Emmylea Krause | Page 28

Friendly, honest and very informative about all aspects of the car buying process. Thank you everyone at Royal Moore Subaru. of the car buying process. Thank you everyone at Royal Moore Subaru. More

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I am now driving a New Ascent. No high pressure just honesty. Thank you Art No high pressure just honesty. Thank you Art More

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Buying a new car from Royal Moore was an extremely pleasant experience! The staff is just wonderful and able to answer any questions you may have. I also appreciate the follow up call after having pur pleasant experience! The staff is just wonderful and able to answer any questions you may have. I also appreciate the follow up call after having purchased our new car to see if we understood all the “bells and whistles” available. More

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Rolo was great! Friendly and welcoming, informative no xx. very easy to work with and non pressuring. Exactly what we were looking for. Friendly and welcoming, informative no xx. very easy to work with and non pressuring. Exactly what we were looking for. More

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Clean facilities, decent snacks, very friendly and personable staff! I went to Royal Moore Subaru for the end of my lease, and am not usually into the dealership experience. I was burned once and personable staff! I went to Royal Moore Subaru for the end of my lease, and am not usually into the dealership experience. I was burned once and the stigma stuck, but Carlos and the whole team there made the process so easy and were willing to work with me all of the way through. More

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Great customer service and three weeks later, several employees still remembered my name. Will recomend this dealer to any who ask. employees still remembered my name. Will recomend this dealer to any who ask. More

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This has been the best experience I have had buying a new car. All of the people I have worked with have been great. car. All of the people I have worked with have been great. More

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Sleezy dealership with bad business practices. Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing credit. They spot sold me the car, didn’t tell me it wasn’t finalized, and made me drop everything to return it to them the next day. Told me I wasn’t allowed a co-signer and went back on everything they said we could do. I called later and spoke to Nathan, out if there were any steps we can take so I can appeal or get another car and they told me they didn’t want to do business with me because “I’m not a happy customer”. Nathan had me speak to Nate, the finance manager. He was even ruder than Nathan. He lied and told me the DMV didn’t take scanned signatures and they needed to be wet. I quoted ORS 803.094, which refers to electronic signatures in Oregon and it is permitted on DMV documents. To make it worse, when we bought our other car a month prior, he had us sign everything on the iPad. Either we were lied to or they themselves are not following Oregon DMV standards He then went on to personally insult me and he told me he only “works with happy customers”. I pointed out we were unhappy he didn’t do his due diligence or let us submit other documents to the lender. I asked him how he sleeps at night and he became hostile accused me of yelling at him and called me hysterical. (I’m a woman by the way. This leads me to believe Nate looks down on women). Which tracks. When we worked with him for our other car he only really talked to my partner and not directly to me. He was incredibly condescending and rude. Apart from being rude and being liars, I don’t think they follow FTC, and they didn’t due diligence in informing of us of being fully approved, or allowing us to submit additional documents. When I spoke to Nate I said I was happy to get the co-signer they said I could use or submit additional documents. He refused to let us do anything and told us to go elsewhere. We asked all of these questions and shared out information prior to running credit. Nathan and Nate both said it would all be fine. Too be very honest, I wouldn’t be such an “unhappy customer “ if Nathan and Nate had been remotely nice, empathetic, or treated us with basic human decency once they found out we weren’t going to line their pockets with money. I highly urge anyone to go anywhere else but here. They either lied to us or their staff is uneducated and misleading people. If you do have the misfortune of going there I recommend you review the Oregon DOJ on car buying. They passed through some taxes on my car that were misleading. I also asked about not reveling my plates after 8 weeks twice and I was given 3 different answers. More

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I enjoyed the people with whom I worked very much. ..both on a personal and professional level. They got me an even better deal than I thought I would get and spent all the time with me I needed to fin ..both on a personal and professional level. They got me an even better deal than I thought I would get and spent all the time with me I needed to find the car I wanted. It had been 29 years since I had needed to purchase a new vehicle. Installation of a couple of accessories a couple weeks later went extremely smoothly and was well done. More

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Quick and easy communication and customer service was great! Didn’t have to wait hours which was the best part because they had everything I needed. great! Didn’t have to wait hours which was the best part because they had everything I needed. More

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