"My lease was ending on April 7th so a month before, I..."
My lease was ending on April 7th so a month before, I emailed Eric Brinkman who is a manager at Troncalli. In the email, I wrote that I have a lease drop off on April 7th and would 3 pm work and he said fine. On Monday, April 5, I confirmed the appt with him and he said he will be there. So I dropped off the car on April 7 and asked for Eric Brinkman. He basically said he was too busy and swamped and told me to wait and someone will help me. What's the purpose of having an appt in the first place. He knew I was going to be there at that time.
After 20 minutes without anyone helping me, a manager by the name of Clifford Rudd asked if I was being helped and I said no. He asked me why I was at the dealership and I told him I had a lease dropoff. Well in less than 20 minutes, the paperwork was done and I was on my way. He was very helpful and I would recommend Clifford Rudd.
After this experience, Troncalli gave me a bad taste in my mouth. I will give credit where credit is due and their service department and personnel have been first rate as is Clifford Rudd. Just this experience alone, I will not recommend Troncalli for new sales.
"From the moment I walked in, I was greeted with kindness..."
From the moment I walked in, I was greeted with kindness by all. I was shown around and offered refreshments. Everyone was polite and professional.
"Troncalli has a fantastic team. Mirtha, Kash, and Eric..."
Troncalli has a fantastic team. Mirtha, Kash, and Eric got the deal done quickly and efficiently. I will be back when I am looking for my next vehicle.
"I had a great experience at Troncalli! Tyler and Mirtha..."
I had a great experience at Troncalli! Tyler and Mirtha were very knowledgeable and great about working with me and what I wanted. I couldn’t ask for better. Eric and Kammy got me the deal that worked best for me and I couldn’t be happier with my new Charger. Thanks to Greg for making this deal happen. Thanks to all!
"Stephen was awesome to work with! No pressure just..."
Stephen was awesome to work with! No pressure just helpful information on how we might obtain our goal! The dealership was so nice and everyone so helpful and friendly
"The Troncalli team is exceptional! What separates them..."
The Troncalli team is exceptional! What separates them from other dealers is that they are welcoming, cordial and make the buying process pressure free!
They understand that customer satisfaction is important!
"We had a wonderful experience with Zach. He is one of the..."
We had a wonderful experience with Zach. He is one of the most knowledgeable auto Salesman I’ve encountered, he was eager to answer all my questions even after closing the deal he took the time to demonstrate all the options my vehicle offered. Mr. Kash in the finance department made the financing a breeze. I would also like to thank Mr. Eric from the management department for randomly checking on us to make sure everything was running smoothly. I would highly recommend this dealership for any of your auto needs. I was excited to drive home my new 2021 Pinnacle van!
"All the members of the Troncalli Team, from Eric the GM..."
All the members of the Troncalli Team, from Eric the GM to my sales person Jeremiah Jones, worked to make my purchase of my new Jeep Grand Cherokee an easy and pleasurable experience. I knew that getting all the features and within my budget was going to be pretty tough, but they it a much easier process than I expected. Awesome team.
"James segnitz is the best salesman in the industry..."
James segnitz is the best salesman in the industry troncalli has worked so hard to get the car of my dreams big thanks to eric and kammy as well
"Purchased a Subaru from Troncalli so going to them for a..."
Purchased a Subaru from Troncalli so going to them for a Dodge Ram truck was a no brainer. From the time we arrived to pick up our Dodge Ram Warlock it was a 5 star experience. Tyler Grant was exceptional. He was very personable and very knowledgeable. He went over everything in the truck with us and would not let us leave until all our questions were answered. They even followed up with us after the sale. I would highly recommend Troncalli for both Dodge and Subaru. I would recommend Tyler Grant for your purchasing experience. You won't go wrong.