Elbert (Tut) Edwards | Page 63

BEST EXPERIENCE EVER!!! Words cannot express how grateful we are for Five Star Ford! Our sales associate, Juan Hernandez, was great from the first time we meet. Although we Words cannot express how grateful we are for Five Star Ford! Our sales associate, Juan Hernandez, was great from the first time we meet. Although we did not purchase a vehicle on our first visit, Mr. Hernandez listened to our concerns and worries, and even gave us some advise that we should take into consideration. We came back a week later, and he was readily available to help us. He remembered every detail we had shared with him the week prior, and made us feel comfortable to proceed to move forward with trying to purchase a vehicle. We walked in feeling skeptical and worried about the possibility of even getting into a new vehicle, but worse yet, what would the financing be like? We had just had a very bad experience - or two - with a local Toyota dealership, and after going through that, we were not sure of what we wanted to do this time. Mr. Hernandez was frank and upfront with us, he did not beat around the bush or make any false promises. And the outcome was: he delivered. We walked out the proud owners of a new 2016 Ford F150 XLT, which was what we had our eyes on from the start. Additionally, Mr. Tut Edwards in financing, made our buying experience even more pleasant. He and his finance team work very hard to get us through financing and managed to get us an interest rate that still blows our mind! We believe that this was only possible because at Five Star Ford, they showed us that their customers come first. All we can say is that if you are looking to purchase a new vehicle, give them a try. They will work for you and we are confident, that like us, you too will find your experience a rewarding one. We highly highly recommend our friends and "family" at Five Star Ford. Mr. Hernandez is very knowledgeable when it comes to his vehicles and will make you feel at home. Thanks you!!! Mr. & Mrs. V More

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We probably had TOO MUCH fun! I appreciated the subtlety with which we were initially approached (no one likes getting pounced on by car salesmen when you arrive on the lot), the w I appreciated the subtlety with which we were initially approached (no one likes getting pounced on by car salesmen when you arrive on the lot), the warmth with which we were received (it was like talking to family), and the degree to which literally everyone went to make sure, not only that we were pleased, but also that we were given more than expected. Kudos to the team and the entire organization! More

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Great Car Buying Experience From the salesman to the financing a great experience. We were dreading going car shopping. The salesman, David Hardick, was very knowledgeable and From the salesman to the financing a great experience. We were dreading going car shopping. The salesman, David Hardick, was very knowledgeable and was not pushy. He listened to us and gave us suggestions on makes and models. Our finance guy was Tut Edwards. We did get the Tutman Experience! He was very informative and answered all our questions, all the while, making it a very pleasant experience. This is the third car we have purchase through Five Star Ford. No reason to go elsewhere with the staff and service there. They are excellent. More

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GREAT EXPERIENCE!!! IT WAS A GREAT EXPERIENCE AND HASSLE FREE !! TOTAL FRIENDLY..NO PRESSURE.... TRY TO WORK WITH YOU... NO LONG WAITS... GREAT JOB! EASY TO WORK WITH IT WAS A GREAT EXPERIENCE AND HASSLE FREE !! TOTAL FRIENDLY..NO PRESSURE.... TRY TO WORK WITH YOU... NO LONG WAITS... GREAT JOB! EASY TO WORK WITH ALL OF THEM! More

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Buying a new truck This is my first experience with Five Star Ford and I was referenced to the dealership by a work mate and he told me it was a hassle free buying exper This is my first experience with Five Star Ford and I was referenced to the dealership by a work mate and he told me it was a hassle free buying experience and it truly was. My workmate recommended that I contact Rick Dike and he told me he was a no pressure salesman and once again that proved to be true. Rick had a truck ready for me to test dive upon my arrival and when I told him that I was still test driving other brands he said fine and for me to let him know if he could help me in the future. After driving a few other trucks I contacted him again about driving the truck again and once again he set up a test drive. Once I decided to buy I called him the third time and in just a few minutes he had the paperwork done and turned me over to Tut in Finance. Tut was by far the quickest I have ever experienced in getting the paperwork done. He was efficient and friendly. Once I completed the transaction Rick introduced me to Jimmie Mathews to walk me through the workings of my new truck. I am really glad the dealership does this because it would have taken me days to grasp the basics that Jimmie was able to explain to me in just a few minutes. He was kind and patient with his explanation. All three of these gentlemen did a great job. More

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Awesome Experience My husband and I were in late Saturday shopping for a car. We really didn't expect to come out with anything, but John helped us find a vehicle in our My husband and I were in late Saturday shopping for a car. We really didn't expect to come out with anything, but John helped us find a vehicle in our price range and something that we loved! It was so easy and smooth and just stress free! After dealing with John we were with Tut over in finance and he was so personable and delightful. This is the 3rd car that we've bought from Five Star Ford and we have always been happy! Thanks guys! More

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Great Experience Bought my 2nd Ford at Five Star Ford and really like this dealership/salesman. Worked with Justin again and as always he was so easy to work with and Bought my 2nd Ford at Five Star Ford and really like this dealership/salesman. Worked with Justin again and as always he was so easy to work with and he really listened to my needs. Went to the offer Snyc class and was so impressed at Jimmies knowledge and how many features my new vehicle has installed. More

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Customer for life I have purchased several vehicles from Five Star Ford and will be a customer for life! I had the privilege of working with Tut Edwards and Brieanna Lo I have purchased several vehicles from Five Star Ford and will be a customer for life! I had the privilege of working with Tut Edwards and Brieanna Lopez and had an awesome experience. I have worked with Tut several times and he is very professional and also has a sense of humor and can't say enough about him. It was my first time working with Brieanna Lopez and although she was young she definitely knew what she was doing and knew all about Ford..I told her what I was looking for and what I wanted to spend and she listened to me and showed me the perfect vehicle that fit my life and I was sold..Everyone I came across there were very friendly and always had a smile on their face..Great Employees all around!! More

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Great experience! I'd use Justin A. again to purchase my next vehicle. His sales service was excellent and he helped me locate the perfect car for our family. I'd use Justin A. again to purchase my next vehicle. His sales service was excellent and he helped me locate the perfect car for our family. More

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Excellent customer recognition. We enjoyed our buying experience at 5 Star Ford. We were greeted immediately, got worthy answers to our questions and wonderful, experienced assistan We enjoyed our buying experience at 5 Star Ford. We were greeted immediately, got worthy answers to our questions and wonderful, experienced assistance on selecting a vehicle and then finding the just right one for us. Very knowledgeable and went above and beyond to make sure our purchase was correct. More

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