Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 21

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
324 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

324 Reviews

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324 Reviews of Doug Settle

March 28, 2015

Dealership Rating

Customer Care at its Finest My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for More

by RT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Jeremy Sullivan , Troy Johnson, Shane Sullivan

March 23, 2015

Dealership Rating

Personal Service and Fast Movers I wait less time at my dealer for an oil change than I have at other so called "fast change' locations and for a similar or lower price. They are alwa More

by Lu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Johnson, Doug Waltz

March 23, 2015

Dealership Rating

Service The service department is so easy to work with! I am able to set up a time on line and the service is quick. The waiting area is comfortable and ever More

by sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 22, 2015

Dealership Rating

Very Satisfied I appreciated the the oil change on my Honda Odyssey. The service was professional, the work very acceptable and it was available for pickup earlier More

by crsteiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 19, 2015

Dealership Rating

Great Experience We bought our first car from Don Ayers Honda last October. We have taken it in for two oil changes since the purchase. From sales to service, we have More

by bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Rose

March 02, 2015

Dealership Rating

I have always had good experience at the Honda dealer. When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the More

by dr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlo Borg, Kevin Cappelli, Jeremy Sullivan , Troy Johnson, Ben Rose, Dillon Steenport

February 18, 2015

Dealership Rating

1st service department experience It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and t More

by Sue Shilts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan

February 18, 2015

Dealership Rating

Outstanding service I always get my Civic serviced at Don Ayres. The service department is always efficient, and is helpful in recommending upcoming services. I recently More

by jhayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter , Ed Feipel, Ben Rose

February 12, 2015

Dealership Rating

Recent Airbag Replacement Service First Class Operation. Everyone at Don Ayers is courteous and very knowledgeable. From the guy who raises the door right on through the young ladies More

by chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hofmann, Troy Johnson

February 04, 2015

Dealership Rating

Best car dealer on the planet Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is More

by Blackragtp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli , Tom Vevia

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