It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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Write a Review324 Reviews of Doug Settle
October 17, 2016
Always Feel Respected Each time I visit this dealership I feel like I am respected and my time is respected. Each staff member is aware of how long I've been there and Each time I visit this dealership I feel like I am respected and my time is respected. Each staff member is aware of how long I've been there and takes great measures to ensure that I am not there any longer than needed. I love the way this dealership operates it's service department! More
Other Employees Tagged: Rick Squires
September 26, 2016
Always impressed I purchased my Honda CR-V early 2015. The day I purchased it, I was very impressed by the salesman and others I encountered. Everyone was friendly, in I purchased my Honda CR-V early 2015. The day I purchased it, I was very impressed by the salesman and others I encountered. Everyone was friendly, informative, and it went beyond Honda just trying to sell a car. I've returned regularly for oil maintenance, and again, and again, received, fast, friendly service. Too many businesses 'talk the talk'. Whether before selling you something, or anytime after. Or once they've sold their product to you, you fall off their radar. Not this dealership. Their sincerity is felt. I bought my CR-V 75% because it's a great vehicle, and 25% because I was impressed by this dealership. More
Other Employees Tagged: Doug Waltz
September 24, 2016
All I can say is thank you! I purchased a car for my son in May. It was a 2016 Civic. He starting having problems with it shortly after he got it home. Long story short, Don A I purchased a car for my son in May. It was a 2016 Civic. He starting having problems with it shortly after he got it home. Long story short, Don Ayers Honda made it right! Rick Kruger is who I worked with. He has sold me 5 cars and as long as he is still there, he will sell me more. I cannot say how grateful I am for what Rick, and Don Ayers did to make me happy and give me the best experience ever! I also want to thank Doug Waltz and Doug Settle. They did everything in their power and skill to make things right. The service department is incredible is also! I would, and do, recommend Rick and Don Ayers Honda to everyone! Thank you!!! More
Other Employees Tagged: Rick Kruger , Rick Kruger, Doug Waltz
September 19, 2016
25 years of sales & service We have been dealing with Don Ayres since 1989. We have been satisfied each and every time. Highly recommend them. Happy with sales people and espe We have been dealing with Don Ayres since 1989. We have been satisfied each and every time. Highly recommend them. Happy with sales people and especially the quality of their service personnel. I've been treated well. More
Other Employees Tagged: Jeremy Sullivan , Jarod Burgess, Shannon Hoover
September 19, 2016
Recall Experience Jeremy was my representative and did a fantastic job. Doug also stopped and greeted me. Both were very friendly and explained the nature of the reca Jeremy was my representative and did a fantastic job. Doug also stopped and greeted me. Both were very friendly and explained the nature of the recall repair to me thoroughly. They did the repair in a shorter amount of time than expected as well. Don Ayres does it right. More
Other Employees Tagged: Jeremy Sullivan
September 12, 2016
Great dealership We have always been very satisfied with the customer service and the vehicle service at Don Ayres. We have never had a complaint. Even though I was e We have always been very satisfied with the customer service and the vehicle service at Don Ayres. We have never had a complaint. Even though I was early for my service appointment, Mr. Settle greeted me and escorted me inside. I had expected to have to park outside and wait. I don't remember the service techs name, but he was very courteous and efficient. More
September 09, 2016
Awesome experience I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here. I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here. More
Other Employees Tagged: Charles Suter
September 06, 2016
"Friendly and Efficient" Best place to come for an oil change! Would not take my car anywhere else. My car simply "feels good" when I drive away from the service center! Best place to come for an oil change! Would not take my car anywhere else. My car simply "feels good" when I drive away from the service center! More
September 01, 2016
Good service Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again. Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again. More
August 30, 2016
Recent Service Work I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked if they could work in an oil change with my existing service work they quickly and cordially agreed. In addition to the professional staff the convenient free car washes are a plus. More
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