Eric Laurendeau
Eric Laurendeau at Honda of the Avenues

Eric Laurendeau | Page 6

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
253 Reviews

Dealership Experience

4 yrs, 6 mos

4.8

253 Reviews

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253 Reviews of Eric Laurendeau

December 23, 2025

Dealership Rating
Employee Rating

This was my first maintenance check Since purchasing my car in August. The appointment went very well. Eric clearly explained everything that would happen. I had a very positive experience with your team. More

by klinkousjaxfl
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Dec 24, 2025

Honda of the Avenues responded

Thank you for your review! We’re happy to hear your first maintenance visit went smoothly and that Eric took great care of you. We appreciate your trust in our team!

December 18, 2025

Dealership Rating
Employee Rating

Eric and Bobby have done an excellent job in keeping our Accord and Pilot operating More

by walocust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Paula Williams

Dec 22, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric and Bobby are keeping your Accord and Pilot running smoothly.

December 17, 2025

Dealership Rating
Employee Rating

Great service and awesome service advisor Win bring my CRV to any other dealership Won't More

by an001es
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Dec 17, 2025

Honda of the Avenues responded

Thank you for the great review! We’re happy to hear Win took such great care of you and your CR-V. We truly appreciate your loyalty!

December 14, 2025

Dealership Rating
Employee Rating

Always on time and accurate. Been using since 2009, last car serviced lasted 220k miles. Have 2 cars, only take them to dealer for anything including tires More

by jtsimeone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Honda of the Avenues responded

Thank you for your loyalty since 2009! We’re thrilled to hear your vehicles have been well cared for and that you trust us with all your service needs.

December 11, 2025

Dealership Rating
Employee Rating

Honda of the Avenues is easy to work with, does quality work, and is very quick. I feel like they are making sure that our car lasts for a long time. More

by Jodyjots
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Dec 17, 2025

Honda of the Avenues responded

Thank you for your review! We’re glad our team provides quick, quality service and helps keep your car running strong for years to come.

December 09, 2025

Dealership Rating
Employee Rating

Eric is always honest and reliable. The dealership experience is always a positive one. Everyone is always very friendly and helpful. More

by SCAPASSO00
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Dec 22, 2025

Honda of the Avenues responded

Thank you for your review! We’re glad Eric and our team make every visit a positive and friendly experience.

November 22, 2025

Dealership Rating
Employee Rating

The return of my car was delayed and communication on auto status by Eric was poor. When I was able to finally pick up my car, it would not start after I stopped for an appt after leaving the dealership. More

by Kimjhoop
Recommend Dealer
No

Other Employees Tagged: Eric Laurendeau

Nov 22, 2025

Honda of the Avenues responded

Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration you encountered. This is certainly not the level of communication or service we aim to provide. We understand how stressful it is to pick up a vehicle and then experience a no-start situation afterward. While the battery had not shown signs of failure during your visit, we should have communicated more clearly and ensured you felt supported when the issue happened. The concern regarding loose screws under the hood is also something we take very seriously, and we want to look into that thoroughly. We never want a guest to leave feeling unheard or unsure about their vehicle, and we would appreciate the opportunity to review your visit in detail and make this right. Please contact me or my service manager Amber directly at 904-370-1300 we can go over your concerns together and work toward a resolution. Thank you again for your feedback — it helps us improve. Crista Poynor Service Director

November 20, 2025

Dealership Rating
Employee Rating

Visit was very quick. . enjoyed it Visit was very quick.. I was in & out within an hour or so. More

by Andyrwells
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Dec 01, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad your visit was quick and efficient. We appreciate you choosing Honda of the Avenues!

November 20, 2025

Dealership Rating
Employee Rating

Great professional service. Eric was wonderful after I had 2 unfortunate incidents. Area is clean and staff is friendly More

by FENDER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad Eric was able to provide wonderful service and that our team made your visit a positive experience. We appreciate you choosing Honda of the Avenues!

November 15, 2025

Dealership Rating
Employee Rating

The service has always been excellent along with the staff. The price stings a little but this should be on upper management. Ami give them a 100/100 though More

by Osas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Honda of the Avenues responded

Thanks for the kind words! We’re glad Ami and the team continue to provide excellent service, and we appreciate your feedback on pricing.

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