It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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Write a Review316 Reviews of Doug Settle
July 05, 2022
Everyone involved in my recent trade-in and purchase transaction at Don Ayres was outstanding and great to work with. A special shout-out to Andy Hitzemann who handled my rather unusual situation withou transaction at Don Ayres was outstanding and great to work with. A special shout-out to Andy Hitzemann who handled my rather unusual situation without missing a beat. The Don Ayres dealership is a class act, and I am grateful. More
Other Employees Tagged: Andy Hitzemann, John Watkins, Caleb Craun
June 29, 2022
I have purchased and/or leased all my cars from this dealership since 1986, without exception... even when I lived out of the area, passing over other Honda dealerships. They are simply the best from e dealership since 1986, without exception... even when I lived out of the area, passing over other Honda dealerships. They are simply the best from every single aspect. Yes... I have looked into others, but immediately unimpressed. Don Ayres Honda has literally spoiled me for anything else. More
Other Employees Tagged: Andy Hitzemann, Anthony Russett
May 05, 2022
I was able to buy my new Honda Passport equipped EXACTLY as I wanted. Don Ayres' sales staff went out of their way to set up the vehicle the way I wanted. Kudos and thanks go out to Mr. Wachenschwanz and Mr as I wanted. Don Ayres' sales staff went out of their way to set up the vehicle the way I wanted. Kudos and thanks go out to Mr. Wachenschwanz and Mr. Squires for working with me on this dream car. More
Other Employees Tagged: Rick Squires, Jeremy Sullivan, Brandon Wachenschwanz , Shawn Trice
March 25, 2022
I trust the TEAM at Don Ayers - they don’t just service my automobiles, they treat us like family and protect my family and keep us safe! my automobiles, they treat us like family and protect my family and keep us safe! More
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan , Scott Bianski, Zach Bloom
March 19, 2022
Was wonderful Was taken very good care of by Pete They were very helpful Thank you They were very helpful Thank you More
Other Employees Tagged: Kevin Cappelli , Pete Ort
March 07, 2022
I have been a customer of Don Ayers Honda for four decades; I’ve never purchased a vehicle outside of this dealership. The late Don Ayers was a personal friend and made sure I was taken care of very decades; I’ve never purchased a vehicle outside of this dealership. The late Don Ayers was a personal friend and made sure I was taken care of very well. His daughter Sara now runs the dealership and is extremely capable. When I told Don about a quality service I had, he would say, “that’s the way it supposed to be,” at my store. More
Other Employees Tagged: John Watkins, Rick Squires , Scott Bianski
February 23, 2022
Whole process was quick and easy, with most of the work being completed via telephone before I got to dealership. Both Andy and Jackson were great. being completed via telephone before I got to dealership. Both Andy and Jackson were great. More
Other Employees Tagged: Andy Hitzemann, Rick Squires, Jeremy Sullivan, Charles Suter, Jackson Odle
January 04, 2022
I have been a customer of Don Ayres since 1990. My very first salesman was my dad, David Skelly. He knew the business and how to treat customers. As his daughter, I got the same excellent service everyone first salesman was my dad, David Skelly. He knew the business and how to treat customers. As his daughter, I got the same excellent service everyone else received from sales, finance, and to the service department. He walked me through every process it came to when buying a car and explained everything. I never wanted to have to deal with any other salesman there but when he passed away, I needed to find someone else I could trust. I still wanted to continue to but Honda vehicles and it was only fitting that I continued my business at Don Ayres. I found that trust in Rick Kruger. He stepped in my father's shoes and became my new salesman. The transition to a new salesman was seamless. The cultural at Don Ayres when my father was there working for Mr. Ayres is the same now under his daughter, Sara Ayres. They focus on the needs of the consumer and ensure that their experience is excellent. They ensure that the customer is very satisfied with their new purchase. This is why I chose and will continue to choose Don Ayres for all my automotive needs. Rick Kruger was extremely helpful and understood my needs to buy a new vehicle. He walked me through the process step by step and made sure I understood everything that was transpiring. His sense of humor made our time more enjoyable. The only draw back was when it was all said and done, he took my picture. I hate having my picture taken. lol! His follow up care was exceptionally professional and made sure that I was happy with my purchase. He took really good care of us and that is the sign of a great car salesman. Thank you Rick for treating me they way David Skelly did. you are great. If you ever find yourself having to buy a car, go see Rick Kruger at Don Ayres. Tell him I sent you!!! #rickatDONAYRES More
Other Employees Tagged: Rick Squires, Rick Kruger , Bill Hulwick, Shawn Trice
November 17, 2021
I go back to my first Pontiac Ventura Don Ayres himself sold me in 1972. Had great service with Doug Settle then and still today. The Mechanics Jimmy and Dave are still there and that says something. When sold me in 1972. Had great service with Doug Settle then and still today. The Mechanics Jimmy and Dave are still there and that says something. When my Daughter was ready to buy he first car I called Dons Daughter Sara and she got us taken care of with her 2011 Accord( which she still drives) and We also purchased our 2013 CRV which we still are driving. Between Jeremy Sullivan. Doug Settle and Kevin Cappelli we get taken care of. I need to mention also Rick Squires in management and Pete Ort and Tony Vincent in service. Again a special Thanks to all for their care and CUSTOMER SERVICE. Respectfully, Mark R Fremion More
Other Employees Tagged: Rick Squires, Kevin Cappelli, Jeremy Sullivan , Pete Ort, Tony Vincent
August 19, 2021
Whenever I come in for service, my technician Pete always gives me a warm welcome. He's attentive to my questions and concerns. I've been doing business with Honda for over 25years. Thank you Don Aryers f gives me a warm welcome. He's attentive to my questions and concerns. I've been doing business with Honda for over 25years. Thank you Don Aryers for good customer service! More
Other Employees Tagged: Pete Ort