Car dropped off by tow, never got any return calls when
checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!!
checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!! Very poor service, told everyone. Hope to never have to return.
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by Krysgord73
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Apr 02, 2026 -
Ken Ganley Ford Parma responded
Our goal is to make sure everyone who visits the dealership has a top-notch experience. Our records show that your vehicle was dropped off at our dealership after hours on Thursday with no appointment. Dylan contacted you on Friday & you authorized the needed repair to fix what Take 5 damaged and your vehicle was ready on Monday. We apologize if we didn't meet your expectations, but we feel that we got it fixed as quickly as we possibly could. Thanks!
I found my experience to have been very good.
The waiting time wise was what they said it would be. All around I was very pleased.
The waiting time wise was what they said it would be. All around I was very pleased.
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by LIGHTHOUSEDME
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Apr 01, 2026 -
Ken Ganley Ford Parma responded
It’s wonderful to hear your Bronco Sport service went smoothly and that the wait time matched our estimate. We’re pleased to know you were satisfied with your experience. We look forward to serving you again.
I take both of my Ford Edge vehicles for service at Ken
Ganley Ford Parma. I drop my car off the day before and they do their "magic" checking out the car from top to bottom. I have extended warranties o
Ganley Ford Parma. I drop my car off the day before and they do their "magic" checking out the car from top to bottom. I have extended warranties on both of my cars. I believe the extended warranties and the maintenance service checks and oil change keep my cars running in tip top shape.
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by Earl McCarty
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Ken Ganley Ford Parma responded
We’re glad our comprehensive inspections and oil changes on your Ford Edges are keeping them in excellent shape. It’s great to hear your extended warranties are giving you confidence in their performance. Thank you for trusting us with your service needs and allowing us to help maintain your vehicles.
Was very comfortable with liberty, went to Brunswick and
won’t go back! Talked to valley view not impressed! Very rude! 1st experience with you and Dylan was awesome!
won’t go back! Talked to valley view not impressed! Very rude! 1st experience with you and Dylan was awesome!
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by Kathybrasty
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Ken Ganley Ford Parma responded
Hello, thank you for the positive feedback! We take pride in providing excellent customer service and ensuring that all your questions are answered. We are happy to hear you had such a great experience with Dylan! We appreciate your business and look forward to serving you again soon.
Professional Satisfied with the service staff was
friendly and knowledgeable Would come again for service
friendly and knowledgeable Would come again for service
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by fgemelas
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 28, 2026 -
Ken Ganley Ford Parma responded
Thank you for your kind feedback. We’re glad the service team made you feel comfortable and informed during your Ford Escape visit. Dylan will share your comments with our staff, and we look forward to your next service appointment.
My service needs were not met at all.
I advised them that the left rear cross traffic alarm is not working and that this was the third time it was in for the same problem. I was told it c
I advised them that the left rear cross traffic alarm is not working and that this was the third time it was in for the same problem. I was told it checks ok so there is nothing more to do. Horrible customer service. They also were supposed to re coat my car with the original ceramic coating I bought when I ordered the car. They told me it was fine but they never washed my car because the same bird droppings that were in my door post were still there when I picked it up. How do you ceramic coating a car and not wash it? Again horrible customer service and a terrible way to treat a more than 40 year Ford customer and military veteran.
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by UKKETZEL
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 30, 2026 -
Ken Ganley Ford Parma responded
Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Mar 30, 2026 -
Ken Ganley Ford Parma responded
Hi Kenneth, we take all of our customers feedback very seriously and we've looked into this for you. We have video of your Ford Maverick getting the ceramic treatment and going through our car wash. We can provide you with still images and the video if you wish. We are also happy to wash it for you again if you feel that it didn't get it clean enough. You can contact us at ganleyfordhelp@ganleyauto.com
Quick easy experience.
Like they know and service EV's. Will be back! Quick easy experience. Like they know and service Ford EV's. And know what they are doing. Will be bac
Like they know and service EV's. Will be back! Quick easy experience. Like they know and service Ford EV's. And know what they are doing. Will be back!
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by Chad_Cook
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 27, 2026 -
Ken Ganley Ford Parma responded
We appreciate you bringing your Mustang Mach-E in for service. Dylan and our team are glad the visit was efficient and that our EV expertise met your needs. We look forward to helping again.
Got me in and out quickly Very friendly Answered my
concerns on a recent recall on my bronco
concerns on a recent recall on my bronco
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by anydza
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 27, 2026 -
Ken Ganley Ford Parma responded
It’s great to hear Dylan and our service team provided a quick, friendly visit while addressing your Ford Bronco recall. Thank you for bringing your Bronco to us. We look forward to helping you again.
Dylan always takes good care of me every single time I
come in for service. I would definitely recommend the dealer and him to everyone
come in for service. I would definitely recommend the dealer and him to everyone
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by MV7909
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 27, 2026 -
Ken Ganley Ford Parma responded
Thank you for the 5-star rating and for trusting Dylan with your Ford Escape service every time. We appreciate your recommendation and look forward to assisting you again.
Direct helpful quick No It was a good easy helpful
experience and I will tell everyone that goes to Autonation Ford Westlake to come here.
experience and I will tell everyone that goes to Autonation Ford Westlake to come here.
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by Kkluding93
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Mar 24, 2026 -
Ken Ganley Ford Parma responded
Thank you for your 5-star rating. We’re glad the service on your Ford Escape was direct, helpful, and quick. We appreciate you recommending us to others.
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