It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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Write a Review324 Reviews of Doug Settle
March 28, 2015
Customer Care at its Finest My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for over 9 years and they make you feel like family! We have sent many family and friends to Don Ayres Honda for vehicle purchases over the years also. We highly recommend Ty Odle for sales! He will make sure you purchase the vehicle that works best for your family's needs and budget. Our service professionals are Doug Settle, Jeremy Sullivan and our favorite Troy Johnson. They care for our vehicles as if they were there own on every visit. They always update you on any service detail and make sure you leave with a clean vehicle. Overall Excellent Service on Every Visit because you become family! More
Other Employees Tagged: Rick Squires, Jeremy Sullivan , Troy Johnson, Shane Sullivan
March 23, 2015
Personal Service and Fast Movers I wait less time at my dealer for an oil change than I have at other so called "fast change' locations and for a similar or lower price. They are alwa I wait less time at my dealer for an oil change than I have at other so called "fast change' locations and for a similar or lower price. They are always quick to get me on my way and very courteous and smart. What mean by the later is that they take the time to figure out what helps me budget, minimize my time sitting around, and keep from spending more money at a later date. Very professional and a nice crew. More
Other Employees Tagged: Troy Johnson, Doug Waltz
March 23, 2015
Service The service department is so easy to work with! I am able to set up a time on line and the service is quick. The waiting area is comfortable and ever The service department is so easy to work with! I am able to set up a time on line and the service is quick. The waiting area is comfortable and everyone is very friendly. More
March 22, 2015
Very Satisfied I appreciated the the oil change on my Honda Odyssey. The service was professional, the work very acceptable and it was available for pickup earlier I appreciated the the oil change on my Honda Odyssey. The service was professional, the work very acceptable and it was available for pickup earlier than expected. Thanks Doug! More
March 19, 2015
Great Experience We bought our first car from Don Ayers Honda last October. We have taken it in for two oil changes since the purchase. From sales to service, we have We bought our first car from Don Ayers Honda last October. We have taken it in for two oil changes since the purchase. From sales to service, we have been extremely impressed with the professionalism of the staff and their focus on customer satisfaction. We have dealt with many dealerships and service departments over the last 23 years. Don Ayers Honda has proven itself to us that they are, in our view, head and shoulders above the rest in providing customer satisfaction and an exceptional overall experience whether you are buying or need service on an existing vehicle. More
Other Employees Tagged: Ben Rose
March 02, 2015
I have always had good experience at the Honda dealer. When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the Hondadealership More
Other Employees Tagged: Carlo Borg, Kevin Cappelli, Jeremy Sullivan , Troy Johnson, Ben Rose, Dillon Steenport
February 18, 2015
1st service department experience It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and t It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and the work was completed within the time frame given. Thank you! More
Other Employees Tagged: Jeremy Sullivan
February 18, 2015
Outstanding service I always get my Civic serviced at Don Ayres. The service department is always efficient, and is helpful in recommending upcoming services. I recently I always get my Civic serviced at Don Ayres. The service department is always efficient, and is helpful in recommending upcoming services. I recently had to replace wheel bearings and they did a great job. I truly appreciate the great service I get there. With their help, my car will last for years. More
Other Employees Tagged: Charles Suter , Ed Feipel, Ben Rose
February 12, 2015
Recent Airbag Replacement Service First Class Operation. Everyone at Don Ayers is courteous and very knowledgeable. From the guy who raises the door right on through the young ladies First Class Operation. Everyone at Don Ayers is courteous and very knowledgeable. From the guy who raises the door right on through the young ladies you pay for the service. Everyone is very pleasent and helpfull and obviously well trained in how to work with and support customers. Whomever is in charge of training they have done an excellent and very complete job to make sure that every employee knows and understands how important they are in the Customer Service equation. Nice to work with people who truly understand what great customer service and relations really means. Keep up the great work. I'd be happy to drine a brand new Accord, with Ayers logos and ads to help you increase your business even more. Thankss for listening. Chuck Kleinhenz More
Other Employees Tagged: John Hofmann, Troy Johnson
February 04, 2015
Best car dealer on the planet Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is friendly and knowledgeable about the product. I have purchased a number of vehicles over the years both new and used and have always been pleased. If you want the best vehicle and service in the business then go to Don Ayers! Mike Frazier Angola, Indiana More
Other Employees Tagged: Kevin Cappelli , Tom Vevia

