Elizabeth French

Terrible customer service and extremely unprofessional management running the place. Manager Elizabeth French stormed off mid-conversation because she didn’t know how to handle a problem. management running the place. Manager Elizabeth French stormed off mid-conversation because she didn’t know how to handle a problem. More

by Dreeminbig Verified Customer Verified Customer

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Service and attention to detail exceeding our expectations very knowledgeable about our needs and concerns expectations very knowledgeable about our needs and concerns More

by legg239 Verified Customer Verified Customer

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Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes Verified Customer Verified Customer

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I asked Tommy and Elizabeth to simply get my car running again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re “red list” items that had to be done according to Norm Reeves Honda in order for it to be road ready again. I refused to believe it would take $5000 to repair my vehicle. I towed to a mechanic in Lewisville (Lewisville Mitsubishi). They found a piece of trash blocking an air sensor causing the cechile to not have the correct mixture of oxygen and fuel. They cleaned the trash off and vase out the engine air intake and put in a new filter and it ran with no problems. Total cost of repair less than $100. Highly disappointed in Norm Reeves and their evaluation of my vehicle. It seemed they were only out to take advantage of my situation and make a lot of extra money along the way. I would NEVER recommend Tommy or Norm Reeves Honda of North Richland Hills to anyone. More

by HUDSONBUCK77 Verified Customer Verified Customer

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Never had a problem here. Always can get a convenient appointment time for service. Good people Always can get a convenient appointment time for service. Good people More

by KeehrwV Verified Customer Verified Customer

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My Service Advisor (Cody Brian) did an excellent job of looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations and had the "best" attitude pertaining to it all. Way to go Cody! More

by Palmer Verified Customer Verified Customer

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The employees of Norm Reeves Honda treat you as if you were a family member. were a family member. More

by camp.judy Verified Customer Verified Customer

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Great service, great timing! Will be back soon! Thank you so much for everything with my car! Will be back soon! Thank you so much for everything with my car! More

by dellandra Verified Customer Verified Customer

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When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and explain to me that my second issue (the broken windshield visor) was going to cost me money and was not in warranty even though the first tech that helped me when I originally pulled in said it was a problem that happens with a lot of pilots and civics. This was after waiting over a year and a half to have my third row headrest fixed which is the whole reason I was at the shop. Not to mention I had taken my vehicle in 2 weeks prior for the headrest and was told they did not have the correct part as they thought they needed meaning that could have been replaced over a year and a half ago. I was then told that the part for my third row headrest would be in 3 days later and I would be called however nobody called me until I contacted Honda myself. Even after contacting Honda I had to call twice before I was ever given an answer as nobody called me after the first attempt. This does not include the three Honda text that I had attempted to work with regarding this headrest problem over the past year and a half and all three of them completely stopped communicating with me. I then approved for my windshield visor to be fixed and was told it would be just a few minutes however this few minutes turned into another 45 minutes. I was then told my vehicle was ready and would be out in 60 seconds. That's 60 seconds was closer to almost 15 minutes as I had three individuals come up to me and ask for my paperwork so they could get my vehicle. I then heard over the walkies that the text were looking for my keys to my vehicle. After they found the keys I was told they were vacuuming my vehicle which is what was taking so long only to find out they did not in fact vacuum my vehicle. More

by Laurenachelle Verified Customer Verified Customer

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Lack of customer service and customer support with issues. The service department seems to run with no urgency issues. The service department seems to run with no urgency More

by enamorado.rosita Verified Customer Verified Customer

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