Eddie Garcia
Eddie Garcia at Autohaus on Edens

Eddie Garcia | Page 62

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
679 Reviews

Dealership Experience

22 yrs, 1 mo

Industry Experience

22 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.9

679 Reviews

Write a Review

679 Reviews of Eddie Garcia

March 11, 2019

Dealership Rating
Employee Rating

A service: friendly, professional, prompt My service at Autohaus through my service representative, Eddie Garcia was prompt, professional and competent. The car is driving smoothly. Eddie resp More

by satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Eddie Garcia continues to take great care of you. We appreciate your patronage!

March 11, 2019

Dealership Rating
Employee Rating

Scheduled service Eddie has always been very helpful. He continually provides timely updates and I never get the sense he is trying to "sell" me services. He is able More

by ROB.SCHULDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2019

Autohaus on Edens responded

Hi Rob, Thank you for the 5-Star review. We are glad to hear your experience with Eddie Garcia was exceptional! We appreciate your business and look forward to seeing you again soon!

March 09, 2019

Dealership Rating
Employee Rating

Too long a wait Took 2 hours to just get an answer if my speaker trim piece could be fixed with or without warranty. My car is still under cpo warranty btw. My local More

by RAYBAPPADITYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 02, 2019

Autohaus on Edens responded

Hi Bappaditya, Thank you for taking the time to share your concerns. We looked into the matter and it appears that the total service time was 1 hour and 14 minutes. We apologize if this amount of time was unreasonable for you but in actuality is quite logical considering that we performed a complimentary multi-point inspection, reattached a trunk lid letter, and analyzed the speaker trim piece situation. We understand that you have a CPO warranty. However this type of warranty will not typically cover a speaker trim piece. We think it is great that your local mechanic helped you out. But of course they are going to position themselves to be the hero in this situation. Which is easy to do when any party is reacting to something that has already happened. We are sorry for your disappointment with the quality of the speaker trim. If you need any assistance in the future we will be happy to help.

February 28, 2019

Dealership Rating
Employee Rating

this is the best dealership Eddie and his team were very helpful in getting my E550 fixed.They always get is done fast and perfect on the very first shot. More

by GLENN.AGREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2019

Autohaus on Edens responded

Hi Glenn, Thank you for the 5-Star review. We are glad to hear that Eddie and his team continue to take great care of you. We appreciate your patronage!

February 21, 2019

Dealership Rating
Employee Rating

Great Service Every Time! This is the best service department and I wouldn't consider bringing my car anywhere else. Eddie and the team are friendly and professional. It is the More

by Magda H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Julie Michel

Feb 26, 2019

Autohaus on Edens responded

Hi Magda, Thank you for the 5-Star review. We are glad to hear that Julie, Cindi, and Eddie took great care of you. We appreciate your business!

February 20, 2019

Dealership Rating
Employee Rating

Excellent service Eddie Garcia provides great service when I bring my vehicle in for maintenance. He is the main reason I stay at Autohaus for service on my Mercedes. More

by BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Autohaus on Edens responded

Hi Bob, Thank you for the 5-Star review. We are glad to hear that Eddie took great care of you. We appreciate your business!

February 15, 2019

Dealership Rating
Employee Rating

Beyond expectations Eddie has always gone out of his way to service our family’s cars . Explanation of car issues , loaner, costs and finish service when promised. More

by drsbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Autohaus on Edens responded

Thank you very much for the great review! We appreciate your feedback and business!

February 14, 2019

Dealership Rating
Employee Rating

Excellent service Eddie Garcia is always upbeat, smiling and professional. I am in/out of the service center quickly and he keeps me informed about the status of my ve More

by Ann Ziolkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Michel

Feb 26, 2019

Autohaus on Edens responded

Hi Ann, Thank you for taking the time to share your experience! We appreciate your feedback and patronage!

February 11, 2019

Dealership Rating
Employee Rating

The Best dealership around Everyone at Autohaus is very helpful and care about their clients.They treat everyone like it was there own parents.I would never have any other deale More

by GLENN.AGREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Julie Michel

Feb 12, 2019

Autohaus on Edens responded

Hi Glenn, Thank you for your 5-Star review. We are happy to see that Eddie, Cindi, and Julie took great care of you! Thank you for your business!

February 08, 2019

Dealership Rating
Employee Rating

Autohaus Service Rocks! I’ve been an Autohaus customer for years. After a few years of subpar service they have come roaring back. Great service. Great communication. Helpful More

by MRAFAYKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer! We are glad to see that Eddie is providing the customer service that you deserve. Thank you for your business!

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