Edgardo Acosta
Edgardo Acosta at Russ Darrow Honda

Edgardo Acosta | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Edgardo Acosta

June 16, 2026

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Employee Rating

Great customer service. Awesome and direct communication during the whole process. Friendly and enthusiastic. I appreciate the service More

by Shahid_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Russ Darrow Honda responded

It’s great to hear our team provided direct communication and enthusiastic service for your Honda Odyssey. Edgardo was glad to make the process friendly and smooth. Thank you for sharing your feedback. George Matthews george.matthews@russdarrow.com

June 11, 2026

Dealership Rating
Employee Rating

It was my first time going through the process and Ed was extremely helpful. He initiated conversation and helped me gain confidence in the process. He offered a car wash and didn't push on upselling after I More

by ANNE.N.KENNY
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 11, 2026

Russ Darrow Honda responded

We’re delighted Edgardo guided you through your first service visit and helped you feel confident with the process. We’re glad the car wash added extra convenience and that he respected your situation without any pressure. Thank you for trusting us with your Honda Pilot. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 05, 2026

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Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

Jun 12, 2026

Russ Darrow Honda responded

Mark, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 05, 2026

Dealership Rating
Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

Jun 12, 2026

Russ Darrow Honda responded

Mark, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please reach out to us at your convenience. Thank you. George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

Edwardo was great on the phone and in person. Service was good with prompt communication. More

by Sameer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar

Jun 04, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad our team provided clear updates and smooth service for your Honda Accord. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 03, 2026

Dealership Rating
Employee Rating

Very good I enjoy coming to have my car worked on because they take the time to explain everything to you More

by Varandaj91
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 03, 2026

Russ Darrow Honda responded

Edgardo and the service team appreciate your feedback. We’re glad you find our explanations helpful when working on your Honda HR-V. Thank you for trusting us and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Employee Rating

Always consist of Awesome Customer Service. Worker are always willing to assist and service you. More

by MOMASANDRA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

We’re glad you find our team always ready to assist and provide quality service. Thank you for trusting us with your Honda HR-V maintenance. We look forward to supporting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Great service knowledgeable and efficient Informed me of vehicle progress via video Also got a nice car wash free More

by donfstep
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

May 31, 2026

Russ Darrow Honda responded

We’re glad the team provided knowledgeable and efficient service on your Honda, and that the video updates helped keep you in the loop. Edgardo and our crew enjoyed giving your vehicle a complimentary wash. Thank you for your five star review. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Efficient. Clean. Service Advisor communicated well. Service Advisors counter area got very noisy if there were customers on either side of me. My bill was pret More

by CORNEL.ROSARIO
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 03, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again! George Matthews george.matthews@russdarrow.com

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