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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
August 30, 2016
Expert Customer Service, thanks to Two Dougs !! Doug Settle, my favorite Service Manager, ordered my recall and followed through with my appointment to install a few weeks later. I missed seeing m Doug Settle, my favorite Service Manager, ordered my recall and followed through with my appointment to install a few weeks later. I missed seeing my old Service Advisor, Troy Johnson, who had always handled my concerns with the utmost professionalism; but when I met Doug Waltz for the first time a few days ago, I was put at ease and greatly satisfied with Doug's warm personality and follow through to my complete satisfaction! A Happy Honda Customer, Sue Harruff More
by e-mail
Other Employees Tagged: Doug Waltz
August 21, 2016
Good service department The service department has taken care of all my needs. I have only been in for general maintenance. They even took me in once for an oil change and I The service department has taken care of all my needs. I have only been in for general maintenance. They even took me in once for an oil change and I didn't have a appointment. Very nice More
by John Chupp
Other Employees Tagged: Nathan Montange
August 15, 2016
Service & New Vehicle Purchase My wife has always owned Honda's(three). We have always been 100 percent satisfied with Don Ayres. Doug Settle is one of the reasons my wife services My wife has always owned Honda's(three). We have always been 100 percent satisfied with Don Ayres. Doug Settle is one of the reasons my wife services her Honda at Don Ayres. Doug always has time to talk to my wife and lets her know if she has any problems to contact him. My wife was looking to purchase a new vehicle and since Doug has always helped us with everything else I contacted him to set us up with a honest and caring salesman to work with. Doug suggested Andy Hitzmann. Great experience with Andy. Andy cares also for his customers. My wife purchased a new 2016 Accord Sport on Friday. Again Doug went above and beyond his job as Service Manager. Doug is the main reason we have our Accords serviced at Don Ayres. I always recommend Don Ayres service to all my friends. It is because of Doug Settles and their great service techs! More
by Satisified Customer
Other Employees Tagged: Andy Hitzemann
August 12, 2016
Very Satisfied Excellent experience with Honda service. The appointment was easily made with a phone call . We needed to have our first oil change.The person sched Excellent experience with Honda service. The appointment was easily made with a phone call . We needed to have our first oil change.The person scheduling was friendly and helpful. The service experience was completed in a timely fashion. The service personnel are always friendly courteous. More
by TomBeth
August 08, 2016
Excellent Service Easily scheduled an Oil Change, was greeted by Dillion and he took care of my needs and was very helpful Don Ayers has been a great Dealership to deal Easily scheduled an Oil Change, was greeted by Dillion and he took care of my needs and was very helpful Don Ayers has been a great Dealership to deal with. More
by Larry
Other Employees Tagged: Dillon Steenport
July 29, 2016
Love their oil change! You can't beat Don Ayres for oil changes when you buy a vehicle from them. It's quick and very inexpensive. I also appreciate the fact that they aut You can't beat Don Ayres for oil changes when you buy a vehicle from them. It's quick and very inexpensive. I also appreciate the fact that they automatically check other things even though you're only bringing it in for an oil change. More
by Savvy shopper
July 25, 2016
Great experience! Service was completed quickly and didn't try to pressure us to do more once we were there. Friendly and communicated well throughout the process. Wil Service was completed quickly and didn't try to pressure us to do more once we were there. Friendly and communicated well throughout the process. Will definitely be back again! More
by MThom584
July 18, 2016
Great experience This is the third Honda we've purchased from Don Ayres Honda. We recommend this dealership to anyone looking for a new or used auto. This is the third Honda we've purchased from Don Ayres Honda. We recommend this dealership to anyone looking for a new or used auto. More
by Truck2911
Other Employees Tagged: Charles Suter , John Hofmann, Dillon Steenport, Jeff Ward, Darrell Calloway
July 16, 2016
Successful Continued Service The service department has continued to provide exceptional service. From the individuals in scheduling to the service department your employees have The service department has continued to provide exceptional service. From the individuals in scheduling to the service department your employees have provided prompt scheduling, experience service and successful determination for a variety of car services. I have been impressed with Doug and all of the former employees. No matter if it was a emergency service or "routine check up" service work has been prompt and helpful! We will continue to use your services. More
by Helen Hershberger
Other Employees Tagged: Jeremy Sullivan , Dillon Steenport, Doug Waltz
July 16, 2016
Service The timeliness of the appointment was great. The service team understood my needs and did what they could to meet them. I was greatly appreciated The timeliness of the appointment was great. The service team understood my needs and did what they could to meet them. I was greatly appreciated More
by Civicowner
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