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Eddie Garcia
677 Reviews
Dealership Experience
22 yrs
Industry Experience
22 yrs
Languages Spoken
Spanish
677 Reviews
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677 Reviews of Eddie Garcia
Verified Customer
March 28, 2022
My initial estimate was for almost $10K. We were in no way going to put that kind of money into the car. We declined some of the service and Autohaus comped us on one of the others. A few We were in no way going to put that kind of money into the car. We declined some of the service and Autohaus comped us on one of the others. A few of the items we paid for. Got a beautiful '22 loaner for the duration so I really didn't care how long they had my car. My service writer ended up being on vacation that week so my car appeared to be forgotten about. It took 9 days, but I think if I hadn't had shown up no one would have realized it. Sometimes there would be no communication for days on end. They wouldn't call. They would e-mail. Again, I was fine in a brand new car. The lack of communication is just a bit unusual. More
by MELINDA5
Other Employees Tagged: Tom Lood
March 26, 2022
I had a pretty bad experience. I went in to get my windshield wipers diagnosed. With the new SAM installed, about a dozen rear lights stopped working. No problem, I figure I can ju I went in to get my windshield wipers diagnosed. With the new SAM installed, about a dozen rear lights stopped working. No problem, I figure I can just return and they'll take care of it. On the visit, they diagnosed the light issue and stated that I need new light bulbs and that there was some repair kit was designed by MB for known corrosion issues. After going home, I checked the light bulbs with a multimeter and the wiring to see if there was voltage. THERE WAS NO VOLTAGE ON THE LINES and NONE OF THE BULBS WERE BURNED. Going back, they blamed everything but themselves: it's an old car, there was dried windshield washing fluid they saw, the fact that the other lights weren't replaced caused this, etc. I insisted their original diagnosis was wrong and only then did they look at it a second time. After determining that the new rear SAM that was just replaced with the original windshield wiper diagnosis, they said: "It looks like we were both right". They didn't even apologize. People make mistakes, it's how they handle mistakes what differentiates businesses. More
by m
March 18, 2022
The service staff is very professional. If I still had my company I will try to steal as many of those people as I could If I still had my company I will try to steal as many of those people as I could More
by BRIANFLOW1249
Other Employees Tagged: Ken Dunaway, Cindi Link
March 15, 2022
We recently began our relationship with Autohaus on Edens in the summer of 2021 and we have been impressed with their attention to detail each and every time that both the service and parts department teams in the summer of 2021 and we have been impressed with their attention to detail each and every time that both the service and parts department teams have assisted us. Keep up the good work! More
by jr32
Other Employees Tagged: Mark Tames, Tom Lood, Ken Dunaway, Cindi Link, Ryan Mulhern , Danna Almodovar, Gary Gross, Nino Mohammad, Scott Rosengarden
March 14, 2022
I always get get service. Never have to wait long for an appointment, they get me in right away and are upfront and honest about what else may be needed. Never have to wait long for an appointment, they get me in right away and are upfront and honest about what else may be needed. More
by sskreiter
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