Pleasant, worked hard to make a deal and locate the
vehicle the customer wanted ~ Kept the client in the loop about what was happening with all aspects of vehicle purchase.
vehicle the customer wanted ~ Kept the client in the loop about what was happening with all aspects of vehicle purchase.
More
by FLUPPY57
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 22, 2026 -
Ken Ganley Ford Parma responded
Knowing you felt kept in the loop about every detail of your service means a lot to our service team. Dylan is pleased he could keep you informed throughout and provide a pleasant experience. Thank you for the five-star rating; we look forward to serving you again.
Everything went smooth and fast service The waiting are
is very nice I'LL be back!
is very nice I'LL be back!
More
by dendalt1005
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 21, 2026 -
Ken Ganley Ford Parma responded
We’re glad the service on your Ford Focus was swift and that our waiting area felt welcoming. Your compliments and five-star rating mean a lot to our service team, and we look forward to helping you again.
Had an excellent experience with the service department.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
More
by jrwrench
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
Ken Ganley Ford Parma responded
Your praise for Matt, Jeremy, and our technician reflects the dedication we bring to every service visit. We’re glad they provided top-notch care for your Ford Transit-250, and we appreciate your recommendation.
Very understanding and explained everything well.
All work was completed within a reasonable amount of time and everything is working well.
All work was completed within a reasonable amount of time and everything is working well.
More
by DEB33LEE
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 12, 2026 -
Ken Ganley Ford Parma responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.
Absolutely great as usual.
Fast and efficient.Advise of future needs of the vehicle. No pressure to get it done before it needs to be done.
Fast and efficient.Advise of future needs of the vehicle. No pressure to get it done before it needs to be done.
More
by Bobscheatzle
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 07, 2026 -
Ken Ganley Ford Parma responded
As always, your continued trust in our service department is truly appreciated. We’re pleased we could deliver prompt, thorough service on your Ford Escape and give clear guidance on future maintenance without any pressure.
Great job.
I called for a pick up arrangement, thinking my appointment was that day, when it was actually the following week. The staff worked around my schedul
I called for a pick up arrangement, thinking my appointment was that day, when it was actually the following week. The staff worked around my scheduling and go the car picked up that day, and still returned in time. Most importantly, everyone was kind, always had a smile on their face, and genuinely cared about the service they were providing. Bravo!
More
by Giongonzalez
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 06, 2026 -
Ken Ganley Ford Parma responded
Your feedback about our service department arranging that last-minute pickup and returning your Ford F-150 on time highlights how we strive to adapt to each customer’s needs. Knowing that our team’s kindness and genuine care left a positive impression is truly rewarding.
Since I've purchased my car with in the first few days
nothing but problems. Continue to have problems. Nothing is changing. Car still running terrible. Oil in spark plugs still check engine light still o
nothing but problems. Continue to have problems. Nothing is changing. Car still running terrible. Oil in spark plugs still check engine light still on. Can't get my sticker. They had my car over two months recently may 2026 to July 2026 I'm missing a bolt on top my engine they gave me my car back with barely any antifreeze in it car won't pass echeck. I will never recommend this dealership to any one. This was a terrible decision buying a car from here.
More
by Zlssms10
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Aug 05, 2026 -
Ken Ganley Ford Parma responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.
Aug 06, 2026 -
Ken Ganley Ford Parma responded
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Very courteous and professional.
Kept me updated on my vehicle service and answered all my questions. Thanks everyone involved
Kept me updated on my vehicle service and answered all my questions. Thanks everyone involved
More
by JALPINE
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Jul 31, 2026 -
Ken Ganley Ford Parma responded
It’s great to hear our team was courteous and professional during your Ford service. We’re glad we could keep you updated and address all your questions. Dylan and the team appreciate your feedback.
Working with George in service and Austin in sales is
always pleasant, pain-free and easy. I recommend any chance I get.
always pleasant, pain-free and easy. I recommend any chance I get.
More
by MPray
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Ken Ganley Ford Parma responded
Seeing your feedback is a pleasure. George in service and Austin in sales will be happy to hear your visit went smoothly. Thank you for recommending us and trusting your Ford to our team.
George is a good salesman who works hard to find the
appropriate vehicle for the consumers’s need. The dealership and shop are well maintained and general staff are friendly and helpful.
appropriate vehicle for the consumers’s need. The dealership and shop are well maintained and general staff are friendly and helpful.
More
by Llg
Jul 30, 2026 -
Ken Ganley Ford Parma responded
We appreciate you pointing out George’s dedication and our well maintained facility and welcoming team. We hope you’re enjoying your new Ford, and we look forward to helping you again.