Elizabeth French

Never had a problem here. Always can get a convenient appointment time for service. Good people Always can get a convenient appointment time for service. Good people More

by KeehrwV Verified Customer Verified Customer

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My Service Advisor (Cody Brian) did an excellent job of looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations and had the "best" attitude pertaining to it all. Way to go Cody! More

by Palmer Verified Customer Verified Customer

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The employees of Norm Reeves Honda treat you as if you were a family member. were a family member. More

by camp.judy Verified Customer Verified Customer

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Great service, great timing! Will be back soon! Thank you so much for everything with my car! Will be back soon! Thank you so much for everything with my car! More

by dellandra Verified Customer Verified Customer

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When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and explain to me that my second issue (the broken windshield visor) was going to cost me money and was not in warranty even though the first tech that helped me when I originally pulled in said it was a problem that happens with a lot of pilots and civics. This was after waiting over a year and a half to have my third row headrest fixed which is the whole reason I was at the shop. Not to mention I had taken my vehicle in 2 weeks prior for the headrest and was told they did not have the correct part as they thought they needed meaning that could have been replaced over a year and a half ago. I was then told that the part for my third row headrest would be in 3 days later and I would be called however nobody called me until I contacted Honda myself. Even after contacting Honda I had to call twice before I was ever given an answer as nobody called me after the first attempt. This does not include the three Honda text that I had attempted to work with regarding this headrest problem over the past year and a half and all three of them completely stopped communicating with me. I then approved for my windshield visor to be fixed and was told it would be just a few minutes however this few minutes turned into another 45 minutes. I was then told my vehicle was ready and would be out in 60 seconds. That's 60 seconds was closer to almost 15 minutes as I had three individuals come up to me and ask for my paperwork so they could get my vehicle. I then heard over the walkies that the text were looking for my keys to my vehicle. After they found the keys I was told they were vacuuming my vehicle which is what was taking so long only to find out they did not in fact vacuum my vehicle. More

by Laurenachelle Verified Customer Verified Customer

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Lack of customer service and customer support with issues. The service department seems to run with no urgency issues. The service department seems to run with no urgency More

by enamorado.rosita Verified Customer Verified Customer

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Very good and super excellent will send other to him. Very helpful,polite,too me Very helpful,polite,too me More

by 804musik Verified Customer Verified Customer

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Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991 Verified Customer Verified Customer

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Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days after when I took it out of the garage. The manager, Elizabeth, didn't believe me it happened there. They didn't fix it. Just took my car again through the car wash to prove me wrong. I am 100% sure the scratches from front to back on one side of my car were the product of us taken the car there. I just took my almost $60,000 car for service, came out with scratches and they call me a liar. More

by Gladys Verified Customer Verified Customer

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Cody Brian was very helpful and was wonderful in resolving the issues I had! Will ask for him next visit! resolving the issues I had! Will ask for him next visit! More

by lizgrogan Verified Customer Verified Customer

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