Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 45

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

January 21, 2021

Dealership Rating
Employee Rating

Good and bad service And the price outrageous ! I do like only Tom and Sean from service department they give me remarkable service! ya $f$$$$$$$$$$$$$$$$$$@@@@@ More

by mmelenaxena04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

Jan 22, 2021

Toyota of Lancaster responded

Hi mmelenaxena04, Thank you for the feedback. We appreciate your willingness to communicate honestly. I have enjoyed speaking with you regarding your recent services and look forward to seeing you at your next scheduled appointment. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

January 11, 2021

Dealership Rating

I have been a customer at this dealer for about 20 years and I have always been treated like Family. The people that work here are the best. More

by CHUCK.FORREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Grabbit

January 08, 2021

Dealership Rating
Employee Rating

I have an amazing new service manager. He has helped me immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. More

by JSINGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2021

Toyota of Lancaster responded

Hi JSINGIN, We're sorry to hear you were unable to contact us over the phone. Being COVID compliant, we can be down people in every department on any given day. We do have a couple of other options for you. You may try to contact Doug directly at 661-952-2139, or you may try making an appointment directly on our website at toyotaoflancaster.com. Click on the "Service" button and then click "schedule service." Reception will follow-up with a confirmation call/email. If all that fails, please contact me directly for assistance. We appreciate your business and apologize for the problem you encountered. Best wishes for the new year. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 31, 2020

Dealership Rating
Employee Rating

Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 21, 2020

Dealership Rating
Employee Rating

They were able to replace the steering wheel airbag in our RAV4 in minimum time while we waited. The customer service representative was very helpful. Thank you More

by A1CHRIS514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 15, 2020

Dealership Rating
Employee Rating

Thank you to help me get the best deals for my car services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

December 13, 2020

Dealership Rating

It's a nice place. Clean and up to date. Friendly staff. Very helpful and knowledgeable. The only thing I don't like is that the shuttles aren't working and they won't help out with uber/lyft like they use More

by IMMER1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios , Michael Santamaria

Dec 14, 2020

Toyota of Lancaster responded

Hi IMMER1983, Unfortunately, due to the local health orders regarding COVID-19, we are temporarily not able to utilize our service shuttles. We are also experiencing intermittent issues with Lyft's services. We are trying our best to work with each customer's needs even as we comply with the state and local health regulations. Thank you for your feedback. Be Well Toyota of Lancaster

December 05, 2020

Dealership Rating
Employee Rating

Definitely received a five star experience. Doug was Amazing !!! Excellent Customer Service, Fast Assistance, and extremely helpful information provided. Your company needs to promote him. More

by PHAROAH.BACON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 23, 2020

Dealership Rating
Employee Rating

Doug was tremendous, he was caring and professional, he concentrated on my concerns and issues, he communicated with me while my vehicle was being serviced More

by POWEREDBYDORSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Kiara Santos, Melissa Larios , Michael Santamaria, Stephanie Santiago, Chanin Yescas

November 12, 2020

Dealership Rating
Employee Rating

ME GUSTO EL SERVICIO Y QUE ME HAYAN ATENDIDO SIN CITA LA PERSONA QUE ME ATENDIO ME EXPLICO TODO TAMBIEN EL CASHIER FUERON AMABLES CONMIGO More

by ROK2CARLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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