correctly without the need for a second visit. Further safety is always his concern and is quick to advise me of the need for repairs wh More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Sep 02, 2020

Smythe Volvo Cars responded

I've worked with Doug at Smythe Volvo since the 80's. In every position he has held here over the years his performance has been top notch, I agree with you. I further agree that safety is a top priority for Doug and something we strive to consistently instill in our technicians and advisors. Thank you for taking the time to post this fantastic review of Doug and our service department at Smythe Volvo.

August 06, 2020

Dealership Rating
Employee Rating

I come here for the people who work there. They are amazing! Dina and Doug always make me feel like I am the only person they have to take care of. 1st class service all The way! More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Aug 07, 2020

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Doug and Dina have been taking good care of you. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

August 04, 2020

Dealership Rating
Employee Rating

Thanks Kyle! Thank you Kyle! A very professional car buying experience! Straightforward, informative and organized,we couldn't be happier! Thanks Kyle Jackson and More

by Whiskey Aficionado
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson , Francine O'Donnell

Aug 05, 2020

Smythe Volvo Cars responded

It's fantastic to hear that Kyle provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Smythe Volvo!

July 25, 2020

Dealership Rating
Employee Rating

Quality dealership. Dependable staff. Emilia made genuine attempt to help with familiarization of special features.Impressive health related precautions noticeable in all departments and waiting lounge. More

by yohan
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza , Emilia Paladino, Ernst

Jul 26, 2020

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo.

July 15, 2020

Dealership Rating
Employee Rating

The Home Town Volvo Dealer/Repair You can put your trust in. For over 30 years i have been driving Volvos all with the Smythe tag. on them From excellent sales advice to high quality vehicle service you can't go More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Scott Jackson, Regina Krauza , Roger Davis, Brian Gagliardi, Tony Plesh

June 25, 2020

Dealership Rating
Employee Rating

Great work and customer service. Blew the heater core on my V70 driving home from Vermont and got stuck in an unfamiliar area. Doug and Kyle were able to get it in immediately and had it back on the road on More

by Mrjax7
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson

Jul 03, 2020

Smythe Volvo Cars responded

I'm glad we were there for you. Customer service is where we shine because we have a terrific team. Thank you for taking the time to post this review.

June 10, 2020

Dealership Rating
Employee Rating

First, I always feel that I am getting the straight scoop, whether Sales or Service or Parts, I never feel that I'm getting incorrect or biased info. Second, when my car is at Service, I get to chat w More

by Brian B
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Tina Dewald , Ashley Butfiloski, Dennis Jeffers, Brandon Zimmerman

Jun 11, 2020

Smythe Volvo Cars responded

Great review and thank you. We are fortunate to have such a solid team and wonderful customers like you. We appreciate your kind words and your business.

March 21, 2020

Dealership Rating
Employee Rating

Kyle Jackson is my guy....this my third Volvo leased from Smythe Volvo . There are the best ! Also big shout outs to PJ Lee and Kevin Flanagan. Just a wonderful experience ...which is why I keep coming ba More

by mcolarossi7
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Kyle Jackson, Regina Krauza , Kevin Bergeron, PJ Lee, Dina Thomson

Mar 27, 2020

Smythe Volvo Cars responded

"My Guy" - that is awesome! Kyle is one of those people who consistently delivers professionalism. Thank you for your loyalty and for choosing Smythe Volvo.

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