Eddie Loera | Page 8

The car buying process has definitely changed since I purchased my last vehicle. Inventory is constantly changing and prices are very different now. But my salesman Ron was very patient and helpful. Eddi purchased my last vehicle. Inventory is constantly changing and prices are very different now. But my salesman Ron was very patient and helpful. Eddie the finance guys made the process very simple and easy to understand. I like that he wasn't talking to fast and rushing through the process. He explained each step, Ron in the end came in and help me as I made my final decision and finally purchased a Toyota Highlander. Definitely appreciate the experience. More

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The truck was just what they said it was, actually it exceeded my expectations big time. The staff was amazing. It was the best car buying experience ever!!! I will definitely refer them and when it com exceeded my expectations big time. The staff was amazing. It was the best car buying experience ever!!! I will definitely refer them and when it come time to purchase another car, I will go back. More

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Awesome service! Smooth, easy and friendly staff. I was able to get my 2025 Toyota Sienna without any problems. Smooth, easy and friendly staff. I was able to get my 2025 Toyota Sienna without any problems. More

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Luke Nurzhan was amazing today! Thanks a lot for his help! Definitely will recommend to my friends Toyota of Naperville and Luke! Thanks a lot for his help! Definitely will recommend to my friends Toyota of Naperville and Luke! More

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Out of all of the Toyota dealerships we were in contact with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they go with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they got one in, we jumped on it. We started our process with them at the time of purchase so you'd think they would have given us better service but unfortunately that wasn't the case. The sales guy we worked with was fine, remained indifferent at best throughout the purchase process. Even though my husband and I were purchasing the car together, the conversation was directed entirely to him, even down to "your wife will sign here". It wasn't a surprise, however, being in a heavily male dominated dealership and overhearing a conversation on my way back from the bathroom between a salesman and what appeared to be a client about a woman's appearance (he even braggingly showed a picture on his phone.) What decade is this?! There was no communication about what the steps were and were often left to sit in confusion. Out of the blue a guy came by to give us a "diamond coating" sales pitch and he was evidently irritated that we weren't interested. More irritation came from the associate in finances when we wanted to wire our deposit. Overall, terrible customer service in this place, no one has patience or anything positive to bring to your huge purchase. More

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Great people to work with, but a little disappointed that I cannot get a car wash whenever I want. This is a common perk at other dealerships. I cannot get a car wash whenever I want. This is a common perk at other dealerships. More

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First time I’ve been there! I’m 68 years old and live 200 miles away. They treated me like family! Great experience!! I’m 68 years old and live 200 miles away. They treated me like family! Great experience!! More

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Jorge is an absolute delight. He worked above and beyond to help me out with a tough situation. Could not be more grateful for him and Eddie! He worked above and beyond to help me out with a tough situation. Could not be more grateful for him and Eddie! More

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Toyota always has nice workers and a clean building . Up beat pace and a Very welcoming dealership. Up beat pace and a Very welcoming dealership. More

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Ron Steele was great. He made the experience better than I thought it was going to be. He made the experience better than I thought it was going to be. More

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