Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 45

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.8
462 Reviews
4.8

462 Reviews

Write a Review

462 Reviews of Douglas Velasco

February 04, 2021

Dealership Rating
Employee Rating

I’ve been taking my car for almost 3 years and they are always nice and friendly. Clear on what they are going to do and explain what I don’t understand about the car parts. More

by Rosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos , Michael Santamaria, Stephanie Santiago

January 28, 2021

Dealership Rating
Employee Rating

It always a pleasure to go to Toyota they have a great staff . It’s a family friendly place my daughters love to go there as well . I have never had a problem with them they always help and they have a gr More

by BRIANDA.GALLARDO90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

January 25, 2021

Dealership Rating
Employee Rating

Great device as always. Friendly and helpful staff. It is always a pleasure to bring my vehicle for service. Thank you. See you next time. More

by MRBYRONDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

January 21, 2021

Dealership Rating
Employee Rating

Good and bad service And the price outrageous ! I do like only Tom and Sean from service department they give me remarkable service! ya $f$$$$$$$$$$$$$$$$$$@@@@@ More

by mmelenaxena04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

Jan 22, 2021

Toyota of Lancaster responded

Hi mmelenaxena04, Thank you for the feedback. We appreciate your willingness to communicate honestly. I have enjoyed speaking with you regarding your recent services and look forward to seeing you at your next scheduled appointment. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

January 11, 2021

Dealership Rating

I have been a customer at this dealer for about 20 years and I have always been treated like Family. The people that work here are the best. More

by CHUCK.FORREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Grabbit

January 08, 2021

Dealership Rating
Employee Rating

I have an amazing new service manager. He has helped me immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. More

by JSINGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 31, 2020

Dealership Rating
Employee Rating

Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 21, 2020

Dealership Rating
Employee Rating

They were able to replace the steering wheel airbag in our RAV4 in minimum time while we waited. The customer service representative was very helpful. Thank you More

by A1CHRIS514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 15, 2020

Dealership Rating
Employee Rating

Thank you to help me get the best deals for my car services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

December 13, 2020

Dealership Rating

It's a nice place. Clean and up to date. Friendly staff. Very helpful and knowledgeable. The only thing I don't like is that the shuttles aren't working and they won't help out with uber/lyft like they use More

by IMMER1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios , Michael Santamaria

Dec 14, 2020

Toyota of Lancaster responded

Hi IMMER1983, Unfortunately, due to the local health orders regarding COVID-19, we are temporarily not able to utilize our service shuttles. We are also experiencing intermittent issues with Lyft's services. We are trying our best to work with each customer's needs even as we comply with the state and local health regulations. Thank you for your feedback. Be Well Toyota of Lancaster

Dealership Inventory (177 Vehicles)

new 2026 Toyota Tacoma car, priced at $44,258
2026 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Rear-wheel Drive
used 2023 Ford F-150 car, priced at $30,988
2023 Ford F-150
used
Oxford White exterior
Automatic
Four-wheel Drive
used 2024 Subaru Crosstrek car, priced at $24,998
2024 Subaru Crosstrek
used
Crystal Black Silica exterior
Automatic
All-wheel Drive
used 2025 Toyota Corolla Cross car, priced at $25,776
2025 Toyota Corolla Cross
used
Jet Black exterior
Automatic
Front-wheel Drive
used 2023 Toyota Sienna car, priced at $38,988
2023 Toyota Sienna
used
Cypress exterior
Automatic
Front-wheel Drive
used 2023 Toyota Highlander car, priced at $35,834
2023 Toyota Highlander
used
White exterior
Automatic
All-wheel Drive