Eddie Marshall
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
193 Reviews
Write a Review193 Reviews of Eddie Marshall
March 22, 2026
Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson
March 21, 2026
Comerical Truck shop Sara & Eddie R the best. Took care of my recalls, however, they are still working on my after market push button lock. They are still looking for the right program. Completel Took care of my recalls, however, they are still working on my after market push button lock. They are still looking for the right program. Completely satisfied they are making progress. More
March 19, 2026
Fast and informative very clear and straight to the point and listen to what I need point and listen to what I need More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Elijah Bobinger, JONATHAN SHAFFER
February 13, 2026
Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very personable and professional. More
Other Employees Tagged: Stephanie Spangler , Truck shop
February 06, 2026
I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there like it a lot I'll even tell my friends to go there More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner
February 04, 2026
Great service. No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of 25-60 bucks. I get you get what you pay for. Yes I will do business with them again however be aware of the add on More
January 31, 2026
My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and betrayed. More
January 17, 2026
I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to take it to them. They will also steal your money without any repairs then tell you we still need to repair more things and charge you more. I have paid 19 thousand dollars for my Ford 550 to get repaired and yet the truck still had the same issues, now they are telling me the turbo is leaking and I have to pay another $6000 for that. So please do not waste your time and money with them. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan, Robert Johnson, Curtis Grubbs, Paul Trace, Elijah Bobinger , Jeff Dobson, Kevin Phillips

