Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 30

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
527 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

Write a Review

527 Reviews of Doug MacAdam

November 04, 2019

Dealership Rating
Employee Rating

Deena and Tina are awesome! I wanted to share what a great experience I had w Smythe Volvo the other day. I needed to have a headlight bulb replaced- Tina expedited me in right a More

by jwkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Dina Thomson

Nov 11, 2019

Smythe Volvo Cars responded

I have to agree with you the Dina and Tina are awesome. Like their teammates, they really care and it shows in reviews like this and their customer service scores. They don't focus on getting good scores they just naturally love helping people. Thank you for taking the time to share your experience and thank you for your business.

October 18, 2019

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Employee Rating

Doug MacAdam rocks First let me say that I’ve been a Smythe Volvo customer for 21 years. That alone speaks volumes. And, I’ve come to know the “Smythe Volvo Team” well. More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2019

Smythe Volvo Cars responded

I couldn't agree with you more. Doug does rock. We are fortunate to have customers like you- even Ranger fans. Thank you for your business and friendship throughout the years.

September 29, 2019

Dealership Rating
Employee Rating

Always great service! We have been a Volvo family for many years, and we continue to rely on Smythe Volvo for friendly, honest and reliable service and sales. The facility More

by Volvomomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Oct 21, 2019

Smythe Volvo Cars responded

We are blessed to have customers as kind and loyal as you. Thank you for taking the time to post this review and for your years of loyalty.

September 10, 2019

Dealership Rating
Employee Rating

Awesome sales and service We have bought two Volvo’s (so far!) from Smythe Volvo and we are very happy with the cars. Bob Cerza is fantastic, very friendly and helpful, not the More

by ChathamMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2019

Smythe Volvo Cars responded

Hi ChathamMom. Thank you very much for this great review of Bob, Tom and Doug. It is rewarding for all of us to read this review as it shows service and sales working together to provide a sooth experience.

August 31, 2019

Dealership Rating
Employee Rating

Best car buying experience ever. Kyle is the best! This was the best car buying experience ever! Came in to purchase a new car for my wife and ended up with another one for myself as well. We now have More

by emodel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson , Kevin Bergeron, PJ Lee, Tony Plesh

Sep 13, 2019

Smythe Volvo Cars responded

Wow! This is what we are aiming for. Thank you very much for taking the time to post your experience at Smythe Volvo. Also, please know that your loyalty is truly appreciated.

August 01, 2019

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Employee Rating

This is why I am a loyal Smythe customer since 2006 We are on car #3 purchased and serviced from Smythe. Great safe cars, excellent and prompt customer service. Friendly staff like Doug. I had a recent More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2019

Smythe Volvo Cars responded

Wow! Great review. We appreciate your loyalty and your kind words. Thank you.

July 01, 2019

Dealership Rating
Employee Rating

Couldn't be happier Love this place. The staff is awesome - from service to sales. Couldn't be nicer and they run the cleanest shop I have ever seen. If you have had t More

by Michael Jersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2019

Smythe Volvo Cars responded

Great review! We try hard to keep the shop clean and organized to promote a healthy work environment and our techs do a great job at this. thank you for taking the time to share your experience of our service department.

June 14, 2019

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Employee Rating

Excellent Service Matt was very kind and soft spoken. He did not rush me or my daughter. He was very respectful and answered all my questions. He assured me he would More

by Lin1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza , Matt Quelch

Jun 17, 2019

Smythe Volvo Cars responded

This is a good description of how Matt treats all his customers. I'm glad to hear things worked out the way they did and we were able to deliver. Thank you for your business and for taking the time to share your experience.

June 08, 2019

Dealership Rating
Employee Rating

Continued Happy Customer!! This is my third purchase from Smythe and they never disappoint. We purchased a new to me Volkswagen that I love. Kyle Jackson helped us with the purc More

by Volkswagen19@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson, Shaun Hayes , Kevin Bergeron

Jun 17, 2019

Smythe Volvo Cars responded

Kyle is an all around great guy. We truly appreciate your loyalty.....3rd time purchase! Thank you for taking the time to share your experience and thank you for your business.

May 29, 2019

Dealership Rating
Employee Rating

Quick and Efficent I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 30, 2019

Smythe Volvo Cars responded

Great! I love to hear this. Our service department works together as a team and the result is happy guests. Thank you for taking the time to share your experience of Doug, Tom and our service department.

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