

Elizabeth French
Service Advisor
Norm Reeves Honda Superstore North Richland Hills
7551 NE Loop 820
North Richland Hills, TX 76180
202 Reviews
Write a Review202 Reviews of Elizabeth French
June 25, 2025
Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH service very pleased with my visit at norm reeves Honda of NRH More
Other Employees Tagged: Michael Wright, Mario Vasquez, Angel Flores
June 22, 2025
I asked Tommy and Elizabeth to simply get my car running again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re “red list” items that had to be done according to Norm Reeves Honda in order for it to be road ready again. I refused to believe it would take $5000 to repair my vehicle. I towed to a mechanic in Lewisville (Lewisville Mitsubishi). They found a piece of trash blocking an air sensor causing the cechile to not have the correct mixture of oxygen and fuel. They cleaned the trash off and vase out the engine air intake and put in a new filter and it ran with no problems. Total cost of repair less than $100. Highly disappointed in Norm Reeves and their evaluation of my vehicle. It seemed they were only out to take advantage of my situation and make a lot of extra money along the way. I would NEVER recommend Tommy or Norm Reeves Honda of North Richland Hills to anyone. More
Other Employees Tagged: Tommy in service
June 10, 2025
My Service Advisor (Cody Brian) did an excellent job of looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations and had the "best" attitude pertaining to it all. Way to go Cody! More
Other Employees Tagged: Nume Chantharowong , Cody Brian
June 06, 2025
The employees of Norm Reeves Honda treat you as if you were a family member. were a family member. More
Other Employees Tagged: Angel Flores , Eric Martinez
June 03, 2025
When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and explain to me that my second issue (the broken windshield visor) was going to cost me money and was not in warranty even though the first tech that helped me when I originally pulled in said it was a problem that happens with a lot of pilots and civics. This was after waiting over a year and a half to have my third row headrest fixed which is the whole reason I was at the shop. Not to mention I had taken my vehicle in 2 weeks prior for the headrest and was told they did not have the correct part as they thought they needed meaning that could have been replaced over a year and a half ago. I was then told that the part for my third row headrest would be in 3 days later and I would be called however nobody called me until I contacted Honda myself. Even after contacting Honda I had to call twice before I was ever given an answer as nobody called me after the first attempt. This does not include the three Honda text that I had attempted to work with regarding this headrest problem over the past year and a half and all three of them completely stopped communicating with me. I then approved for my windshield visor to be fixed and was told it would be just a few minutes however this few minutes turned into another 45 minutes. I was then told my vehicle was ready and would be out in 60 seconds. That's 60 seconds was closer to almost 15 minutes as I had three individuals come up to me and ask for my paperwork so they could get my vehicle. I then heard over the walkies that the text were looking for my keys to my vehicle. After they found the keys I was told they were vacuuming my vehicle which is what was taking so long only to find out they did not in fact vacuum my vehicle. More
Other Employees Tagged: Michael Wright , Zachary and Samuel
June 03, 2025
Great service, great timing! Will be back soon! Thank you so much for everything with my car! Will be back soon! Thank you so much for everything with my car! More
Other Employees Tagged: Tim Kellar, Hannah Pearson, Michael Lindley, Nate Franklin, Rhett Valentine, Richard Sanchez, Issac Moya, Angel Flores, Scott Gerlikoviski
May 25, 2025
Very good and super excellent will send other to him. Very helpful,polite,too me Very helpful,polite,too me More
Other Employees Tagged: Yvette Garza, Abraham Khadra, Jorge Garcia, Joshua Ataga, Michael Wright, Nate Franklin, Angel Flores, Mike Lee, Scott Gerlikoviski


