Dealership Experience
20 yrs
Industry Experience
20 yrs
Languages Spoken
Spanish
571 Reviews
Write a Review571 Reviews of Eddie Garcia
March 28, 2024
Ryan always takes care of all of our needs. We have three vehicles, all purchased at AUTOHAUS and he helps keep up with the scheduled maintenance on all 3. He’s very helpful and always very kin We have three vehicles, all purchased at AUTOHAUS and he helps keep up with the scheduled maintenance on all 3. He’s very helpful and always very kind. We appreciate his help and are grateful he is our service advisor. More
Other Employees Tagged: Ken Dunaway, Cindi Link, Ryan Mulhern , Emily Franco, Wellington & Kerri - everyone is so helpful and kind.
March 26, 2024
Nice people good service I will be back too busy something new in the future something new in the future More
Other Employees Tagged: Tom Lood, Cindi Link, Ryan Mulhern, John Morsy, Alejandro Sanchez, Jorge Gomez, Nedim Omeragic, Angelika Dziekan , Anthony Slaski
March 22, 2024
The people and quality of service were excellent as was the loaner. However, costs just seem to be getting to the point where I am thinking pf going elsewhere in the future. the loaner. However, costs just seem to be getting to the point where I am thinking pf going elsewhere in the future. More
March 13, 2024
we ask to fix mirror of our car and they told us it will be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. seems like they dont care out inspection or car before they call us to pick up plus 2600 is lot of money to fix one mirror and this kind of inconvenience. More
March 12, 2024
I was greeted by Nick M. (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a g (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a good deal (5 stars). Pre-delivery prep etc. (4.5 stars). Service advisor Eddie G. very patient and accommodating (5 star). Technicians treat your vehicle as if it's theirs and it comes back cleaner than when dropped off (5 stars). The loaner vehicle process is very intimidating and overwhelming with the whole video walk-around process (3.5 stars). Car wash when open the porters do an amazing full service wash job (5 stars). Yes I would recommend Autohaus to a friend on their next Benz purchase. Down side. Lots of "Autohaus on Edens needs your feedback" surveys sent out (sales not service), 9 in 5 months (2.5 stars). THIS carries the most weight and the SADDEST part with me spending close to 6 figures. We HAVEN'T received a single "thank you for your purchase" (0 stars). In someone's free time putting together a hand signed generic letter shoved into an Autohaus envelope with a stamp or even an impersonal cold email but NOTHING. It makes the customer feel appreciated. This is why my overall final star rating would be 3.75 but it wouldn't stop me from purchasing again from Autohaus. More
Other Employees Tagged: Nick M. (sales) 5 star, Nick G. (sales manager) 5 star
February 22, 2024
Great experience. I didn't wait when I got there and Eddie got me in and out fast. Eddie kept me updated throughout the process and notified me when the car was read I didn't wait when I got there and Eddie got me in and out fast. Eddie kept me updated throughout the process and notified me when the car was ready. When I came to pickup, my vehicle was ready and perfectly clean with extra attention to the brake calipers as I requested! More