Doug Stahl | Page 4

Toyota of Scranton responded

m_kodra, Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that Doug and Marko provided you with a quick and painless experience from start to finish. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Doug and Marko are dedicated members of our sales team, and they will be thrilled to hear about your positive feedback. They consistently strive to make the car-buying process smooth and enjoyable for our customers, and it's wonderful to know that they exceeded your expectations. We truly appreciate your loyalty and the fact that you consider yourself a customer for life. It means a lot to us that you trust us with your automotive needs, and we're committed to continuing to provide you with exceptional service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction and to assist you with anything you may need. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

PIKECOUNTYPAINT, Thank you for taking the time to leave us an excellent review! We greatly appreciate your feedback and recommendation of Scranton Toyota to your friends and family. We're thrilled to hear that your experience at our dealership was hassle-free and pressure-free. At Scranton Toyota, we strive to create a comfortable and relaxed environment for our customers, allowing them to make informed decisions at their own pace. Our team is dedicated to providing exceptional service and ensuring that our customers have a positive car-buying experience. We understand that purchasing a vehicle is an important decision, and we're honored that you chose us as your dealership of choice. Thank you once again for your kind words and for recommending Scranton Toyota. We look forward to serving you, your friends, and your family in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JKUHAR955, Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you. At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team. We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

EPICDYL117, Thank you for taking the time to share your experience with us. We're delighted to hear that our sales representative was great and easy to work with, and that you were able to get a good deal on the car you wanted. At our dealership, we strive to provide our customers with exceptional service and a hassle-free car buying experience. It's great to know that our team was able to deliver on that promise for you. If there is anything else we can assist you with, please don't hesitate to contact us. Thank you for choosing our dealership, and we hope you enjoy your new car. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

IRELAND5308, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you've been a loyal Toyota customer for over 20 years, and that you had a positive experience with us during your recent car purchase. Our team is dedicated to providing exceptional service to all of our customers, and we're delighted to hear that we were able to answer all of your questions and provide you with the support you needed throughout the buying process. We're also glad that you found our post-sale follow-up helpful. Thank you for your kind words, and we look forward to serving you for many more years to come. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

AAAMIKEC, Great to hear that you had an excellent experience with our dealership! We're thrilled that our team was able to provide you with exceptional service and communication throughout the purchasing process. It's always our goal to make sure that our customers feel well-informed and satisfied with their purchase, and we're glad that you had that experience with us. We'll be sure to pass along your kind words to Doug and Crazy Matt, who we're sure will appreciate the positive feedback. Thank you for taking the time to leave a review, and please don't hesitate to reach out if you have any further questions or concerns. We hope you're enjoying your new vehicle and that you'll consider us for your future automotive needs. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

gabv, Thank you for taking the time to offer your feedback on your recent sales experience at our dealership. We appreciate your loyalty and positive comments regarding our team and business. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

JCOLLURA1027, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

MOJOHOG, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton