Eric Harrelson | Page 8

Out of town experience I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I needed tires very badly. They put them on and when I went to pick up my car I was extremely happy with my bill. It was amazing service at an affordable price. Thank you Dean Team for taking care of my car! More

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Exceptional Service, Truly Blown Away This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a serv This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a service department that consistently goes above and beyond to ensure the work is done right and the customer drives away happy. Eric and Jeff (in service) couldn't be more friendly or accommodating. Dean Team Subaru is absolutely the best dealership I've ever dealt with. More

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Service and Sales are personalized and a positive experience I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I trad I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I traded both in for a 2018 Outback!!!I Eric Harrelson, the supervisor in the Service Department, treats me like I am one of the family. He has been attentive, extremely helpful, and HONEST. In the rare times I needed to get a car into the shop very quickly, he has always accommodated my needs / request. If I leave him a message on his voice mail, he always returns my calls. Eric has given me excellent advice if issues arose with either car. When I told him I was thinking about trading in both cars and upgrading, he helped guide me through the initial process. John Ostlund is my salesman and he deserves an award for patience and preserverence. I started my search for a new vehicle in April and just drove home with my new Outback on 9/27/17. John answered ALL of my questions and NEVER pressured me. He explained, and re-explained, anything and everything I asked him. In short, I have consistently been treated with professionalism, respect, and personalized service. That helped me make my final decision because I have been treated so well and so fairly, I am thrilled to continue doing business with Dean Team. I do have to add that Annie Thompson in the Service Department also deserves a 5 Star rating from me, She has done an outstanding job working with me and I consider her a "friend". And of course Molly Dean who ALWAYS makes a point of greeting me and helping make me welcomed. In summary, I feel like I am much more than just "another customer" and am so very appreciative of my experience with Dean Team More

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Customer Advocates The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team document The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team documenting all the service history they were able to show that the issue fell within the factory warranty extension. They even provided my wife with a new Outback to drive around for a week while the repairs were done and when I picked our car up the service associates helped me shift my kid's car seats and get them installed back in our car. Always a great experience there. I also have a 2017 Forester that I bought there I get all my work there. The complimentary car washes, coffee and snacks are nice touches as well. More

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From Preowned to New Started looking on Sat. at Preowned '17 Outbacks. By the end of the appt. we realized a new car was more desirable and cost effective. Through John Os Started looking on Sat. at Preowned '17 Outbacks. By the end of the appt. we realized a new car was more desirable and cost effective. Through John Ostlund's guidance we arrived at a decision. By Mon. I drove home with fabulous new 2017 green Outback. More

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Great Dealership I had a great experience at the Dean Team Volkswagon dealership. Ryan was super friendly and helpful. I got a great deal and the perfect car I had a great experience at the Dean Team Volkswagon dealership. Ryan was super friendly and helpful. I got a great deal and the perfect car More

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They are liars and cheats Bought a brand new Subaru Outback it came with the not recommended battery in there and they refuse to replace it. They accused me of replacing the ba Bought a brand new Subaru Outback it came with the not recommended battery in there and they refuse to replace it. They accused me of replacing the battery myself. More

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Love my Highlander-Great Experience with Matt Hampton Matt made the buying experience enjoyable which is always the case with all sales people. He was upfront, honest, and didn't try to push us to purcha Matt made the buying experience enjoyable which is always the case with all sales people. He was upfront, honest, and didn't try to push us to purchasing a higher priced car. Genuinely cared about our needs and matched us up with the right vehicle. Matt went above and beyond theoughout the entire buying experience. More

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Dean team Ballwin is the best! Just bought my 5th car from the dean team, not kidding! Have always found sales people knowledgeable and friendly. As a traveling salesman, I find t Just bought my 5th car from the dean team, not kidding! Have always found sales people knowledgeable and friendly. As a traveling salesman, I find that the service department is always easy to get into & keeps my vehicles maintained. Dean team definitely does everything right the first time. I highly recommend then. More

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well pleased We had very courteous and informative interaction with our salesman Jason Moore, both before the sale and after. A service issue was handles by the Se We had very courteous and informative interaction with our salesman Jason Moore, both before the sale and after. A service issue was handles by the Service Manager Eric very quickly and efficiently. More

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