Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 36

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

August 21, 2017

Dealership Rating
Employee Rating

Great Service! My service advisor, Doug MacAdam, makes owning a car at Smythe enjoyable. He's always quick (and happy) to help, and he does so completely. I apprecia More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2017

Smythe Volvo Cars responded

Yes Doug is happy and very efficient. He's also been part of our Smythe Volvo family since he was young and now has worked with us for over 30 years! We appreciate all of our coworkers and have many with us for a long time - but none longer than Doug! Thank you for your business.

August 06, 2017

Dealership Rating
Employee Rating

Always great service Great service! Always have my car ready very quickly and in time for when I need it. Very nice and help me with anything I need to make sure my car is More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2017

Smythe Volvo Cars responded

Doug is one of our 25 plus years coworkers - and we are very grateful to have him as part of our Smythe Volvo family. He really knows his stuff because he was once a Master technician himself working on our customers our Smythe Volvos! Thanks for taking the time to tell people about your experience with us.

August 04, 2017

Dealership Rating
Employee Rating

Number Nine from Smythe I just purchased my ninth Volvo from Chris at Smythe today. As always he showed me the best deals out there on the XC60 SUV I was looking for. Chris More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Chris Henriksen

Aug 05, 2017

Smythe Volvo Cars responded

Thanks for your many years of loyal business. The biggest indicator of customer satisfaction is repeat business. We are glad to have achieved that. Enjoy!

July 04, 2017

Dealership Rating
Employee Rating

Since 1994. I have purchased three cars from Smythe Volvo, in 1994, 2004 and 2017, and the experience has been fantastic. Starting with purchasing my three cars f More

by dcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Chris Henriksen

Jul 04, 2017

Smythe Volvo Cars responded

In a world of surveys and pilot groups to determine customer satisfaction - nothing says more about it than repeat business. Thank you for your loyalty over many years and for the confidence you've shown in us over all of those many years. We work hard to make sure that not only we sell and service your Volvos - but that we do so in a way that shows how much we appreciate you. Thanks for the great review. Enjoy your beautiful new Volvo XC60.

June 29, 2017

Dealership Rating
Employee Rating

Excellent service, very helpful. Service rep. was very helpful. Explained things well. Service was done on time. Car was washed which was a nice bonus. I will return. Good job. More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2017

Smythe Volvo Cars responded

Great! This is what we work for every time you visit! thanks for taking the time to review us.

June 25, 2017

Dealership Rating
Employee Rating

Excellent service by professional and courteous staff I have always had excellent experience with the Smythe Volvo Service staff. Doug MacAdam and Tom Coward for almost 25 years have provided me with sup More

by thunderbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 25, 2017

Smythe Volvo Cars responded

Doug and Tom are two of our 25 plus year veterans and have provided excellence for all of that time. Its great to have people like this on our team who provide consistency to our customers. Thanks for taking the time to review us and for your business.

June 23, 2017

Dealership Rating
Employee Rating

Excellent I worked with Doug in the service department and found him to be extremely courteous, professional and knowledgeable. He stands behind what he says an More

by jmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2017

Dealership Rating
Employee Rating

Great service Doug is always a pleasure to work with. Handles all my car needs and keeps me informed throughout the day... Very personalized service!!! Will definit More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2017

Smythe Volvo Cars responded

Yes - Doug is a true professional. Thanks for your business and the great review!

May 04, 2017

Dealership Rating
Employee Rating

done right the first time Service Advisor Doug M. listened carefully to my reason for service, asked great questions, examined my car & got his best mechanics on the job immedi More

by volvorob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2017

Smythe Volvo Cars responded

Provide top tier quality work, with a smile as efficiently as possible. That's our goal every time - glad we met that goal for you. Thanks for the review and your many years of business.

April 27, 2017

Dealership Rating
Employee Rating

Longtime customer! My family are long time customers of Smythe! I bought 2 cars from Chris Henriksen and regularly have my car serviced there. My mother and sister have More

by andreagr6568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Henriksen, Kristian Henriksen, Dennis Jeffers, Tony Plesh

Apr 27, 2017

Smythe Volvo Cars responded

We are a family business and one of the things that makes us very happy is selling to families like yours. Thank you for your many years of business and your review. Enjoy!

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