Doug MacAdam | Page 36

I have had two service visits for two different Volvos. The services were completed in a timely manner. The problems and cost of repairs were explained in good detail, along with the a good explanation of The services were completed in a timely manner. The problems and cost of repairs were explained in good detail, along with the a good explanation of the benefit versus cost for each repair. A problem with radio reception on my older Volvo, that I had been trying to get fixed for many years at the dealership from which it was purchased, was fixed by Doug with no charge. More

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The Sales and Service Professionals at SMYTHE Volvo are the BEST! The customer service is always EXCELLENT - You will be pleased when you purchase and/or service your Volvo at this dealership! The shop are the BEST! The customer service is always EXCELLENT - You will be pleased when you purchase and/or service your Volvo at this dealership! The shop area is immaculate - you can schedule a loaner vehicle for your convenience - the guys always greet you by name and with a smile and your complete satisfaction is their #1 priority. We wouldn't go to any other Volvo Dealership - SMYTHE Volvo is the BEST! More

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i have been a customer of Smythe since 1999 and have leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase of the family atmosphere, great service and they are very accomodating and understanding of their customers needs. More

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At Smythe Volvo, I feel that I matter. I am greeted by name, and the greeting is sincere. The staff are genuinely disappointed that there has been a malfunction with my automobile and that I am inconve name, and the greeting is sincere. The staff are genuinely disappointed that there has been a malfunction with my automobile and that I am inconvenienced thereby. Service is friendly and efficient. More

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Ever since I bought my S80 in 2005, service at Smythe has been first-rate. The employees are courteous and helpful. My car is always ready at the requested hour. I couldn't be more pleased. been first-rate. The employees are courteous and helpful. My car is always ready at the requested hour. I couldn't be more pleased. More

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We have bought at least twelve Volvos from Smythe, over a period of about 20 years. (We give our old ones to our children.) We have been consistently happy with every aspect of Smythe, from buying the car, t period of about 20 years. (We give our old ones to our children.) We have been consistently happy with every aspect of Smythe, from buying the car, to their fantastic service department. They have a high degree of honesty, professionalism, and good humor. Their employees stay with Smythe, so we've known them for years. Their service department goes the extra mile in doing things right and in making the service experience pleasant and convenient for the customer. They are courteous, cheerful, fair and reasonable. More

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The excellent service of Smythe Volvo started when I couldnt start my car and Doug came to my house to 'unstick' the ignition. When he arrived, he told me that he had already ordered the part, based on couldnt start my car and Doug came to my house to 'unstick' the ignition. When he arrived, he told me that he had already ordered the part, based on our conversation on the phone. So he had expedited the process of fixing my car. When I arrived for the appointment, I was given a loaner car (which I was not expecting). Next, there was an issue with the break pads. We purchased the car preowned from out of state and the wrong size break pads were installed. He offered to call the dealer, who agreed to cover the cost of replacing the break pads. The service at Smythe Volvo is so fantastic that it is reason to be a lifelong Volvo owner. More

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I gave the aforementioned ratings noted above because the service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs wer service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs were timely and cost-effective. The staff is the most professional I've ever dealt with in the automobile dealership industry over the past 30 years I've owned cars. Sean does an amazing job managing and training the staff to remain professional at all times no matter how rude some people can be...and I've witnessed some obnoxious people in thier presence, but the staff always handles and resolves the situaton to the customer's satisfaction. I remain a loyal customer because they remain a loyal dealership. More

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The Smythe Volvo, Inc. dealership in Summit, NJ is quite impressive. So friendly, courteous, informative and, most especially, helpful. The sales rep who sold me my car, Brian Gail, made the appointment f impressive. So friendly, courteous, informative and, most especially, helpful. The sales rep who sold me my car, Brian Gail, made the appointment for me on extremely short notice. My 2010 S80 model was brought in the following day and the scheduled 15,000 mile service and maintenance was performed in 3 hours time. Newly available software was downloaded for the operation of the transmission in the car, a surefire proof that the S80 model is a "smart car." It is the best car that I have ever owned and operated. The Service Advisor who helped me out was Douglas MacAdam. He advised me about the transmission and about changing the oil and other prudent regular maintenance considerations associated with the model. In interacting with Messrs. Gail and MacAdam a feeling of confidence arises in me that I have been and will be well taken care of in the future with my automobile. I have turned to Brian for advice several times in the recent past and today to Doug for advice on service and maintenance considerations. Their considerable expertise, knowledge and helpfulness give rise to true customer satisfaction. On this basis, and without reservation, I strongly recommend the Smythe Volvo dealership in Summit, New Jersey. More

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I've been serviceing with this dealership for several years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready t years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready to leave on a trip, and the car was developing a strange noise. Doug walked with me out to my car and within minutes was able to tell me what the cause was, what it would cost to fix, and how long the repair would take. I decided to delay my trip a day and have the repair done for peace of mind. Doug arranged to get me a ride home. (I live locally) The next morning I received a call telling me that the car was fixed, AND the repair was COVERED by an extended warranty that I had forgotten that I had even purchased a few years ago. Doug took it upon himself to investigate the warranty issue! I wish all car dealerships were run by the people at Smythe. More

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