Eddie Marshall
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
191 Reviews
Write a Review191 Reviews of Eddie Marshall
February 13, 2026
Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very personable and professional. More
Other Employees Tagged: Stephanie Spangler , Truck shop
February 06, 2026
I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there like it a lot I'll even tell my friends to go there More
Other Employees Tagged: Guy Stewart, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, Demetrius Alexander, Elijah Bobinger, Dustin Wagner , Jeff Dobson
February 06, 2026
very professional and courteous and clean facility. I have always been treated great and valued there. I have always been treated great and valued there. More
Other Employees Tagged: Stephanie Spangler, Elijah Bobinger
February 04, 2026
Great service. No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of 25-60 bucks. I get you get what you pay for. Yes I will do business with them again however be aware of the add on More
January 31, 2026
My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and betrayed. More
January 17, 2026
I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to take it to them. They will also steal your money without any repairs then tell you we still need to repair more things and charge you more. I have paid 19 thousand dollars for my Ford 550 to get repaired and yet the truck still had the same issues, now they are telling me the turbo is leaking and I have to pay another $6000 for that. So please do not waste your time and money with them. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan, Robert Johnson, Kevin Phillips, Curtis Grubbs, Paul Trace, Elijah Bobinger , Jeff Dobson
January 16, 2026
Good customer service , was really nice recommend others to come visit this dealership. Thank you to come visit this dealership. Thank you More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, Elijah Bobinger
January 15, 2026
The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, Elijah Bobinger
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