Doug Stahl | Page 4

Toyota of Scranton responded

Thomas D, experience with us and find our team accommodating and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

GOLDENS1022, Thank you for taking the time to complete a review of your recent experience with our dealership. You mention several team members and we will make certain to pass along your comments. We are delighted to know you enjoy coming to our dealership and working with our team. We look forward to a long time friendship. Take care, The Toyota of Scranton Team

Toyota of Scranton responded

RAFAELSEFERINO, Thank you for your wonderful review! We're thrilled to hear that you received quality customer service and that our team was a huge help. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear ofpd9381, Thank you for your wonderful review! We're thrilled to hear that your experience with Toyota, Andrew, and Doug made buying a new vehicle easy for you. Your satisfaction is our priority, and we're delighted to know that you'll be returning to us in the future. We appreciate your kind words and your trust in Toyota of Scranton. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear PUMA.RAISUNRISE, Thank you for sharing your positive experience with us at Toyota of Scranton! We're delighted to hear that our team made you feel comfortable and at ease during your vehicle purchase. Our goal is to create a welcoming and friendly environment for our customers, and we're glad to know that we achieved that with you. Your kind words and satisfaction mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing Toyota of Scranton. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear EHORENSKY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great visit to our dealership and that our team provided you with kind and courteous service. Ensuring top-notch service is always our priority, and we're glad to know that we hit the mark for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back to Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience, LGELIK! We're delighted to hear that Doug Stahl provided you with super helpful assistance during the process of returning your leased 2021 Camry and leasing a 2024 RAV4. Customer satisfaction is our top priority, and it's fantastic to know that Doug made your transition smooth and seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience with us, Greasebaby! We're delighted to hear that you had a positive interaction with our team during your recent visit to Toyota of Scranton. Keeping you informed and addressing your questions is always our priority. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team