Eli Lara | Page 21

I had brought my jeep in with an electrical issue where it would not start. The dealership got it running again which was fantastic. However i was told 1 to 2 weeks and it took them 6 weeks with very littl it would not start. The dealership got it running again which was fantastic. However i was told 1 to 2 weeks and it took them 6 weeks with very little updates. I get the jeep back and it is constantly stalling out. I brought the jeep back and they tell me that it doesnt stall out and they cant fix the problem. My service advisor Eli is awful at communicating and i have absolutely no idea what the technician did to 'fix' my vehicle because it is not in my paperwork, it just states i paid $1340 for labor, no parts. This jeep means the world to me and i was willing to spend whatever needed to fix it. I will NEVER. Bring my jeep back to this dealership because i was told i am pretty much out of luck but they got it running and "thats what i asked them to do" which i wanted it running correctly. I am a technician for marine and i have managed to replace part after part trying to find this problem because i do not have the systems to fix it myself as i am out of state and from Michigan. If i get into an accident because of the stall outs i will 100% be holding the dealership liable. I am pissed off and insulted. Because someone called me offering to buy the jeep, which means they know how to fix it, they just wont. Glad you guys got nearly $1400 out of me for it still to not start most days and have lots of stall outs. I would like to know what the technician did to get it running so i can tell my new technician whats been done to the vehicle since the initial problem started. Im upset and this dealership does not care. They just wanted money, they did not fix my vehicle they only got it running. But it does not run well. More

by SmittyWerben Verified Customer Verified Customer

Report | Print

Everyone involved was professional and friendly, they took the time to explain why, what and how. Kudos! Keep it up! took the time to explain why, what and how. Kudos! Keep it up! More

by osomuno Verified Customer Verified Customer

Report | Print

As always, Eli was extremely helpful and provided exceptional customer service. Thanks, Doreen and Anthony Giangrande exceptional customer service. Thanks, Doreen and Anthony Giangrande More

by Anthony Giangrande Verified Customer Verified Customer

Report | Print

The dealership is clean with friendly service but my car engine light came back on after repairs were completed and paid for. engine light came back on after repairs were completed and paid for. More

by Melisalgreen Verified Customer Verified Customer

Report | Print

Great service, they give you all the information yo need and sale people tread you awesome. and sale people tread you awesome. More

by jrsanti239 Verified Customer Verified Customer

Report | Print

They treat you like a valued customer. The appt was easy to schedule, the intake process was quick and easy and my wait time was as promised. The appt was easy to schedule, the intake process was quick and easy and my wait time was as promised. More

by mauragoth Verified Customer Verified Customer

Report | Print

Great Service (Eli) Manager. Kept me informed and made me feel important and not forgotten! Kept me informed and made me feel important and not forgotten! More

by ozzous01 Verified Customer Verified Customer

Report | Print

Greg was a big help every step of the way and I wouldn’t trust my car with anyone other than him. trust my car with anyone other than him. More

by jcaffrey1989 Verified Customer Verified Customer

Report | Print

I’ve been to this dealership a few times. It looks like depending on what agent you get determines what level of service you receive. Our first agent has no communication skills and gave us t It looks like depending on what agent you get determines what level of service you receive. Our first agent has no communication skills and gave us the run around but was extremely sweet. Now we ask for Eli who has been great and direct! Our last appointment was with Christina who was great as well! Hopefully now that we’re working with these two associates our car will actually get fixed 🤞🏼 More

by Cmd825 Verified Customer Verified Customer

Report | Print

Clean, courteous. Service rep was great. Accomadated me immediately. Will use from now on. Thanks. Service rep was great. Accomadated me immediately. Will use from now on. Thanks. More

by timehealz Verified Customer Verified Customer

Report | Print