Eddie Garcia
Eddie Garcia at Autohaus on Edens

Eddie Garcia | Page 59

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
679 Reviews

Dealership Experience

22 yrs, 1 mo

Industry Experience

22 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.9

679 Reviews

Write a Review

679 Reviews of Eddie Garcia

September 17, 2019

Dealership Rating
Employee Rating

Ok-not as good as last time Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not availabl More

by MLISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019

Autohaus on Edens responded

Hello, We are sorry to hear that your expectations were not met. Please accept our sincere apologies and know that we will make every concerted effort to ensure that in the future we set proper expectations for service time. Thank you for your business we can do better and we will.

September 17, 2019

Dealership Rating

Tires disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave More

by JIM@GORHAMINCORPORATED.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019

Autohaus on Edens responded

Hi Jim, Sorry to hear of your tire troubles. Please feel free to call into our management team so we may address your tire issue. We look forward to hearing from you! 12 tires is extreme and we would like to work with you on your future needs.

September 17, 2019

Dealership Rating
Employee Rating

Great Always great It is pricey but very reliable Eddie Garcia was terrific Everyone very friendly and helpful The rental/ loaner was very nice More

by HPJAN1755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 14, 2019

Dealership Rating
Employee Rating

service As always, the staff and the whole service was great, my service advisor Eddie As well as my mechanic Adam deserve high five. I know I can always coun More

by JZEMELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Szczupak

September 11, 2019

Dealership Rating
Employee Rating

Grade Eddie Garcia was great! Great service and follow up.. the whole service department is very attentive and professional. I would defiantly recommen More

by LADYBOCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Cindi Link

Sep 17, 2019

Autohaus on Edens responded

We agree Eddie is is great! Thank you for the kind words. We appreciate your patronage!

August 21, 2019

Dealership Rating
Employee Rating

Superb service Service was as regularly scheduled. Eddie is the utmost professional. I have the greatest confidence in him and his advice about what my aging Merce More

by ERVG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

Sep 17, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Eddie continues to take great care of you. We appreciate your patronage!

August 14, 2019

Dealership Rating
Employee Rating

Very efficient I loved having the Lyft service door to door after the drop off and when my car was ready. As always the set to the car was great and it came back cl More

by BEH60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway , Peter Benyamin

Aug 27, 2019

Autohaus on Edens responded

Thank you for your review. Please let us know what we can do to make it 5! We appreciate your business.

July 24, 2019

Dealership Rating
Employee Rating

Great service Great assistance of Eddie Garcia. As always, for the past 10 years, never disappointing, always going the extra mile! I would recommend Eddie to anyon More

by G65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Eddie Garcia continues to take great care of you. We appreciate your patronage!

July 23, 2019

Dealership Rating
Employee Rating

Autohaus is the best Mercedes-Benz dealer in the area. Eddie Garcia is by far, the best of the best. He’s courteous and attentive. The sales staff- Kevin James and Rick Patel - are great to work with. More

by PSURSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin James, Rick Patel

Aug 06, 2019

Autohaus on Edens responded

Thank you for taking the time to provide your feedback! We are happy to hear that Eddie Garcia, Kevin James and Rick Patel were considerate of your time. We thank you for your patronage!

July 18, 2019

Dealership Rating
Employee Rating

Another Month at my favorite Mercedes Dealer Third times a charm ? Third times a charm? Hmm , three times, I guess that the way the customer is treated is very important to me. Autohaus really More

by SEFRONT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ala

Aug 01, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear your experience was exceptional! We appreciate your business and look forward to seeing you again soon!

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