Douglas Wells | Page 21

My Best Car Buying Experience Ever Vince was an absolute pleasure to work with. He was very warm and generous with his time. I had an idea of what I wanted, but I hadn’t made up my mind Vince was an absolute pleasure to work with. He was very warm and generous with his time. I had an idea of what I wanted, but I hadn’t made up my mind. Vince walked me around the showroom and showed me the various models available until I landed on the E300. He explained the various package options to me and allowed me to make up my own mind. He was very professional and patient the entire time. When it came to pricing, Vince was quite fair and worked to get me the best deal possible. Once the price was settled Vince walked me through the process and let me know what to expect going forward. Vince kept in communication throughout the next week until was I able to return to pick up the car. After Vince sorted out my insurance for me He and his colleagues took the time to explain how everything worked in the car and gave me a few helpful tips to ensure I have the best experience with the car. It was a very easy and smooth process from start to finish. I definitely recommend Vince to anyone looking to purchase a Mercedes! More

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Outstanding Car Purchasing Experience This was my first time purchasing a car at Ray Catena and it will definitely not be my last time. As a young woman, there is always the fear that a ca This was my first time purchasing a car at Ray Catena and it will definitely not be my last time. As a young woman, there is always the fear that a car salesman will manipulate the numbers and not give you the best deal possible but this was not the case with working with Christian or his leadership team. I am a traveling consultant and not the most accessible person during the week but Christian was able to be flexible with his time to accommodate my availability with after hour calls/emails, when necessary. He was also extremely paitent with me as I was adamant about what I wanted to pay and features that were considered “must haves”; and then introducing a last minute exterior preference change after seeing the iridium silver on the highway a few days before we tried to connect on a deal. Not only was Christian transparent with the breakdown of the numbers but he worked feverishly with his team Ed Vechionne and GM Doug Wells to get the best deal possible for me. Ray Catena is most definitely running a customer service driven establishment because the entire team from the receptionist to the sales force to the GM made me feel so welcomed from the first time I entered the building. Also, I was most impressed with the follow up email received from Christian in which he thanked me for the service and reassured me that he will be available for any additional questions. Thank you Ray Catena Team! - Nadia M. More

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Very Happy Customer Vince made the process of buying a Certified Pre-Owned ML350 a very pleasant experience. He was courteous and professional - never rushed us. Vince Vince made the process of buying a Certified Pre-Owned ML350 a very pleasant experience. He was courteous and professional - never rushed us. Vince deserves the highest rating. I would recommend him and Ray Catena to all my friends and family. More

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Best Experience purchasing a car After usually dreading purchasing a new vehicle, I finally found a dealership and salesman that I could highly recommend to all my friends. Christian After usually dreading purchasing a new vehicle, I finally found a dealership and salesman that I could highly recommend to all my friends. Christian was friendly and honest about what the process would entail and he was spot on. Especially the part that I would only have to deal with him and not the usual 3 or 4 people like other dealerships. I was well informed every step of the way from features to handling and will definitely be back in a few years for a newer model. More

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Exceptional customer service Clinton was always concerned about our needs and how to exceed our expectations. He was there every step of the way and was always available from our Clinton was always concerned about our needs and how to exceed our expectations. He was there every step of the way and was always available from our first conversation through to delivery and beyond. This the best experience we had had in any car purchase. More

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New car Was a pleasure working with Doug and Chuck!!! They are on another level interns of coustmer service, truly was a pleasure. Great guys and great deale Was a pleasure working with Doug and Chuck!!! They are on another level interns of coustmer service, truly was a pleasure. Great guys and great dealership. Ty More

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Terrific Experience Tom Cola handled my experience in purchasing a new car. He went above and beyond in making sure that my experience was a pleasant one. He still check Tom Cola handled my experience in purchasing a new car. He went above and beyond in making sure that my experience was a pleasant one. He still checks in to make sure that I am satisfied with the car and personally assured me he would handle anything that came up. This was my most positive experience in purchasing an automobile and I will definitely be back when the lease is up. Overall an excellent experience all around. If you’re in the market for a new car Tom is your guy More

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