Douglas Velasco | Page 44

Helpful and convenient. Clean facility. Although, they should have better traffic/methods of checking in people with appointment especially during the drive up when they open. Lines were crazy. should have better traffic/methods of checking in people with appointment especially during the drive up when they open. Lines were crazy. More

by NETNETPANDA102 Verified Customer Verified Customer

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Good service and friendly I recommend this place for your Toyota Toyota More

by CARLOSVILLANUEVA69 Verified Customer Verified Customer

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Good customer service. You do not have to wait too long for your vehicle after the maintenance service has been done. Clean waiting area. for your vehicle after the maintenance service has been done. Clean waiting area. More

by Milmar Verified Customer Verified Customer

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I love coming to Lancaster Toyota everyone is friendly and great service it’s quick and thorough every time, that’s why I bring my car here and great service it’s quick and thorough every time, that’s why I bring my car here More

by LISASANCHEZ3646 Verified Customer Verified Customer

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Always have a great experience here. The advisors are all awesome and the managers are very helpful. This is our family dealership and we feel part of the family. awesome and the managers are very helpful. This is our family dealership and we feel part of the family. More

by TREEC67 Verified Customer Verified Customer

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2020 Toyota Camry : Since taking this car of the lot It has been none stop issues unfortunately. Every time If taken it in for service my breaks have always been an issue this matter has been brought to ma has been none stop issues unfortunately. Every time If taken it in for service my breaks have always been an issue this matter has been brought to many leads / supervisors/ and even the GM of Toyota and my breaks still haven’t been fixed . It’s been 8 months going unresolved unfortunately I now have to result to an attorney for lemon law . More

by OROSCORUBY02 Verified Customer Verified Customer

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Doug Velasco is outstanding. Our 2009 Matrix had a troublesome engine rattle/vibration when idling in gear. This engine rattle remained unresolved despite our asking about it during our service visit troublesome engine rattle/vibration when idling in gear. This engine rattle remained unresolved despite our asking about it during our service visits for the last three years. We mentioned this engine rattle to Doug during his first service review of our Matrix in January, and he identified the source as worn, brittle engine mounts. After replacing all four engine mounts, our Matrix drives like a brand new car. I commend Doug for taking the time and effort to solve a problem that had bothered us for over three years. More

by Zark Verified Customer Verified Customer

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Have been a consistent customer in both sales and service for many years. This dealer rocks! I love to see the familiar faces when I come in and the customer service is always topnotch! for many years. This dealer rocks! I love to see the familiar faces when I come in and the customer service is always topnotch! More

by TREEC67 Verified Customer Verified Customer

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I like the service . Thanks to Tom for always keep me updated whenever I emailed him about my periodic car service. I have a friend there his name is July updated whenever I emailed him about my periodic car service. I have a friend there his name is July More

by felicisimo sta ana Verified Customer Verified Customer

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I received an excellent service. The waiting time was long, but I understand the actual conditions the most important is quality in the treat for customers. long, but I understand the actual conditions the most important is quality in the treat for customers. More

by CLAUCOLVILLE1607 Verified Customer Verified Customer

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