Doug Settle
Doug Settle at Don Ayres Honda
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Doug Settle | Page 2

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
316 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

316 Reviews

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316 Reviews of Doug Settle

July 05, 2022

Dealership Rating
Employee Rating

Everyone involved in my recent trade-in and purchase transaction at Don Ayres was outstanding and great to work with. A special shout-out to Andy Hitzemann who handled my rather unusual situation withou More

by John@johngevers.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 29, 2022

Dealership Rating
Employee Rating

I have purchased and/or leased all my cars from this dealership since 1986, without exception... even when I lived out of the area, passing over other Honda dealerships. They are simply the best from e More

by DebSwan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Hitzemann, Anthony Russett

Jun 29, 2022

DebSwan responded

Yesterday, I made my 9th purchase at Don Ayres Honda... my 4th since Andy Hitzemann has been there. He is my favorite salesperson of all time! I still am trying to plant a seed with management that my 10th should be a gift... ;)

May 05, 2022

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Employee Rating

I was able to buy my new Honda Passport equipped EXACTLY as I wanted. Don Ayres' sales staff went out of their way to set up the vehicle the way I wanted. Kudos and thanks go out to Mr. Wachenschwanz and Mr More

by derherrjott
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 25, 2022

Dealership Rating
Employee Rating

I trust the TEAM at Don Ayers - they don’t just service my automobiles, they treat us like family and protect my family and keep us safe! More

by SMLyons79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan , Scott Bianski, Zach Bloom

March 19, 2022

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Employee Rating

Was wonderful Was taken very good care of by Pete They were very helpful Thank you More

by Civic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli , Pete Ort

March 07, 2022

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Employee Rating

I have been a customer of Don Ayers Honda for four decades; I’ve never purchased a vehicle outside of this dealership. The late Don Ayers was a personal friend and made sure I was taken care of very More

by rcradtke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Watkins, Rick Squires , Scott Bianski

February 23, 2022

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Employee Rating

Whole process was quick and easy, with most of the work being completed via telephone before I got to dealership. Both Andy and Jackson were great. More

by Respected
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 04, 2022

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Employee Rating

I have been a customer of Don Ayres since 1990. My very first salesman was my dad, David Skelly. He knew the business and how to treat customers. As his daughter, I got the same excellent service everyone More

by nursetada1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Rick Kruger , Bill Hulwick, Shawn Trice

November 17, 2021

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Employee Rating

I go back to my first Pontiac Ventura Don Ayres himself sold me in 1972. Had great service with Doug Settle then and still today. The Mechanics Jimmy and Dave are still there and that says something. When More

by Mark R Fremion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Kevin Cappelli, Jeremy Sullivan , Pete Ort, Tony Vincent

August 19, 2021

Dealership Rating
Employee Rating

Whenever I come in for service, my technician Pete always gives me a warm welcome. He's attentive to my questions and concerns. I've been doing business with Honda for over 25years. Thank you Don Aryers f More

by stutz0817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pete Ort

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