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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
June 12, 2015
Oil change and multi-point inspection Excellent customer service. My concerns are explained clearly by Doug. I've everything checked when asked. Must give thumbs up to Honda Don Ayres a Excellent customer service. My concerns are explained clearly by Doug. I've everything checked when asked. Must give thumbs up to Honda Don Ayres and staff members. 100% satisfaction and recommended to everyone that I know. More
by tuyen1577
June 10, 2015
Experts in the field Doug always greets the customers with a smile and acts like he is glad you brought your car in to be serviced by Don Ayres Honda. Doug always greets the customers with a smile and acts like he is glad you brought your car in to be serviced by Don Ayres Honda. More
by Jane
June 10, 2015
Honest Female Friendly Honda Service Ladies, fear not! Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with many others not mentioned, have always been fr Ladies, fear not! Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with many others not mentioned, have always been friendly and helpful when I brought in my 1982 Honda Prelude & now my 2001 Accord in for service. I have not ever had a problem with any of the staff. You will be treated like a person and they will take time to explain things and answer questions. They are great about caring for my service milestones and the times that other things pop up! When I have a service that takes a few hours, the shuttle is a great way for me to get a thing or two done while I wait. Otherwise the waiting room & restroom are nice enough, I do not mind waiting there. Complimentary beverages and a cell phone charging station are a couple of extras they offer. I recommend Don Ayres Honda Service for anyone with a Honda! They do service other vehicles (makes and models) as well. I am sure you would find the service to be what you expect it to be... great! More
by nancymtb
Other Employees Tagged: Kevin Cappelli , Troy Johnson
May 29, 2015
Purchase of Honda & Service Everyone is extremely organized, friendly and know the job they are doing for both their employer, Don Ayres Honda and the customer. Will always put Everyone is extremely organized, friendly and know the job they are doing for both their employer, Don Ayres Honda and the customer. Will always put my trust in this dealership. More
by laker
Other Employees Tagged: Jeremy Sullivan , Ed Feipel
May 19, 2015
Great Very courteous and helpful. I enjoy going to Don Ayres Honda they always go above and beyond the expectations. Thank-you very much for all the suppor Very courteous and helpful. I enjoy going to Don Ayres Honda they always go above and beyond the expectations. Thank-you very much for all the support. More
by george1126
Other Employees Tagged: Jesse Kindig
May 14, 2015
General experience The staff is always great, service is great. I would not expect a great experience than what I receive. This always been the way it is at this dealer The staff is always great, service is great. I would not expect a great experience than what I receive. This always been the way it is at this dealership. More
by rose2701
Other Employees Tagged: Charles Suter
May 04, 2015
Friendly, courteous, professional service every time Have been associated with this dealership for the last 3 years.................and have yet to had a bad experience of any kind. They have won my loya Have been associated with this dealership for the last 3 years.................and have yet to had a bad experience of any kind. They have won my loyalty and continued to maintain it! More
by hoosierland16
Other Employees Tagged: Rick Squires , Doug Waltz
April 23, 2015
Excellent Service Always provided quick and great services when it comes to handling my CRV. Willing to listen to my issues and provided experts and fair solutions. Tha Always provided quick and great services when it comes to handling my CRV. Willing to listen to my issues and provided experts and fair solutions. Thanks again. More
by Phommitron
Other Employees Tagged: Charles Suter
April 06, 2015
Service Good workmanship and services they explained all in detail what is need it robe done. No other comments why do you need to write so much bullet comme Good workmanship and services they explained all in detail what is need it robe done. No other comments why do you need to write so much bullet comment is all you need More
by Tecomanrun
April 02, 2015
very good Short wait. Service tech was very knowledgable. i always get excellent service at Don Ayres. I will continue to buy all my cars at Don Ayres. Short wait. Service tech was very knowledgable. i always get excellent service at Don Ayres. I will continue to buy all my cars at Don Ayres. More
by Larry Landmeier
