Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills

Elizabeth French

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
202 Reviews
4.6

202 Reviews

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202 Reviews of Elizabeth French

June 26, 2025

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Service and attention to detail exceeding our expectations very knowledgeable about our needs and concerns More

by legg239
Service Price Transparency
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Recommend Dealer
Yes
Jun 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Going above and beyond is what we aim for, and it’s fantastic to know our attention to detail hit the mark. Thank you for recognizing our team’s dedication, and we’re here anytime you need us!

June 25, 2025

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Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
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Recommend Dealer
Yes
Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

June 22, 2025

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I asked Tommy and Elizabeth to simply get my car running again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re More

by HUDSONBUCK77
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tommy in service

Jun 23, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello Hudson, and thank you for reaching out to us. We pride ourselves on honest and transparent work, and we take the content of your review very seriously. Please reach out to Richard Meneely at richard.meneely@normreeves.com whenever you have the chance. We’d like to learn more about your recent visit and earn your trust.

June 11, 2025

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Never had a problem here. Always can get a convenient appointment time for service. Good people More

by KeehrwV
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Recommend Dealer
Yes
Jun 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Always happy to hear we’re checking all the right boxes! Thanks for the shout-out, and we’ll keep those convenient slots ready for you. Our online service scheduler is available whenever you need it.

June 10, 2025

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My Service Advisor (Cody Brian) did an excellent job of looking out for me as a customer. He provided me with all pertinent information for the service that I was in for, provided transport accommodations More

by Palmer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nume Chantharowong , Cody Brian

Jun 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Cody is a rockstar, and we’re so glad his top-tier service made a difference during your visit! From info to accommodations, he’s all about going the extra mile. Thanks for sharing your experience with us!

June 06, 2025

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The employees of Norm Reeves Honda treat you as if you were a family member. More

by camp.judy
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Recommend Dealer
Yes

Other Employees Tagged: Angel Flores , Eric Martinez

Jun 09, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Treating our guests like family is our favorite part of the job. Elizabeth, Angel, and Eric all send heartfelt thanks for your kind review. We look forward to seeing you again, and please remember that like family, we'll always be there for you.

June 03, 2025

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When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp More

by Laurenachelle
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Recommend Dealer
No

Other Employees Tagged: Michael Wright , Zachary and Samuel

Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Lauren, we’re disappointed to hear this and apologize for the delays you experienced. We understand why this would be frustrating for you. We always want to make the experience smooth for our customers and are sorry that wasn’t the case here. Please reach out to our Fixed Operations Manager, Richard Meneely, so he can help you leave with everything you need.

June 03, 2025

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Great service, great timing! Will be back soon! Thank you so much for everything with my car! More

by dellandra
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Recommend Dealer
Yes
Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Dellandra! Our crew is grinning ear to ear, knowing you felt our timing and service were spot-on. We can’t wait to have you back!

May 31, 2025

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Lack of customer service and customer support with issues. The service department seems to run with no urgency More

by enamorado.rosita
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Recommend Dealer
No
Jun 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we’re really sorry to hear that the customer service was lacking during your recent visit. We’d like the chance to speak to you about this and find a way to turn things around. Please email Richard Meneely at Richard.meneely@normreeves.com. Thanks.

May 25, 2025

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Very good and super excellent will send other to him. Very helpful,polite,too me More

by 804musik
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recommending us—you’ve made our day! We strive to be helpful and polite with everyone who walks through our doors. We look forward to welcoming your friends and family in the future!

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