Doug Stahl | Page 5

Toyota of Scranton responded

Thank you for sharing your experience, LGELIK! We're delighted to hear that Doug Stahl provided you with super helpful assistance during the process of returning your leased 2021 Camry and leasing a 2024 RAV4. Customer satisfaction is our top priority, and it's fantastic to know that Doug made your transition smooth and seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience with us, Greasebaby! We're delighted to hear that you had a positive interaction with our team during your recent visit to Toyota of Scranton. Keeping you informed and addressing your questions is always our priority. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear WINSLOW.LUNA, Thank you for taking the time to share your experience with us! We're thrilled to hear that Marco and Doug provided you with exceptional service and made your car-buying experience enjoyable. Ensuring our customers' satisfaction and comfort is always our priority, and we're delighted to hear that they even kept your daughter entertained during the process. Congratulations on your new 2023 Rav4 Prime XSE! We're thrilled to hear that you love your new vehicle, and we're glad we could help you secure financing for it. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JJZAYDON, Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light. We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership. Thank you for your understanding and for giving us the opportunity to address your feedback. Warm regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

HOTELIER, Thank you for choosing Toyota of Scranton, and we appreciate your kind words about our staff! We're thrilled to hear that you had a very positive experience and felt welcomed and at ease during your visit. It means a lot to us that you drove past two other Toyota dealers to shop with us. Our team is dedicated to providing excellent customer service, and we're delighted that our efforts have made a positive impression on you. If there's anything specific that stood out to you during your visit or any suggestions you may have for us to further enhance our service, please feel free to share. We value your feedback and are grateful for the opportunity to serve you. Safe travels, and we look forward to assisting you in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MYADELFIO4, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you are pleased with Toyota of Scranton and that Doug Stahl provided you with such a professional and knowledgeable service. It's fantastic to know that he understood your needs and budget, working diligently to secure the best deal for you. We appreciate your loyalty to our dealership, having purchased 4 cars in the last two years, and it warms our hearts to hear that you love your new Hybrid Rav4. Also, thank you for choosing us for your vehicle service – we're delighted to consistently provide you with a great experience. If there's anything else we can do for you, please don't hesitate to reach out. Safe travels, and we look forward to serving you and your family again in the future! Best regards, Toyota of Scranton

Toyota of Scranton responded

MCCSONLINE, We hope this message finds you well. Thank you for taking the time to share your experience with us at Toyota of Scranton. We greatly appreciate your feedback, and we're thrilled to hear that your interaction with our sales and financial teams was positive. Our team takes great pride in providing a professional and accommodating experience to our valued customers. It's fantastic to know that you found our sales team to be professional and that our financial team was able to secure the best rates for you while allowing you to choose the maintenance options that suit your needs. We're also pleased to hear that the explanation of the vehicle operation and options was excellent. We understand that understanding your new vehicle is crucial, and we strive to ensure that our customers feel confident and informed about their purchases. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future. Thank you once again for choosing Toyota of Scranton. We appreciate your trust in us. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MZAWADA1378, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team professional and helpful during your visit to Toyota of Scranton. It's always our goal to assist our customers in finding their ideal car while staying within their budget, and we're delighted to know we could achieve that for you. Customer satisfaction is our top priority, and your feedback reaffirms the hard work and dedication of our staff. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We truly appreciate your trust in us, and we hope you enjoy every moment with your new car. Thanks again for choosing Toyota of Scranton. We look forward to serving you in the future! Best regards The Sales Team Toyota of Scranton