Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 9

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
324 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

324 Reviews

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324 Reviews of Doug Settle

October 17, 2016

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Employee Rating

Always Feel Respected Each time I visit this dealership I feel like I am respected and my time is respected. Each staff member is aware of how long I've been there and More

by Mcconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires

September 26, 2016

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Always impressed I purchased my Honda CR-V early 2015. The day I purchased it, I was very impressed by the salesman and others I encountered. Everyone was friendly, in More

by KCHHONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Waltz

September 24, 2016

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All I can say is thank you! I purchased a car for my son in May. It was a 2016 Civic. He starting having problems with it shortly after he got it home. Long story short, Don A More

by skseyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Kruger , Rick Kruger, Doug Waltz

September 19, 2016

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25 years of sales & service We have been dealing with Don Ayres since 1989. We have been satisfied each and every time. Highly recommend them. Happy with sales people and espe More

by Sherry Coon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan , Jarod Burgess, Shannon Hoover

September 19, 2016

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Recall Experience Jeremy was my representative and did a fantastic job. Doug also stopped and greeted me. Both were very friendly and explained the nature of the reca More

by jjbad67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan

September 12, 2016

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Employee Rating

Great dealership We have always been very satisfied with the customer service and the vehicle service at Don Ayres. We have never had a complaint. Even though I was e More

by LovemyCRV
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Friendliness
Price
Recommend Dealer
Yes

September 09, 2016

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Awesome experience I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter

September 06, 2016

Dealership Rating

"Friendly and Efficient" Best place to come for an oil change! Would not take my car anywhere else. My car simply "feels good" when I drive away from the service center! More

by Jancey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 01, 2016

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Employee Rating

Good service Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 30, 2016

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Employee Rating

Recent Service Work I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked More

by Pilot16usg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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