Ellianna Haliga

Everyone was helpful, respectful and timely in helping me I was in and out quickly and David was very apologetic when there was more maintenance required than originally anticipated I was in and out quickly and David was very apologetic when there was more maintenance required than originally anticipated More

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My service experience was very poor. Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car for a simple repair, they couldn’t get a loaner at the time they agreed. Will never use them again for service. More

by Jfitzsimmons Verified Customer Verified Customer

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Regarding transmission inspection. The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told ser The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told service without any diagnostics at all cost of $178.00 made this customer very unsatisfied. Apparently no OBD diagnostics, tranny fluid inspection for metal/color/smell, no suggestion of adaptive learning resets, not even a mention of a test drive. Because of this encounter, I am seriously rethinking the F150, and likewise my wife Barbara Markoff has questions as well. Jerry Kaster More

by JLK0 Verified Customer Verified Customer

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Heiser Ford is a great place with great customer service. And they care about your car too And they care about your car too More

by chall30 Verified Customer Verified Customer

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I had a great experience bringing my car in to have work done it was very easy and time efficient. done it was very easy and time efficient. More

by austincowart0531 Verified Customer Verified Customer

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There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for th orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when I asked for Dave Lopez, the manager she would put me on hold and return telling her is not available. I’ve requested a return call and have not received one to date. I failed to mentioned that while doing my oil change she indicated that the techs told her they could not do a tire rotation because my lug nuts were old so agreed to have them changed. Later to find out there was probably nothing wrong with them. Please note I still have not paid for them because no one has bothered to request payment from me. I have been a customer of Heiser since 1998 and have purchased my children’s first cars from Heiser and to date they are still customers. Heiser used to be 10 out of 10 with providing good customer service. Today I will give them a 2. I know I have to follow up again to gave my SUV serviced but I dreading the next experience. More

by YOFOSTER Verified Customer Verified Customer

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I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were ne past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed. More

by Jim Verified Customer Verified Customer

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The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealersh courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future. More

by KMATTHEWS74 Verified Customer Verified Customer

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Great customer service and wonderful at keeping me informed the entire time my car was in the shop informed the entire time my car was in the shop More

by austincowart0531 Verified Customer Verified Customer

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Auto was picked up and delivered back to me in a timely manner. Seat belt works great. Driver was polite and professional. My only complaint is there was what appears to be grease left on my rear seat. manner. Seat belt works great. Driver was polite and professional. My only complaint is there was what appears to be grease left on my rear seat. More

by tomglax87 Verified Customer Verified Customer

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