Emilio Torres | Page 38

Service Carlos goes above and beyond for his customers, very professional, organized and cares about you and your vehicle...A great asset to the BMW service t Carlos goes above and beyond for his customers, very professional, organized and cares about you and your vehicle...A great asset to the BMW service team... More

by p44rauso Verified Customer Verified Customer

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Didn't inspect my vehicle I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything is okay! The only thing they recommend is a window regulator. Now let me get one thing clear here I've worked in the dealership industry in most aspects, including maintenance all the way to service advisor. For my service advisor to tell me there is absolutely nothing wrong with my 2007 X3 just shows me the inspecting technician is completely lazy and complacent. I can name probably 20+ things wrong with my car right now. I opted for the courtesy inspection to get a better understanding of anything that I potentially missed in my inspection. So for someone to tell me there is nothing wrong with my car either tells me the mechanic is a complete idiot or they didn't even inspect my car. I'm just going to go ahead and assume no one inspected my car. More

by ALEC.VANCIL Verified Customer Verified Customer

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What a service delivery should reflect Tiffany was resourceful, informed and accommodating. She delivered as requested on time, consistent with agreement and in a truly palatable fashion. W Tiffany was resourceful, informed and accommodating. She delivered as requested on time, consistent with agreement and in a truly palatable fashion. We are all advantaged by having such efficiency included in the delivery of service. More

by ERNESTO.CASTILLO.CFE Verified Customer Verified Customer

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Excellent customer service From the moment I pulled in, I was taken care like like first class. Thank you so much for making me feel special. I will be back! From the moment I pulled in, I was taken care like like first class. Thank you so much for making me feel special. I will be back! More

by DAWNALEX96 Verified Customer Verified Customer

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Tiffany Ferrara is the best service advisor Tiffany made me feel right at home and very well taken care of. She has a full understanding of what client service is and represents BMW extremely Tiffany made me feel right at home and very well taken care of. She has a full understanding of what client service is and represents BMW extremely well. More

by ROBMESSINGER Verified Customer Verified Customer

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Outstanding! At BMW of Sarasota you are treated with respect and courtesy as soon as you enter the door. My client adviser, Susan Gatlin, I felt was not trying to At BMW of Sarasota you are treated with respect and courtesy as soon as you enter the door. My client adviser, Susan Gatlin, I felt was not trying to sell me a BMW, but was sincerely trying to help me buy one. And not just any BMW, but the right one for my wife and I. Emilio Torres, the sales manager, who is both handsome, professional and personable, introduced himself to me and with both of their help I drove away in a new BMW at an absolutely fantastic price! At this dealership you can rest assured that you will not be taken advantage of or feel pressured to buy or lease a vehicle which makes you feel uncomfortable. Trust is very important in any relationship especially in the auto industry. You can trust the people at BMW of Sarasota. You can trust this dealership. More

by JBENNINGTON203166 Verified Customer Verified Customer

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Excellent My experience with BMW and our sales representative was very professional and easy to work with. Overall, Our time spent at the BMW dealership was ex My experience with BMW and our sales representative was very professional and easy to work with. Overall, Our time spent at the BMW dealership was excellent. More

by ARIC.LEWIS Verified Customer Verified Customer

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Finally light at the end of the tunnel At first had a problem with New X3 bmw engine check engine light was on 3 different times. Finally at the end Sevice management helped me get what I At first had a problem with New X3 bmw engine check engine light was on 3 different times. Finally at the end Sevice management helped me get what I needed. Love the new car. More

by SETHBERMANDIGITAL Verified Customer Verified Customer

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Professional The staff I worked with were accommodating and professional in meeting my needs. Salesman and management were patient and helpful in assisting me with The staff I worked with were accommodating and professional in meeting my needs. Salesman and management were patient and helpful in assisting me with my decision of purchasing a vehicle. Highly recommend! More

by KIMBERLY.BELLI Verified Customer Verified Customer

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Best car buying experience ever! This dealership truly cares about individual needs of customers. The entire experience from the initial test drive to taking delivery was so well coor This dealership truly cares about individual needs of customers. The entire experience from the initial test drive to taking delivery was so well coordinated with no surprises. I will definitely recommend this dealership to friends and family members. More

by snorkeljean Verified Customer Verified Customer

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